AI Inside MRI: The End of the Service Call as We Know It | Philips
AI is already part of the MRI workflow—but is it making MedTech faster, safer, and more trusted, or just moving risk around? Binu Gangadharan, Senior Director of Services and Solutions at Philips and leader of the MRI business unit, discusses how generative AI is changing field service, regulatory strategy, and engineers’ day-to-day work.Binu explains the shift from product-first hardware to solution-driven health technology, and how staff shortages, rising patient volumes, and the goal of eliminating unplanned downtime are driving that change. He describes how AI can flag service issues…
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