Latest / Dark Psychology: The Control Game / He Lived Next Door: A Three-Year Laboratory of Quiet Theft
Transcript
- 0:03Speaker 1: At six o four in the morning on May ninth,
- 0:06Speaker 1: twenty nineteen, a jogger named Pamela Coleman stopped at a
- 0:11Speaker 1: bench in Brearton Park and found a yellow sharp's container
- 0:15Speaker 1: sitting in the open air. She assumed it was medical
- 0:18Speaker 1: waste left by accident. Then she looked inside seventeen signed
- 0:23Speaker 1: surgical consent forms stacked in order, each bearing the name
- 0:27Speaker 1: Pamela Sawyer. Someone had put them there on purpose. The
- 0:31Speaker 1: container did not fall off a truck. It did not
- 0:34Speaker 1: blow in from the street. According to investigators, a man
- 0:37Speaker 1: named Curtis Webb had carried it to that bench and
- 0:40Speaker 1: set it down when something spooped him mid route. Webb
- 0:44Speaker 1: worked a second job for a board certified plastic surgeon
- 0:48Speaker 1: named Bruce Schultz, and those seventeen consent forms represented three
- 0:53Speaker 1: years of procedures performed on a fifty four year old
- 0:56Speaker 1: retired librarian who, by the time that container hit the
- 1:00Speaker 1: morning air, had spent two hundred twelve thousand dollars under
- 1:04Speaker 1: Schultz's care and had taken out a forty thousand dollars
- 1:08Speaker 1: loan against her home. She described him at the start
- 1:12Speaker 1: as the most thorough doctor she had ever seen. That
- 1:15Speaker 1: phrase will mean something different before this story is over.
- 1:19Speaker 1: Pamela Sawyer lived in a modest house on Lynden Court
- 1:23Speaker 1: in Delwood. She had spent decades as a public librarian,
- 1:27Speaker 1: the kind of work that rewards patience and precision and
- 1:31Speaker 1: genuine care for other people. She retired in her early fifties,
- 1:36Speaker 1: not wealthy, but stable, with a settlement from a minor
- 1:40Speaker 1: accident that had left a small scar on her forearm.
- 1:43Speaker 1: The scar was manageable. It bothered her less than the
- 1:46Speaker 1: idea that it might not heal cleanly on its own.
- 1:49Speaker 1: That is why in October twenty fifteen she accepted a
- 1:53Speaker 1: referral to Bruce Schultz. Her daughter, Rene, who lived in Portland,
- 1:57Speaker 1: would later remember her mother as someone who read everything
- 2:00Speaker 1: twice before signing it, and asked questions until she understood
- 2:05Speaker 1: the answer. Pamela was not impulsive. She was not easily impressed.
- 2:09Speaker 1: She had a standing Tuesday breakfast at the Birchwood Cafe,
- 2:13Speaker 1: the same order every week, the same table, when she
- 2:16Speaker 1: could get it. Routine was not a comfort for her,
- 2:19Speaker 1: it was of value. The ninety minute initial consultation with
- 2:23Speaker 1: Schultz was by any measure, unusual. Most cosmetic consultations for
- 2:28Speaker 1: a minor scar revision run twenty to thirty minutes. Schultz
- 2:32Speaker 1: spent an hour and a half with Pamela. He reviewed
- 2:35Speaker 1: her medical history in detail. He asked about her sleep,
- 2:39Speaker 1: her stress levels, her diet. According to Pamela's later account
- 2:43Speaker 1: to investigators, he spoke carefully and listened without interrupting. When
- 2:49Speaker 1: the appointment ended, she drove home feeling for the first
- 2:52Speaker 1: time in years, genuinely heard by a physician. Schultz called
- 2:57Speaker 1: her that same evening. He said he had been thinking
- 3:01Speaker 1: about her case. He had a few follow up questions.
- 3:05Speaker 1: The call lasted nearly half an hour. Pamela mentioned the
- 3:09Speaker 1: call to Renee. She said it approvingly. She said he
- 3:13Speaker 1: actually called. The first procedure took place in February two
- 3:17Speaker 1: thousand sixteen, a minor scar revision, exactly what she had
- 3:22Speaker 1: come in for. The result was clean. The recovery was
- 3:25Speaker 1: unremarkable by every visible measure. The relationship between patient and
- 3:30Speaker 1: surgeon was exactly what it appeared to be. It would
- 3:34Speaker 1: not stay that way. By mid two thousand seventeen, Donna Reys,
- 3:39Speaker 1: a waitress at the Birchwood Cafe who had known Pamela
- 3:42Speaker 1: for years, noticed something she could not quite name. Pamela
- 3:46Speaker 1: still came in on Tuesdays. She still ordered the same thing,
- 3:50Speaker 1: but she seemed, in Rays's word to investigators, somewhere else, quieter,
- 3:55Speaker 1: less likely to make eye contact. When Rays asked how
- 3:59Speaker 1: she was doing, Pamela gave answers that sounded rehearsed. Around
- 4:03Speaker 1: the same time, Pamela stopped talking to Renee about her procedures,
- 4:08Speaker 1: not sharply, not with any single moment of refusal, She
- 4:12Speaker 1: just stopped. When Renee asked, Pamela said everything was fine
- 4:17Speaker 1: and changed the subject. She had also stopped seeing her
- 4:20Speaker 1: primary care physician. According to investigators, Schultz had suggested at
- 4:25Speaker 1: some point that her PCP's involvement might complicate her treatment continuity.
- 4:30Speaker 1: Pamela accepted the suggestion without apparent resistance. What Pamela did
- 4:35Speaker 1: not know, what she could not have known, according to
- 4:38Speaker 1: the prosecution, was that in November two thousand sixteen, a
- 4:42Speaker 1: secondary insurance policy had been enrolled in her name. The
- 4:47Speaker 1: enrollment originated from an IP address inside Schultz's office. The
- 4:51Speaker 1: premiums were set to auto draft from an account linked
- 4:54Speaker 1: to her information. Pamela had not applied for the policy.
- 4:58Speaker 1: She had not authorized it. The his signature on the
- 5:00Speaker 1: enrollment form was hers. The handwriting on a separate authorization
- 5:04Speaker 1: identifier was not. For two years, money moved in directions
- 5:09Speaker 1: Pamela had never approved. The question investigators would spend months
- 5:14Speaker 1: trying to answer was not simply what Schultz had taken.
- 5:18Speaker 1: It was how he had built the conditions in which
- 5:20Speaker 1: taking it was possible. And the answer to that question
- 5:24Speaker 1: was already visible in pieces scattered across billing records, phone logs,
- 5:29Speaker 1: and the memory of a Tuesday waitress who noticed a
- 5:32Speaker 1: woman drifting away from herself. The billing records arrived on
- 5:36Speaker 1: Robert Chu's desk in May two thousand nineteen. He had
- 5:40Speaker 1: been asked to look at one account. What he found
- 5:43Speaker 1: inside it it did not belong to one account. Pamela
- 5:47Speaker 1: Sawyer had paid two hundred twelve thousand dollars in surgical
- 5:51Speaker 1: costs between two thousy sixteen and two thousand eighteen. That
- 5:56Speaker 1: number alone was striking, but the structure beneath it was
- 5:59Speaker 1: stranger than the number. Procedures were billed in sequences that
- 6:04Speaker 1: Chew recognized after three days of cross referencing as a
- 6:08Speaker 1: kind of latter. A minor revision would reveal a secondary concern.
- 6:12Speaker 1: The secondary concern would require a corrective step. The corrective
- 6:16Speaker 1: step would uncover a third complication. Each procedure generated the
- 6:20Speaker 1: clinical rationale for the next Chu had audited medical practices
- 6:25Speaker 1: for eleven years. He had never seen a patient file
- 6:28Speaker 1: that moved this cleanly from problem to solution to new
- 6:31Speaker 1: problem seventeen times in a row. He pulled the phone
- 6:35Speaker 1: records next. What came back from the subpoena stopped him
- 6:39Speaker 1: For two years. Bruce Schultz had called Pamela Sawyer approximately
- 6:43Speaker 1: four times per week in the evenings, for an average
- 6:46Speaker 1: of twenty two minutes per call. On the nights before
- 6:50Speaker 1: a scheduled procedure, the calls stretched past forty minutes. None
- 6:54Speaker 1: of those calls appeared anywhere in Pamela's clinical chart, not
- 6:58Speaker 1: a single one surgeon and a patient, hundreds of undocumented conversations,
- 7:04Speaker 1: and on paper, they barely existed to each other. That
- 7:08Speaker 1: was the first image that would not let go of
- 7:10Speaker 1: the investigation. The second arrived in July. Chew was running
- 7:14Speaker 1: a search through the practice's billing software looking for duplicate
- 7:18Speaker 1: codes when a name surfaced that had no business being
- 7:22Speaker 1: in Pamela's file cluster. Margaret Telford early sixties, a widow
- 7:28Speaker 1: also from Delwood. Her procedures ran from twenty twelve to
- 7:33Speaker 1: twenty fifteen, eleven surgeries. Chu pulled the full file and
- 7:38Speaker 1: set it beside Pamela's. The structure was identical. Small revision,
- 7:42Speaker 1: first secondary concern follows corrective step, new complication, a staircase
- 7:49Speaker 1: of procedures, each one medically justified by the step before it.
- 7:54Speaker 1: Margaret Telford's file ended in October two thousy fifteen. Pamela
- 7:59Speaker 1: Sawyer's first conc consultation with Schultz was that same month.
- 8:03Speaker 1: Chu sat with that alignment for a long time before
- 8:06Speaker 1: he wrote it in his report. But here's the thing
- 8:09Speaker 1: that the billing ladder alone could not explain. The money
- 8:13Speaker 1: Pamela had spent was her own, drawn from a settlement
- 8:16Speaker 1: and from investment accounts she had built over decades as
- 8:20Speaker 1: a librarian in Dellwood. By early two thy nineteen, those
- 8:25Speaker 1: sources were nearly exhausted. In February of that year, Pamela
- 8:30Speaker 1: had taken a forty thousand dollars home equity line of
- 8:33Speaker 1: credit on the Lynden Court house she had lived in
- 8:36Speaker 1: for over twenty years. The stated purpose on the application
- 8:40Speaker 1: was home renovations. No renovations were ever done. The house
- 8:45Speaker 1: was the last reservoir and it had been opened. Forensic
- 8:49Speaker 1: social worker Melissa Hunt interviewed Pamela in August two thousand nineteen,
- 8:55Speaker 1: three months after the Sharp's container had been found at
- 8:58Speaker 1: Brierton Park. Hunts written assessment described what she observed as
- 9:02Speaker 1: acquired self doubt consistent with prolonged gaslighting exposure. Pamela, she noted,
- 9:09Speaker 1: repeatedly prefaced statements about her own medical history with qualifiers.
- 9:14Speaker 1: I think if I remember correctly, he would know better
- 9:17Speaker 1: than I would. A woman who had spent thirty years
- 9:21Speaker 1: cataloging facts for other people could no longer trust her
- 9:24Speaker 1: own account of events she had lived through. Hunt's report
- 9:28Speaker 1: identified the evening phone calls as the mechanism not incidentally
- 9:32Speaker 1: therapeutic structurally therapeutic, designed in Hunt's reading, to keep Pamela's
- 9:38Speaker 1: frame of reference tethered to Schultz's version of her body
- 9:41Speaker 1: in her needs. The Sharp's container had been photographed and cataloged,
- 9:45Speaker 1: The insurance fraud was documented. The phone records ran to
- 9:49Speaker 1: hundreds of pages, and still the investigation had a problem
- 9:53Speaker 1: it could not solve from paper alone. Nothing in the
- 9:56Speaker 1: record showed the moment Pamela stopped trusting herself. That moment
- 10:00Speaker 1: had no timestamp, It left no document. What the investigation
- 10:04Speaker 1: had instead was a sequence of absences, the visits to
- 10:08Speaker 1: her primary care physician that stopped, the conversations with Renee
- 10:12Speaker 1: that trailed off, the Birchwood Cafe version of Pamela that
- 10:16Speaker 1: Donna Reis watched grow quieter across the span of a year.
- 10:19Speaker 1: These were not clues to a crime. They were the
- 10:22Speaker 1: residue of a process. Renee Sawyer had been the first
- 10:26Speaker 1: to feel the distance. Her mother had been open with her,
- 10:29Speaker 1: the way parents sometimes are with an adult child who
- 10:32Speaker 1: lives far away and cannot worry in person. Then sometime
- 10:37Speaker 1: in the middle of twenty seventeen, the openness closed. Renee
- 10:41Speaker 1: would ask how the recovery was going. Pamela would say fine.
- 10:45Speaker 1: Renee would ask which procedure. Pamela would say it was
- 10:48Speaker 1: nothing significant. Renee did not push. She told herself her
- 10:53Speaker 1: mother was a private person. She told herself that was
- 10:56Speaker 1: just how it was going. She was not wrong about
- 10:58Speaker 1: her mother. That was the part that made it so
- 11:01Speaker 1: hard to name. Later what the prosecution would eventually argue
- 11:06Speaker 1: and what forty one witnesses across nineteen trial days would
- 11:10Speaker 1: help to build was that the isolation had not happened
- 11:13Speaker 1: by accident. The primary care physician had been removed from
- 11:17Speaker 1: the picture. Renee had been gently redirected. The evening phone
- 11:22Speaker 1: calls had filled the space that other voices used to occupy.
- 11:26Speaker 1: Schultz had not locked Pamela in a room. He had
- 11:29Speaker 1: made himself the room. The enrollment of the secondary insurance
- 11:32Speaker 1: policy traced to his office IP address was the place
- 11:36Speaker 1: where persuasion became something else. The signature on the form
- 11:40Speaker 1: was Pamela's. The handwriting on the authorization identifier was not.
- 11:44Speaker 1: Pamela had not known the policy existed. The premiums were
- 11:49Speaker 1: drafting from her account while she was scheduling her fifteenth procedure,
- 11:52Speaker 1: believing she was managing her own care. When Melissa Hunt
- 11:56Speaker 1: asked Pamela in that August interview whether she had added
- 12:00Speaker 1: I ever felt pressured by Schultz, Pamela's answer was careful and specific.
- 12:05Speaker 1: She said she had always felt that he understood things
- 12:08Speaker 1: about her situation that she didn't fully understand herself. She
- 12:12Speaker 1: said that had felt like a gift. Hunt wrote that
- 12:14Speaker 1: sentence down and underlined it. Picture the initial consultation room
- 12:19Speaker 1: in October two thousand, fifteen ninety minutes Schultz calls that
- 12:24Speaker 1: same evening. By the following February, Pamela is on the
- 12:28Speaker 1: table for the first time. A minor scar revision, uncomplicated,
- 12:33Speaker 1: resolved cleanly. If you stop the story there you see
- 12:36Speaker 1: a competent surgeon with an attentive bedside manner, and a
- 12:40Speaker 1: patient who feels for the first time in a long time,
- 12:44Speaker 1: genuinely heard. That version of events is not false. That
- 12:48Speaker 1: is precisely the problem. Walk the same sequence forward with
- 12:52Speaker 1: what the billing records showed, and the picture changes shape.
- 12:56Speaker 1: The scar revision generates a follow up note about adjacent tissue.
- 13:00Speaker 1: The follow up generates a recommendation. The recommendation produces a
- 13:04Speaker 1: second procedure. The second procedure reveals a third concern. Seventeen times.
- 13:11Speaker 1: The prosecution's position was that the latter was not discovered,
- 13:15Speaker 1: it was built. Each small defect that emerged after a
- 13:19Speaker 1: procedure was, according to expert testimony and trial, consistent with
- 13:24Speaker 1: deliberate surgical variation rather than natural healing complexity. A very
- 13:28Speaker 1: small change in technique introduced that the margin of a
- 13:32Speaker 1: wound would reliably produce the condition that justified the next appointment.
- 13:36Speaker 1: The defense argued that Pamela had been an unusually difficult healer,
- 13:41Speaker 1: that the complications were genuine, that Schultz had simply been thorough,
- 13:46Speaker 1: and here is where the Margaret Telford file collapsed that argument.
- 13:50Speaker 1: Telford had also been an unusually difficult healer across eleven
- 13:54Speaker 1: procedures across three years in the same practice with the
- 13:58Speaker 1: same surgeon. Her complication had also resolved cleanly and then
- 14:02Speaker 1: generated new ones. Her file had also contained evening calls
- 14:06Speaker 1: not entered in the chart. Her account had also been
- 14:09Speaker 1: double billed through an insurance structure. She had not knowingly authorized.
- 14:14Speaker 1: Two unusually difficult healers, same town, sequential timelines, identical file architecture.
- 14:24Speaker 1: Telford had filed a complaint with the State Medical Board
- 14:27Speaker 1: in twenty sixteen. It had been rejected for insufficient documentation.
- 14:32Speaker 1: She had not known Pamela existed. Pamela had not known
- 14:35Speaker 1: Telford existed. They were, according to the prosecution chapters in
- 14:40Speaker 1: the same book written by the same hand filed separately,
- 14:44Speaker 1: discovered only because a disposal driver named Curtis Webb set
- 14:47Speaker 1: a yellow container down on a park bench and walked away.
- 14:51Speaker 1: In his twenty twenty four interview conducted after his appeal
- 14:55Speaker 1: was denied, Schultz described the evening calls as part of
- 14:59Speaker 1: his care philosophy. He said he believed in continuity. He
- 15:04Speaker 1: said Pamela had needed guidance. He used that word specifically, guidance,
- 15:09Speaker 1: not treatment, not care, guidance. He had built the conditions,
- 15:14Speaker 1: he had made himself the room, and for three years,
- 15:17Speaker 1: in the evenings, from his office or his car or
- 15:21Speaker 1: his home, he had called to make sure the room held.
- 15:25Speaker 1: The trial opened in March of twenty twenty one, nineteen days,
- 15:29Speaker 1: forty one witnesses, a forensic accountant, a forensic social worker,
- 15:34Speaker 1: a jogger who had stopped to stretch on a park
- 15:37Speaker 1: bench before the sun was fully up. And Pamela Sawyer herself,
- 15:41Speaker 1: who sat in that courtroom and described in measured sentences
- 15:45Speaker 1: what it had felt like to believe that her body
- 15:47Speaker 1: was failing her on its own. Schultz did not confess.
- 15:51Speaker 1: He maintained through every day of testimony that the procedures
- 15:55Speaker 1: had been medically indicated, that the complications were genuine, that
- 16:00Speaker 1: the evening calls were continuity of care, that Pamela had
- 16:04Speaker 1: been a patient who required more attention than most. The
- 16:08Speaker 1: jury deliberated and returned a verdict on nine of eleven
- 16:11Speaker 1: counts guilty insurance fraud, financial exploitation of a vulnerable adult,
- 16:17Speaker 1: unlawful practice. Procedures performed not because they were necessary, but
- 16:22Speaker 1: because they were profitable. The sentence was eight years in
- 16:25Speaker 1: state prison, restitution three hundred forty thousand dollars. It covered
- 16:31Speaker 1: Pamela's surgical costs, the heelock, and a portion of what
- 16:34Speaker 1: Margaret Telford had lost across her own eleven procedures years
- 16:38Speaker 1: earlier in the same chair. Schultz filed an appeal in
- 16:42Speaker 1: twenty twenty two, citing jura misconduct. The appeal was denied
- 16:46Speaker 1: in twenty twenty three. He had exhausted the standard routes.
- 16:50Speaker 1: Curtis Webb, the disposal driver who had set the yellow
- 16:54Speaker 1: container on that bench and walked away when he heard footsteps,
- 16:58Speaker 1: pleaded guilty to evidence tampering. He received probation. The container
- 17:03Speaker 1: and everything inside it had already been photographed by the
- 17:06Speaker 1: time investigators reached it. There is one detail worth pausing
- 17:10Speaker 1: on the consent forms in that container covered every procedure
- 17:14Speaker 1: from two thousand sixteen through two thousand eighteen seventeen forms
- 17:20Speaker 1: seventeen signatures. Schultz had kept them separate from the practice records.
- 17:25Speaker 1: According to the prosecution, he had maintained what amounted to
- 17:29Speaker 1: a parallel archive, and when he decided those documents needed
- 17:33Speaker 1: to disappear, he chose a method that required a second person,
- 17:37Speaker 1: a vehicle, and a park bench on a jogging trail
- 17:40Speaker 1: at dawn. That choice, the decision to remove rather than destroy,
- 17:45Speaker 1: was among the details that Robert Chu and the prosecution
- 17:49Speaker 1: team found most revealing. Documents shredded in an office leave nothing,
- 17:54Speaker 1: documents handed to a driver and transported create a chain.
- 17:59Speaker 1: The archive had been in an asset. Removing it had
- 18:02Speaker 1: been a risk. The decision to take that risk suggested
- 18:05Speaker 1: the documents had mattered to him in some way that
- 18:08Speaker 1: pure destruction would not have served. The prosecution did not
- 18:12Speaker 1: speculate publicly on why the jury did not need them too.
- 18:16Speaker 1: The physical record spoke. Pamela Sawyer sold the house on
- 18:20Speaker 1: Lynden Court in twenty twenty two. She moved to Portland
- 18:24Speaker 1: to be near Renee. She still has Tuesday breakfast, a
- 18:28Speaker 1: different cafe, the same order, that detail, the same order,
- 18:33Speaker 1: the same morning, a different room is the one that
- 18:36Speaker 1: stays because what Schultz had methodically taken apart was not
- 18:40Speaker 1: just her finances or her body. It was her sense
- 18:43Speaker 1: of her own perception, the quiet certainty that her body
- 18:47Speaker 1: could be trusted, that the people who told her she
- 18:50Speaker 1: was healing slowly were telling her the truth, that the
- 18:54Speaker 1: voice she heard most often in the evenings through a
- 18:57Speaker 1: phone pressed to her ear was the voice of some
- 19:00Speaker 1: one who wanted her well. Forensic social worker Melissa Hunt
- 19:03Speaker 1: had described it in twenty nineteen as acquired self doubt
- 19:08Speaker 1: consistent with prolonged gaslighting exposure. That phrase is clinical and correct,
- 19:14Speaker 1: and still does not entirely capture what it means to
- 19:17Speaker 1: have your grip on reality loosened incrementally by someone you
- 19:21Speaker 1: believed was tracking your recovery. Margaret Telford had tried to
- 19:25Speaker 1: name it in twenty sixteen, the state Medical Board had
- 19:29Speaker 1: rejected her complaint for insufficient documentation. She had not known
- 19:34Speaker 1: about Pamela, Pamela had not known about her. Each woman
- 19:38Speaker 1: had believed for years that her experience was singular, that
- 19:43Speaker 1: she had simply been unlucky, or difficult, or too anxious
- 19:47Speaker 1: about her own healing. That is the part of this
- 19:50Speaker 1: case that does not resolve with a verdict. The isolation
- 19:53Speaker 1: was the instrument, and the instrument worked precisely because each
- 19:57Speaker 1: woman was kept from knowing the other exist. In his
- 20:01Speaker 1: twenty twenty four interview after the appeal was denied, Schultz
- 20:06Speaker 1: was asked directly about the evening calls. He confirmed them.
- 20:09Speaker 1: He confirmed the deliberate sequencing of the procedures. He described
- 20:13Speaker 1: it all as care He called Pamela a woman who
- 20:17Speaker 1: needed to be guided. He said it without apparent awareness
- 20:20Speaker 1: of what that sentence revealed. He had not guided her
- 20:24Speaker 1: toward health. He had guided her toward dependency and then
- 20:28Speaker 1: build her for the distance. What Pamela rebuilt in Portland
- 20:32Speaker 1: near her daughter with a Tuesday breakfast at a different
- 20:35Speaker 1: cafe is not nothing. It is, in fact, the most
- 20:40Speaker 1: precise rebuttal available to the argument Schultz made in that interview.
- 20:45Speaker 1: She had not needed to be guided, She had needed
- 20:47Speaker 1: to be left alone. The bench in Briarden Park still stands.
- 20:52Speaker 1: The yellow container is in an evidence archive. Somewhere in
- 20:56Speaker 1: that archive, seventeen consent forms sit in a sealed Seventeen
- 21:01Speaker 1: signatures on procedures that should not have happened, documented by
- 21:05Speaker 1: the man who performed them. Carried to a park by
- 21:08Speaker 1: a man paid to make them disappear, and found by
- 21:12Speaker 1: a woman who stopped to stretch at six in the
- 21:14Speaker 1: morning and looked down at the wrong bench at exactly
- 21:17Speaker 1: the right time. The room Schultz built took three years
- 21:21Speaker 1: to construct. It took one jogger, one forensic accountant, and
- 21:25Speaker 1: one forensic social worker to dismantle, and it took Pamela
- 21:29Speaker 1: Sawyer the rest of it the time after the different
- 21:32Speaker 1: cafe the same order to find out what remained when
- 21:35Speaker 1: the walls came down. This show is made by Obomedia.