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Why Unstructured References Are Worse Than No Reference

Most hiring managers call references as an afterthought — and it's costing them good hires. In Episode 88 of Hiring & Firing, Lucas and Luna unpack a 2025 study from the Journal of Applied Psychology showing that unstructured reference calls have zero predictive validity for job performance. They walk through why 'Would you rehire this person?' is the only question that matters, how one company replaced references with a structured peer-review tool, and why the best reference check might be the one you never make. Plus: the simple framework that turns reference calls from a…

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