Latest / The DEX Show: A Show for IT Change Makers / Reality Bytes #53: DEX-lag (Experience Down Under)

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Reality Bytes #53: DEX-lag (Experience Down Under) · The DEX Show: A Show for IT Change Makers

• 0:01
  Speaker 1: Welcome it, change makers to the deck show with Tim
• 0:05
  Speaker 1: Flower and Tom McGraw.
• 0:07
  Speaker 2: Let's get into.
• 0:07
  Speaker 3: It, hell, change makers, welcome back to reality bites. It
• 0:12
  Speaker 3: feels it feels like it's been a long time since
• 0:14
  Speaker 3: we got the got the band together, got the band
• 0:17
  Speaker 3: back together. You might even say, but we're here with Sean,
• 0:20
  Speaker 3: Meghan and Tim and we've got we've got a few
• 0:24
  Speaker 3: things to discuss today after it, I think anybody in
• 0:26
  Speaker 3: the industry willing will agree was an extremely exciting few
• 0:31
  Speaker 3: weeks or month or or more in digital employee experience.
• 0:35
  Speaker 3: So let's start by welcoming Tim back, who has made
• 0:39
  Speaker 3: I think rather a rather courageous business trip to the
• 0:44
  Speaker 3: other side of the world as it is in London.
• 0:46
  Speaker 4: I didn't go by boat. It wasn't that courageous, Yeah, true.
• 0:49
  Speaker 5: True, Well, good a good a Tim. How are you feeling?
• 0:52
  Speaker 5: You get like you're right?
• 0:54
  Speaker 4: You know it's there's a really cool app called time shifter.
• 0:56
  Speaker 4: It helps you get ahead of the shift before you
• 0:59
  Speaker 4: actually go, so jet like's not too bad. Came back
• 1:02
  Speaker 4: with a little bit of a head cold, thankfully not COVID.
• 1:04
  Speaker 4: But you know, it's my third trip to Australia and
• 1:07
  Speaker 4: it's always cool to see that part of the world
• 1:10
  Speaker 4: and see our team grow the business there. So it's
• 1:13
  Speaker 4: a great trip.
• 1:14
  Speaker 5: Excuse me as an app? What does the app dude
• 1:16
  Speaker 5: knock you.
• 1:17
  Speaker 4: Out or it looks into your brain?
• 1:21
  Speaker 6: And can it possibly do that could decrease the jet
• 1:24
  Speaker 6: lag from you?
• 1:25
  Speaker 4: You you plug in your your airline and your flight
• 1:28
  Speaker 4: and it knows exactly when you're flying and it starts
• 1:31
  Speaker 4: to shift you to the new time zone before you leave.
• 1:34
  Speaker 4: So it tells you when to go to bed, when
• 1:35
  Speaker 4: to wake up earlier, when to have melatonin, when to
• 1:38
  Speaker 4: have caffeine, when to get sunlight, and it starts to
• 1:40
  Speaker 4: shift your body rhythm into the new time zone before
• 1:43
  Speaker 4: you fly. It's really cool.
• 1:45
  Speaker 5: So I was going to say, as long as if
• 1:46
  Speaker 5: you just want to go to bed, it's like.
• 1:51
  Speaker 4: They integrate it all. It's it's a really cool system.
• 1:54
  Speaker 5: You gotta stick to it.
• 1:55
  Speaker 4: It's it's kind of sucks getting up at five am
• 1:57
  Speaker 4: on a Saturday.
• 1:58
  Speaker 6: But yeah, yeah, yeah, I might look into this for
• 2:03
  Speaker 6: any trip I make in the future.
• 2:05
  Speaker 5: Yeah, oversensitive to the least change in body clock.
• 2:09
  Speaker 6: But how was it so it was your third trip
• 2:12
  Speaker 6: down Under and how would you chart then across those
• 2:15
  Speaker 6: three trips dex awareness tim.
• 2:19
  Speaker 4: So first trip was very evangelical. It kind of still is.
• 2:25
  Speaker 4: But the difference between the first one, which was twenty
• 2:27
  Speaker 4: eighteen to now twenty twenty four the team is well
• 2:31
  Speaker 4: versed on the pitch. We got a great team there.
• 2:33
  Speaker 4: Rowan just promoted to a Z. I can't say that
• 2:36
  Speaker 4: and Z still can't get that Z out, but apparently
• 2:40
  Speaker 4: it's a law you have to say Z instead of Z.
• 2:43
  Speaker 4: A great country manager just promoted. Vince has been here
• 2:48
  Speaker 4: for many years as an sc gerald in the CSM role.
• 2:52
  Speaker 4: Jacob and sales part is a brand new BDR. Great
• 2:55
  Speaker 4: team down there. But the vibe that you get from
• 2:58
  Speaker 4: the public events and the private events visiting customers and prospects,
• 3:02
  Speaker 4: they all know what it is. Our sales reps are saying.
• 3:05
  Speaker 4: When I call on people now, they say, yeah, we've
• 3:07
  Speaker 4: already formed a team or we're trying to use one
• 3:09
  Speaker 4: of our internal tools to do that. So it's definitely
• 3:13
  Speaker 4: the wave is definitely getting bigger than it was back
• 3:16
  Speaker 4: in twenty eighteen.
• 3:17
  Speaker 6: It's a funny one because I've worked with Australian companies before,
• 3:21
  Speaker 6: not not particularly at Next Think, but it is funny
• 3:24
  Speaker 6: when you first do it and you realize that you
• 3:26
  Speaker 6: know the distance the US and the UK. It makes
• 3:31
  Speaker 6: a difference to the industry out there, like because you
• 3:34
  Speaker 6: think of it as like, you know, it's a digital world,
• 3:36
  Speaker 6: Australia is a you know, a Western it's the anglosphere.
• 3:42
  Speaker 6: Just assume everything kind of permeates simultaneously.
• 3:45
  Speaker 5: But it's not the case, is it.
• 3:46
  Speaker 4: It can take it can take some time, you know. Yeah,
• 3:51
  Speaker 4: even to just get them connected to their own teammates.
• 3:53
  Speaker 4: They're fourteen hours ahead of the East coast of the US,
• 3:56
  Speaker 4: so eight am for US is ten pm. So even
• 3:59
  Speaker 4: just internal col collaboration is a struggle. They's tough to
• 4:02
  Speaker 4: get instant the kind of on demand messaging or if
• 4:04
  Speaker 4: they want to talk to somebody, And then they're the people.
• 4:07
  Speaker 4: The businesses that they collaborate with all tend to be
• 4:10
  Speaker 4: local as well. The banks collaborate with the with the
• 4:14
  Speaker 4: home goods stores, and they're they're actually starting to spontaneously
• 4:18
  Speaker 4: form their own user community, which is really cool to
• 4:21
  Speaker 4: see too. When I was there, a million dollar renewal
• 4:24
  Speaker 4: came in and we signed the competitor the equivalent of
• 4:28
  Speaker 4: home Depot. Really great, Uh, collaboration across customers and momentum
• 4:36
  Speaker 4: building everywhere everywhere returned.
• 4:39
  Speaker 6: So just before we before we move on, just another
• 4:41
  Speaker 6: generic Australian comment. I don't know if we have Australian listeners,
• 4:44
  Speaker 6: but if we do, I apologize I've done in.
• 4:46
  Speaker 5: An Australian accent. I've hit every cliche in the book,
• 4:49
  Speaker 5: maybe as well. But it does amaze me that you
• 4:54
  Speaker 5: know that you could.
• 4:56
  Speaker 6: It must be bizarre to fly for thirty something hours
• 5:00
  Speaker 6: whatever it is, to get off a plane and everyone
• 5:02
  Speaker 6: speaking English and it just it just blows your mind.
• 5:06
  Speaker 6: But this whole, you know, this whole rapport as it were,
• 5:11
  Speaker 6: it's it's a you know, the settlement of Australia, however
• 5:14
  Speaker 6: you put it happened when you couldn't get on a plane.
• 5:17
  Speaker 6: I mean, how did how on earth did they pull
• 5:18
  Speaker 6: this off?
• 5:19
  Speaker 4: Yeah, the it's you know, it struck me when I
• 5:22
  Speaker 4: was there too. You're so far away from Europe, but
• 5:24
  Speaker 4: it feels very European. The just the vibe, the towns,
• 5:29
  Speaker 4: the history, they celebrate their indigenous roots, the the indigenous
• 5:34
  Speaker 4: population is celebrated, and uh, it's a really a little
• 5:39
  Speaker 4: bit different vibe from city to city Melbourne is very
• 5:42
  Speaker 4: artsy and and kind of I would say blue collar.
• 5:46
  Speaker 4: Sydney is more white collar and professional, kind of the
• 5:48
  Speaker 4: difference between maybe a Boston and a New York City.
• 5:52
  Speaker 4: But all friendly people, great, just a great vibe all around.
• 5:56
  Speaker 5: Nice. Nice. Yeah, I heard that about about Melbourne. Different
• 5:59
  Speaker 5: from it. So you out there, you went to a
• 6:02
  Speaker 5: Gartner event? Yeah, and you must have.
• 6:06
  Speaker 6: Were you there when the critical Capabilities report hit?
• 6:11
  Speaker 4: I was? It was the Gardner Symposium, so it wasn't
• 6:13
  Speaker 4: like the Digital Workplace Summit where everything is about workplace.
• 6:17
  Speaker 4: This was more about getting CIOs the context that they
• 6:23
  Speaker 4: needed about as you can imagine about AI, right adoption strategies,
• 6:28
  Speaker 4: using it for strategy setting, how to adopt ethics, governance.
• 6:36
  Speaker 4: The couple of cool concepts that came out were this
• 6:40
  Speaker 4: concept of the machine as a partner, which we've heard
• 6:42
  Speaker 4: in other kind of terminology, but basically use it to
• 6:46
  Speaker 4: your benefit and not as an evil replacement of people.
• 6:49
  Speaker 4: And the other one I really liked was we talk
• 6:51
  Speaker 4: a lot in it about a technology stack. You start
• 6:53
  Speaker 4: with your foundation and then building blocks kind of go
• 6:56
  Speaker 4: up the stack until you get to the outcome that
• 6:58
  Speaker 4: you need. Their concept tier was a a text sandwich
• 7:03
  Speaker 4: where you've got structured data on the bottom and unstructured
• 7:06
  Speaker 4: data on the top and everything else happens in between.
• 7:09
  Speaker 4: So kind of a neat, a neat concept. You know,
• 7:13
  Speaker 4: the critical capabilities came out, it didn't get as big
• 7:15
  Speaker 4: of a bang there because it's not it wasn't that
• 7:17
  Speaker 4: a conference focused on that. But I think it's just
• 7:20
  Speaker 4: another it's another I don't know what the right analogy is,
• 7:26
  Speaker 4: dropping the bucket, another another piece of data that's pushing
• 7:29
  Speaker 4: us over the kind of that tipping point.
• 7:32
  Speaker 6: I mean, Megan and I won various calls with various
• 7:34
  Speaker 6: customers in the weeks following the Magic Quadrant launch, and
• 7:39
  Speaker 6: it was very striking how many mentioned the Magic Quadrant,
• 7:43
  Speaker 6: how many congratulated us on it, And I was just curious,
• 7:47
  Speaker 6: last question about Australia and gotten over there at least,
• 7:51
  Speaker 6: you know, did it from from talking to the team
• 7:54
  Speaker 6: out there meat customers? Did you get the same kind
• 7:58
  Speaker 6: of did it have the same kind of did it
• 7:59
  Speaker 6: resonate in the same way?
• 8:00
  Speaker 5: Would you say?
• 8:01
  Speaker 4: Did yeah? At the booth definitely, some customers and prospective customers,
• 8:06
  Speaker 4: some that are just about to sign, some are in process,
• 8:09
  Speaker 4: others just learning about it, but their their excitement was
• 8:12
  Speaker 4: almost to the level of, Hey, you need to come
• 8:14
  Speaker 4: with this and get up on stage next, because there
• 8:17
  Speaker 4: there's enthusiasm about what they see. The art of the
• 8:20
  Speaker 4: possible is starting to become real in their minds, and
• 8:23
  Speaker 4: the Magic Quadrant was brought up over and over again,
• 8:25
  Speaker 4: not only by visitors to the booth, but there were
• 8:29
  Speaker 4: also visitors to the booth from some of the competitive
• 8:32
  Speaker 4: software vendors talking about the Magic Quadrant, which is always
• 8:35
  Speaker 4: an interesting dynamic, but it definitely there's definitely awareness and
• 8:41
  Speaker 4: visibility that that the I think the marketplace is starting
• 8:45
  Speaker 4: to become aware.
• 8:46
  Speaker 5: Of for sure. For sure, it's been it's been a
• 8:48
  Speaker 5: huge few months now.
• 8:50
  Speaker 6: And you know that we we we had the we
• 8:52
  Speaker 6: have the chat. I think I think the last reality
• 8:55
  Speaker 6: bias may have been with of course Andrew Robertson. We
• 8:58
  Speaker 6: had a great conversation about the Magic Quadrant. And then
• 9:00
  Speaker 6: since then, as I've mentioned, we saw a launch of
• 9:03
  Speaker 6: the Critical Capabilities Report go Live. Got to admit, as
• 9:07
  Speaker 6: involved as the team was in the launch of both,
• 9:09
  Speaker 6: I was a little confused about what these do thinks
• 9:13
  Speaker 6: are distinctly so we have asked Sean to maybe for
• 9:18
  Speaker 6: the listener's benefit and perhaps for my benefit as well,
• 9:20
  Speaker 6: to kind of to help us differentiate the to Sean.
• 9:25
  Speaker 2: Right, Yeah, of course, I think like the easiest explanation
• 9:29
  Speaker 2: is kind of you look at the Magic quadrant as
• 9:31
  Speaker 2: like the main guide, the main narrative to DEX tools
• 9:36
  Speaker 2: and the vendors, and the Critical capabilities is a companion
• 9:39
  Speaker 2: research to it. So it's almost like if you took
• 9:42
  Speaker 2: a novel and you had like a spin off where
• 9:44
  Speaker 2: you can read something else about the main characters and
• 9:47
  Speaker 2: kind of compare them and their attributes. That's sort of
• 9:50
  Speaker 2: what the Critical capabilities research is. It's more tool focused,
• 9:55
  Speaker 2: so it gets kind of into the weeds of what
• 9:57
  Speaker 2: each tool offers.
• 9:59
  Speaker 5: From the vendor.
• 10:00
  Speaker 2: And there's fifteen critical capabilities that they look across spread
• 10:05
  Speaker 2: also as well across five use cases. So it's applying
• 10:09
  Speaker 2: like what you would think would be the most important
• 10:11
  Speaker 2: thing to an IT professional across these uses use cases.
• 10:15
  Speaker 2: So those include IT operations, IT support, experience analysis, employee enablement,
• 10:21
  Speaker 2: and then the fifth one is adoption in employee personas.
• 10:25
  Speaker 2: So that's what we were ranked across. Whereas the Magic quadrant, again,
• 10:28
  Speaker 2: it's more of like a market comparison from all those
• 10:31
  Speaker 2: vendors that was included in the report, and that was
• 10:36
  Speaker 2: categorized more by leaders, visionaries, niche players and challengers.
• 10:42
  Speaker 6: Nice, nice, and I guess it would be remission not
• 10:46
  Speaker 6: to mention, however, humbly, next thing soon late as placement.
• 10:50
  Speaker 6: I mean, we're getting a little we're getting a little
• 10:53
  Speaker 6: bored of treading this ground, an't we?
• 10:54
  Speaker 5: But where did we come from? How did we do?
• 10:57
  Speaker 2: Yeah? So this one, I mean wasn't a surprise because
• 10:59
  Speaker 2: we ranked HI with the Magic quadrant. So this one
• 11:02
  Speaker 2: goes into more detail as to why that is so.
• 11:05
  Speaker 2: We actually in the critical Capabilities report, it was explained
• 11:09
  Speaker 2: that we ranked the highest and all five use cases,
• 11:11
  Speaker 2: the use cases I just previously mentioned, and higher than
• 11:15
  Speaker 2: fifteen vendors products, and we recorded the top scores and
• 11:18
  Speaker 2: eleven of fifteen capabilities, including topics like deck scoring, anomaly
• 11:24
  Speaker 2: detection and remediation, and employee engagement.
• 11:28
  Speaker 5: We're not really bored of treading over this ground, least
• 11:31
  Speaker 5: of all Less Gartner got that impression. We remain delighted
• 11:37
  Speaker 5: by all of these reports and all of these placements.
• 11:39
  Speaker 5: It's absolutely wonderful. I mean, in terms of you know what,
• 11:43
  Speaker 5: we've got listeners who have downloaded one v other.
• 11:45
  Speaker 6: We're both shown in terms of how you would use
• 11:49
  Speaker 6: these or indeed, Foresters EUEM report another great report to
• 11:53
  Speaker 6: navigate the space. What would your recommendations be for people,
• 11:58
  Speaker 6: particularly the sort of choosing investment partner, how would you
• 12:02
  Speaker 6: recommend they go about it?
• 12:04
  Speaker 2: Yeah, So, look, it's great that we came out on
• 12:07
  Speaker 2: top and all three of the reports. But Gartner and
• 12:11
  Speaker 2: even Forrester kind of make this clear as well that
• 12:14
  Speaker 2: the nice thing about these reports is that you can
• 12:17
  Speaker 2: actually tweak the variables that they use to find out
• 12:20
  Speaker 2: what works for you. So they all have different waitings,
• 12:23
  Speaker 2: two of them, and I think that's a nice thing
• 12:25
  Speaker 2: because you know, maybe a certain vendor in a certain
• 12:28
  Speaker 2: position isn't going to work for every single customer, so
• 12:32
  Speaker 2: that really is up to you. But it's some way
• 12:35
  Speaker 2: to put a narrative to it and compare and contrast
• 12:38
  Speaker 2: different things. And Gartner actually had a great quote and
• 12:40
  Speaker 2: I'll just read it for Batam right here, referencing the
• 12:43
  Speaker 2: magic quadrant. They said, keep in mind that focusing on
• 12:45
  Speaker 2: the leader's quadrant isn't always the best course of action
• 12:48
  Speaker 2: for some people. There are good reasons to consider market challengers,
• 12:51
  Speaker 2: and a niche player may support your needs better than
• 12:53
  Speaker 2: a market leader. It all depends on how the provider
• 12:55
  Speaker 2: aligns with your business goals. So I think that's kind
• 12:57
  Speaker 2: of cool, even though we came out on top. You know,
• 13:00
  Speaker 2: you're just being cognizant that everything is. There's a little
• 13:04
  Speaker 2: bit for everyone in the report, depending on your needs.
• 13:07
  Speaker 5: Yeah, you never know.
• 13:08
  Speaker 6: Your business needs might be you want to work with
• 13:10
  Speaker 6: a second or third best, trying.
• 13:13
  Speaker 4: To figure out trying to restrain myself.
• 13:17
  Speaker 5: Horses. Of course, you know, it depends what your pre
• 13:20
  Speaker 5: elections are. Meghan, we were Megan, well, well, welcome back, Meghan.
• 13:25
  Speaker 5: Good to good to hear from.
• 13:26
  Speaker 7: Hello, Hello, good to be back.
• 13:28
  Speaker 5: Excellent.
• 13:29
  Speaker 6: It feels like it's been a while since we're right, Megan,
• 13:34
  Speaker 6: We were going to talk to you about a bit
• 13:35
  Speaker 6: about experience.
• 13:36
  Speaker 5: Today, which we you and I have been up to
• 13:41
  Speaker 5: our eyeballs in and you know we haven't we.
• 13:44
  Speaker 6: Haven't properly really plugged experience yet on the show yet,
• 13:47
  Speaker 6: but you know it is, it is coming up everybody,
• 13:49
  Speaker 6: and we'll give it a proper plug at the end.
• 13:51
  Speaker 6: But what we decided we were going to do is
• 13:53
  Speaker 6: have Megan back on as the reality by its panel guests,
• 13:57
  Speaker 6: or maybe a deck show gets very soon to get
• 13:59
  Speaker 6: a proper low down and all the amazing customers topics
• 14:03
  Speaker 6: themes of the upcoming experience show. So we're going to
• 14:07
  Speaker 6: do that another day, and we thought we would just
• 14:09
  Speaker 6: get your view from the ground, Megan, about how these
• 14:12
  Speaker 6: reports have been received internally and by customers. I already
• 14:17
  Speaker 6: touched upon the sort of customer response I realized, But
• 14:21
  Speaker 6: what stood out to you so far in terms of
• 14:23
  Speaker 6: the reception and the vibe around them.
• 14:26
  Speaker 7: I mean, everyone is clearly really excited about them. That
• 14:29
  Speaker 7: has stood out to me. And like you said, Tom,
• 14:31
  Speaker 7: like even you said in the weeks after, but I
• 14:33
  Speaker 7: think it was even like the day after the Magic
• 14:37
  Speaker 7: Quadrant got published. I think we were on two separate
• 14:39
  Speaker 7: calls with two customers about Experience, talking to them about
• 14:41
  Speaker 7: speaking and both of them were mentioning, you know, oh, well,
• 14:45
  Speaker 7: you know next think as a leader in this new
• 14:46
  Speaker 7: magic quadrant. So I mean, like, kudos to Gardner, of course,
• 14:49
  Speaker 7: but it's clearly signifies this larger sort of tipping point
• 14:54
  Speaker 7: in the industry. Right there's this sort of critical mass
• 14:57
  Speaker 7: of awareness of decks, and not only awareness of it
• 15:00
  Speaker 7: as this new sort of niche thing popping up an it,
• 15:03
  Speaker 7: but as something that businesses need to have top of
• 15:05
  Speaker 7: mind when they're thinking about their strategies. I mean that
• 15:08
  Speaker 7: to me seems to be the tone shift. I think
• 15:11
  Speaker 7: even in just a couple of years that I've been
• 15:13
  Speaker 7: working at NEXT Think, it felt like a couple of
• 15:14
  Speaker 7: years ago we were still trying to convince people that
• 15:16
  Speaker 7: DEX was like a real thing, like a category they
• 15:19
  Speaker 7: had to be thinking about. And now it's almost like
• 15:22
  Speaker 7: it's Yeah, it's reached its critical mass, and everybody's thinking
• 15:25
  Speaker 7: about it and wants to be on top of it
• 15:27
  Speaker 7: and wants to know and be able to speak eloquently
• 15:30
  Speaker 7: about it. And so I think I think that these
• 15:33
  Speaker 7: reports are both driving that and also an indicator of
• 15:37
  Speaker 7: that larger sort of market shift.
• 15:40
  Speaker 5: Yeah, one hundred percent.
• 15:41
  Speaker 6: And I mean thinking about that notion of a critical
• 15:43
  Speaker 6: mass and cutting through a hype, you might say, what
• 15:47
  Speaker 6: do you think there can be industry needs to focus
• 15:50
  Speaker 6: on most to ensure the potential and momentum is properly
• 15:54
  Speaker 6: capitalized on across the next few years.
• 15:56
  Speaker 7: Yeah, I've been thinking about this question and listening to
• 15:59
  Speaker 7: the way that customers who are having to come speak
• 16:02
  Speaker 7: on staged experience have been talking about what they're thinking about,
• 16:06
  Speaker 7: because we're bringing a lot of really i'll talk about
• 16:09
  Speaker 7: this more in another episode, but a lot of really
• 16:10
  Speaker 7: future facing people to come speak on stage who have
• 16:13
  Speaker 7: these really innovative and exciting approaches. And I think there's
• 16:18
  Speaker 7: a few sort of key themes I've noticed that these
• 16:21
  Speaker 7: sort of leaders in the space are putting in motion
• 16:24
  Speaker 7: to make sure that they can capitalize on on the
• 16:27
  Speaker 7: momentum of decks and also to continue pushing it right
• 16:29
  Speaker 7: because it's got to continue to grow, it's got to
• 16:32
  Speaker 7: continue to be innovative and important. So one thing that
• 16:35
  Speaker 7: stands out to me is having the right team in
• 16:37
  Speaker 7: place so you can have the best tools. Right, you
• 16:40
  Speaker 7: can have the next think tool in your environment, but
• 16:43
  Speaker 7: if you don't have the right people to use it
• 16:46
  Speaker 7: to build out your strategy, to build out your program,
• 16:49
  Speaker 7: it's just going to be another tool that you spend
• 16:51
  Speaker 7: money on. So I think that a lot of the
• 16:54
  Speaker 7: leaders that I've been speaking to they seek out people
• 16:58
  Speaker 7: who have that creativity, who are problem solvers, who are
• 17:02
  Speaker 7: self described as nerds, who want to both like work
• 17:06
  Speaker 7: on computers, but also think about human problems and be
• 17:09
  Speaker 7: willing to think differently about digital workplaces face a lot
• 17:14
  Speaker 7: of the same problems they've always faced, but the shift
• 17:17
  Speaker 7: with DEX is that new creative sort of perspective. So
• 17:19
  Speaker 7: finding and building a team of people who are willing
• 17:22
  Speaker 7: to be creative is I think important. And then another
• 17:24
  Speaker 7: one is communication. Right, DEX needs to matter to your team,
• 17:27
  Speaker 7: but it also needs to matter to your executives. It
• 17:29
  Speaker 7: needs to matter to business leaders. DEX is becoming a
• 17:31
  Speaker 7: business critical concern, and so you need to find and
• 17:35
  Speaker 7: develop that ability to tell that story and find ways
• 17:39
  Speaker 7: to align what you're doing with what matters to your business.
• 17:42
  Speaker 7: And I think that's what I'm seeing some of our
• 17:44
  Speaker 7: leading customers learn how to do. And then the last
• 17:46
  Speaker 7: thing I think is be open to change. DEX represents
• 17:49
  Speaker 7: like a change right in how we do it. I
• 17:52
  Speaker 7: think that that's just going to continue over the next
• 17:54
  Speaker 7: couple of years. Things are going to continue to shift
• 17:55
  Speaker 7: and change, and the people who can continue this momentum
• 17:58
  Speaker 7: and find the most success are going to be the
• 18:00
  Speaker 7: ones who can embrace change and work through it. So
• 18:04
  Speaker 7: that's my take from talking.
• 18:05
  Speaker 6: To our customer spears very good take Megan and couldn't
• 18:09
  Speaker 6: disagree with any of it. And but Tim also same
• 18:13
  Speaker 6: question to you mate. From you you have a slightly
• 18:16
  Speaker 6: longer range kind of perspective in terms of decks having
• 18:20
  Speaker 6: joined next thing what ten years ago.
• 18:22
  Speaker 4: Now coming up on nine, I got one more year
• 18:25
  Speaker 4: to get to the time.
• 18:27
  Speaker 5: What about you?
• 18:28
  Speaker 6: I mean, I don't I don't feel like making the
• 18:30
  Speaker 6: left anything out there actually, But is there anything she
• 18:33
  Speaker 6: stands out to you in terms of capitalizing on this
• 18:36
  Speaker 6: kind of tipping point on this momentum.
• 18:39
  Speaker 4: Yeah, I think the feedback that we hear at the
• 18:42
  Speaker 4: conferences and also at the Masters, have experienced the more
• 18:46
  Speaker 4: private personal events. It really is about having the right
• 18:51
  Speaker 4: vision at the top and being able to set that
• 18:53
  Speaker 4: strategy and getting the getting that senior leader to understand
• 18:57
  Speaker 4: that that art of the possible right, the execution, the design,
• 19:01
  Speaker 4: the delivery of product and of technology happens kind of
• 19:04
  Speaker 4: from the bottom up or middle down. But none of
• 19:08
  Speaker 4: that happens without senior leaders support and direction. They're the
• 19:11
  Speaker 4: ones setting the strategy of the outcomes that they need.
• 19:13
  Speaker 4: They don't care how you do it. They don't care
• 19:16
  Speaker 4: you know the mechanisms they just want the outcome, So
• 19:20
  Speaker 4: I think the momentum needs to be built from both ends.
• 19:24
  Speaker 4: I think we're getting some really good middle and bottom momentum.
• 19:28
  Speaker 4: And that's why I like being at the Gartner's imposium.
• 19:30
  Speaker 4: You get to talk to the more senior leaders and
• 19:33
  Speaker 4: help them understand AI is not just this kind of
• 19:37
  Speaker 4: flaky things. There's real strategy out there. And and I
• 19:43
  Speaker 4: think that top down is starting to light up as well.
• 19:47
  Speaker 5: Yeah, I quite agree, and I think I still stood
• 19:49
  Speaker 5: out in the reports.
• 19:50
  Speaker 6: Right it's not just about who is the most innovative
• 19:53
  Speaker 6: vendor in terms of technology or are we do that
• 19:55
  Speaker 6: as well offer like a holistic, supportive infrastructure to ensure
• 20:01
  Speaker 6: you were successful and to reach your outcomes. A real
• 20:04
  Speaker 6: sign of the maturity of the space. And look, we
• 20:07
  Speaker 6: are going to we are going to end everybody with
• 20:09
  Speaker 6: a plug for experience, and we are going to have
• 20:11
  Speaker 6: Megan back on to talk specifically about experience very very soon,
• 20:15
  Speaker 6: and we're going to hear about some of the customers
• 20:18
  Speaker 6: who are going to be with us some of the
• 20:20
  Speaker 6: organizations represented there for analyst themes and topics.
• 20:23
  Speaker 5: But for now, if you.
• 20:25
  Speaker 6: Didn't already know, there are two experiences taking place this year.
• 20:31
  Speaker 6: The first of them is in Boston. It's on the
• 20:34
  Speaker 6: fifteenth to the sixteenth of October. Both events will be
• 20:37
  Speaker 6: our first ever two day official two day experience events,
• 20:42
  Speaker 6: so there's loads of loads of stuff going on in
• 20:44
  Speaker 6: day one around training and social events and some opening
• 20:49
  Speaker 6: and opening ceremony as well, which is very cool. That's
• 20:52
  Speaker 6: at the Western Boston Seaport. Incredible value given that you
• 20:56
  Speaker 6: don't have to pay for tickets, and you can click
• 21:00
  Speaker 6: the link in the show notes go and book your
• 21:02
  Speaker 6: tickets right away and hopefully.
• 21:04
  Speaker 5: We'll see you there.
• 21:06
  Speaker 6: The second event, representing Europe I Guess is in London
• 21:11
  Speaker 6: at the Tobacco Doc and it's the fifth of the
• 21:14
  Speaker 6: sixth of November the following month. These are incredible, incredible events.
• 21:20
  Speaker 6: We're having a lot of fun and you know, expending
• 21:23
  Speaker 6: a lot of creativity and work and making sure they're
• 21:26
  Speaker 6: going to be have superb content throughout.
• 21:28
  Speaker 5: If you listen to the show, please try and make it.
• 21:31
  Speaker 6: We'd love to see you there, we'd love to buy
• 21:33
  Speaker 6: you a drink, chat to you, and they're just both
• 21:36
  Speaker 6: going to be fantastic. So click the link, book your
• 21:39
  Speaker 6: tickets now and we'll hope to see you there with that.
• 21:42
  Speaker 5: Just reminds me to thank everybody lovely.
• 21:44
  Speaker 6: To see you Meg and Shawan and Tim and we'll
• 21:47
  Speaker 6: see you very very soon good bye.
• 21:50
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  Speaker 1: Thank you so much for listening. Until next time,