60 - What Happens When CEOs Optimize for Scale Over Trust
At some point in scaling, the model that drives growth starts to erode the very thing that made it work: trust.
Amber Duncan built a highly profitable, fast-growing business—only to realize that the way it scaled was disconnecting her from the people she was trying to help. This episode explores what happens when financial success masks a deeper breakdown in customer connection—and the decision to rebuild around service instead of scale.
Chapter Markers
00:00 – Leaving a Legacy vs. Selling a Company
00:15 – Introducing Amber Duncan & Life After Debt
01:15 – The “Better Way” Moment in Business…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.