HubSpot resizable chat widget: let visitors read long replies | Shipped Jun 2026

Sidekick's What Just Shipped · Oct 30, 2026 · 6m · transcript

Visitors can now resize HubSpot's live chat widget, by dragging its edges or switching between compact and expanded views, and HubSpot remembers the size they pick. We cover what changed for visitors, which chat display settings you still control, what happens when a visitor minimizes chat, the gaps we couldn't confirm (admin controls, mobile, inline embeds), and the new option to collect messages when your team is unavailable.

Who it's for: marketers and support teams whose chatbots or customer agent send long answers, and anyone who manages HubSpot chatflows.

Our research first covered the…