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How a Single Metric Cut Warehouse Injuries by 60 Percent
Episode 40 of The Operator's Manual digs into the one operational metric that transformed warehouse safety at a major logistics firm: the 'days since last recordable incident' board. Lucas and Luna trace how a simple visual counter, combined with team-based incentives, reduced injuries by over 60 percent within a year — and why most companies fail at safety metrics because they track the wrong things. They explore the psychology of near-miss reporting, the role of middle management in sustaining the change, and how this single-number approach is spreading to construction and…
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