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550. Communicating S.M.A.R.T. · Daily Influence

• 0:10
  [SPEAKER_00]: Welcome to the daily influence where our mission is to deliver a daily dose of positive influence that can uplift you personally or be shared within your sphere of influence.
• 0:20
  [SPEAKER_00]: While not every episode may directly apply to your unique circumstances, we strive to provide insights and inspiration relevant to most people's daily, weekly, and monthly lives.
• 0:30
  [SPEAKER_00]: Whether you are tuning in during the morning, noon or night, the daily influence is here for you.
• 0:36
  [SPEAKER_00]: Listen, share, and embrace the power of influence in your life.
• 0:40
  [SPEAKER_00]: Hey, everybody, Brian Smith here with the IN team series and the daily influence.
• 0:46
  [SPEAKER_00]: And today, we're going to talk about communicating with smart.
• 0:50
  [SPEAKER_00]: And as you've heard us talk over really the lifespan of the daily influence, you know that we invoke smart and just about everything that we do here.
• 1:01
  [SPEAKER_00]: Our management program here is called smart management.
• 1:06
  [SPEAKER_00]: It is built on the smart goals infrastructure, which is specific, measurable, attainable, realistic, relevant, or timely.
• 1:17
  [SPEAKER_00]: You can't have smart goals, you can't have smart management, you can't have smart anything without smart communication, but applying smart to communication can seem tedious to a lot of people.
• 1:28
  [SPEAKER_00]: It can, that can be a problem or a challenge in clearly defining how to be a smart communicator.
• 1:37
  [SPEAKER_00]: And yeah, some of it's pretty simple.
• 1:40
  [SPEAKER_00]: But when you go into a conversation and you're in an open area, maybe you're networking and stuff, nobody wants to really slow down and think, okay, how do I have a smart communication while I'm networking?
• 1:54
  [SPEAKER_00]: Well, there are some triggers or some things, some key takeaways that I hope I'll give you today that will help you do that.
• 2:01
  [SPEAKER_00]: For one is always be specific.
• 2:04
  [SPEAKER_00]: Now, specificity is oftentimes subjective to many of us.
• 2:09
  [SPEAKER_00]: I require sometimes less specifics than others.
• 2:13
  [SPEAKER_00]: If you've ever been around one of those people that look like their inpatient as you're telling a story, it's because you satisfy the specifics in their mind.
• 2:22
  [SPEAKER_00]: Now that doesn't mean that that satisfaction is correct because a lot of us who get like that sometimes who are impatient and don't slow down and listen to learn, we miss specifics when we act that way.
• 2:37
  [SPEAKER_00]: So in a conversation we can always
• 2:41
  [SPEAKER_00]: Clearly define what it is that we're trying to say or be specific about it in a way that moves the conversation along and engages people to get them into the conversation.
• 2:54
  [SPEAKER_00]: Measurement is important.
• 2:55
  [SPEAKER_00]: Not so much as giving measurement, unless, of course, the topic is require something that has a measurement in it, but another measurement is, you know, having a balance in your communication.
• 3:07
  [SPEAKER_00]: If you are speaking at people too long, if you are monopolizing the conversation, you risk
• 3:17
  [SPEAKER_00]: marginalizing yourself alienating other people.
• 3:20
  [SPEAKER_00]: So you need to be cognizant of the amount of time that you're talking and listening.
• 3:27
  [SPEAKER_00]: Smart communication is about being present in that communication, listening to the words, not just sharing what you have, but hearing back that there's understanding.
• 3:40
  [SPEAKER_00]: Watching body language, seeing if somebody looks agitated or bored or anxious or they just seem like they're passed where you're at.
• 3:52
  [SPEAKER_00]: Slow the conversation down and get them refocused, ask them, am I not being clear enough?
• 4:00
  [SPEAKER_00]: Do you not understand what the topic is?
• 4:02
  [SPEAKER_00]: Am I giving you too much details at why do you think that you can explore those questions?
• 4:09
  [SPEAKER_00]: You can pull people into the conversation.
• 4:12
  [SPEAKER_00]: attainability, the part of smart that is difficult is, can you attain their attention?
• 4:20
  [SPEAKER_00]: Is it a relevant topic that takes us to relevancy?
• 4:22
  [SPEAKER_00]: Is it real?
• 4:24
  [SPEAKER_00]: Real can also be truth.
• 4:27
  [SPEAKER_00]: If it's not truthful, then it's not real that it's not smart.
• 4:33
  [SPEAKER_00]: So you can apply these things.
• 4:35
  [SPEAKER_00]: If you're telling stories and the story is not really founded in truth, but just a story to give an example, maybe you should share that up front or qualify it as a story you heard from a third party.
• 4:51
  [SPEAKER_00]: You can do these things to add levels of context to your communication and really what's important in smart communication is maintaining context.
• 5:02
  [SPEAKER_00]: And I realize in some social situations that you don't really have to have a lot of context in what you're talking about, but know what you're talking about and understand that you don't know what you don't know.
• 5:13
  [SPEAKER_00]: And then at any given time, even in areas of influence where we might be experts, we have opportunities to learn.
• 5:22
  [SPEAKER_00]: And when we listen to learn and we allow people to communicate with us, we might learn something from them, even in an area of influence where the experts
• 5:33
  [SPEAKER_00]: because we can't be everywhere at all times and learn everything about our particular topics that there is to know.
• 5:42
  [SPEAKER_00]: I don't believe that I know everything about business advisory services.
• 5:47
  [SPEAKER_00]: So I try to listen to my clients because their specific issues are unique to them.
• 5:52
  [SPEAKER_00]: And the uniqueness comes from their individuality.
• 5:55
  [SPEAKER_00]: They're approach to the problem.
• 5:57
  [SPEAKER_00]: They're concept and context of that problem.
• 6:00
  [SPEAKER_00]: How they have worked with that problem.
• 6:03
  [SPEAKER_00]: And just because what I might have done somewhere else for a similar problem doesn't mean that that particular person will work for.
• 6:11
  [SPEAKER_00]: It means that I have to listen to learn how to smart communications.
• 6:16
  [SPEAKER_00]: hear what they're having to say, understand what they've done, and what they haven't done, and try to fill the gaps of the things that they don't know.
• 6:26
  [SPEAKER_00]: Sharing with them, of course, what my experiences are and have been in that particular area of influence, contextually with that problem, but also sharing with them that it may be different for you, leaving the door open for adding other things.
• 6:42
  [SPEAKER_00]: And that's part of that back and forth in some art communication.
• 6:46
  [SPEAKER_00]: So I challenge you in all of your communications.
• 6:51
  [SPEAKER_00]: Find a way to be relevant in that communication.
• 6:55
  [SPEAKER_00]: Be specific.
• 6:57
  [SPEAKER_00]: Measurement comes from measuring the time that you're going back and forth, not dominating the conversation, giving that opportunity for back and forth, giving that opportunity for engagement and participation because that smart communication.
• 7:13
  [SPEAKER_00]: Having an end in the conversation,
• 7:17
  [SPEAKER_00]: Is it attainable for us to resolve an issue, a problem, a topic?
• 7:24
  [SPEAKER_00]: Where is it going to go?
• 7:25
  [SPEAKER_00]: Maybe it goes nowhere because it's just social.
• 7:28
  [SPEAKER_00]: But you can ask yourself that question and you can introduce it during the conversation.
• 7:34
  [SPEAKER_00]: be relevant and real, truthful.
• 7:38
  [SPEAKER_00]: And timely, make sure that what you're saying, what topics you're bringing into a conversation, when you introduce things, it's the right time for that.
• 7:48
  [SPEAKER_00]: Oftentimes, we introduce concepts, thoughts, even context into conversations, into communications with people before they're ready for it.
• 7:59
  [SPEAKER_00]: before they have full understanding.
• 8:01
  [SPEAKER_00]: And when we do that, things can get taken out of context.
• 8:04
  [SPEAKER_00]: And then it doesn't become smart communication.
• 8:07
  [SPEAKER_00]: It makes our communication and communicating challenging.
• 8:12
  [SPEAKER_00]: So I press you to be smart in your communication.
• 8:17
  [SPEAKER_00]: Have a great day, and we will talk to you again tomorrow.