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The Hidden Cost of Digital Chaos | Susan Kraft Yorke
In this episode of Echo Chamber, Westino sits down with Susan Kraft Yorke, a 30-year Silicon Valley veteran and information architect, to explore the growing challenge of managing digital information in the age of modern systems and AI. They discuss the hidden “search tax” companies face when critical documents and decisions are difficult to find, and how better information architecture can turn information chaos into measurable business value.
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