Latest / Auto Collabs / AI Isn’t a Bolt-On Anymore And Dealers Are Running Out of Time
Transcript
- 0:00[upbeat music] How fast we have gone to, "I'm not sure about it, I don't know if I wanna use AI" to "I have to do it". And honestly, a bolt-on solution is not doing it anymore.
- 0:09It is not going to be integrated in your people process and tools. It's not going to have the full capability of where the technology is now, unless it is central to your system and your processes.
- 0:21[upbeat music] This is Auto Collabs. Michael, have you ever been to France? I have been to France. Oh. Ah, dang it. Yeah. I thought you'd only been to the Netherlands.
- 0:38No, I've been to France, I've been to Germany, I've been to Holland. You been to Kazakhstan? [laughs] Yes.
- 0:45Hey, I, I don't, I don't know when this is gonna be released, but let me just tell the two of you that- [laughs]... there is a Kazakhstan vlog coming out with a combination of all of our footage- Oh, man...
- 0:56that Miles on our team has been working on. And it's, like, you get to relive it all over again. Oh. I can't wait. That's a dream. I just wanna plug that here. I mean- What a plug. It's coming. It's coming.
- 1:07You didn't even know it. It's on its way. I did know that. Speaking of Utah. Why did you ask him... Wait, wait, wait. Speaking of Utah. Before we speak of Utah, why did you ask him if he'd ever been to France?
- 1:15Beforehand, he was kinda speaking a little bit of a French accent, and normally doesn't do that. I was wondering. No. I was confused. Well, Kyle's got the, Kyle's got the corner on the last name. I know.
- 1:24I- [laughs] You can't just, like, come out with a French accent. You know, they make you, they make you take French in school in Canada up to the 10th grade. Oh, I can see that. Mandatory. That's right.
- 1:31And everybody forgets it, though. And I, all I know how to say is, "Est-ce que je peux aller au toilette s'il vous plait? May I please go back to the bathroom?" I already knew what- Oh my God...
- 1:38I already knew what you were gonna say. I didn't even have to know to know it was gonna be bathroom. And then I Cirillo peaced out. Yeah. And then he moved to Texas. Yeah. Yeah. How do people speak French in Texas?
- 1:46I'm just waiting to see how you guys segue into this one from there. I, I don't know. There is no segueing. Well, Texas is near Utah. [laughs] Right? It's closer than you are.
- 1:54He's been to U- Michael's been to Utah a lot. Been to Utah lots. I've been to Utah recently. There you go. There's your segue. Finish it up. Well, we're hanging out with Misty Tippett today.
- 2:03[laughs] Podium Utah, you know. Po- Podium is like, "What did we sign up for right now?" "What did we sign up for?" These poor people. We're really excited to hang out with her.
- 2:10We haven't gotten to talk with anyone from Podium, I think, ever on this podcast. Yeah. So, uh, always interesting to have new, friendly faces. So we hope you enjoy this conversation with Misty.
- 2:22[upbeat music] Okay, Misty. We're so excited to have you on the show. And while we were chatting pre-show, I saw the San Francisco map behind you.
- 2:31And I was going to start the show with, like, "How do you like San Francisco?" But then we learned you're in Utah. I am. Our, uh, SVP of marketing is in San Francisco, and this is her office when she's in town.
- 2:44And when she's not, it's the marketing's podcast webinar studio. I don't know if she knows that. [laughs] That feels about right. Yeah. Versus San Francis- I mean, you get the ocean, you get the, the- Yeah...
- 2:56I almost said the Full House bridge, but okay. So you're in Utah with a San Francisco poster behind you. I got it. Exactly. Yeah. Um, tell us, uh, uh, now, have you always been from Utah?
- 3:07Like, how did you get into what you're doing right now? [laughs] I'm, I'm curious. Yeah. Uh, I was born and raised in Utah.
- 3:13Um, but prior, the past five, six years, I've been in Minneapolis, Minnesota, working at a bunch of agencies out there. Um, and have some sweet two little boys and, um, kids are hard, you guys.
- 3:28And family is, like, really important. Yeah. How old are they? Oh, see, now we're doing, now we're doing a podcast today. Yeah. Yeah. Now you opened it. Now we're getting into it. Exactly.
- 3:33So- How old are the, how old are the kids? Three and six months old. Um- Now you're in it. So I'm, I am in it. I'm, I'm in it. Now we're really doing a podcast. All right. Let me, let me give you a little advice.
- 3:42[laughs] They don't get easier. [laughs] No. No, stop. Talking about my kids. No, you didn't let me finish. You didn't let me finish. For a while. For a while. Okay, that's fair. But- That's fair...
- 3:54but the bigger, l- you get bigger kids, you get different problems. Yeah. Right? You can solve all the problems right now. You get to problems you can't solve, but, uh, it's the best thing ever.
- 4:04Well, not that we're revealing- My wife and I decided we were never gonna say, "I can't wait until," because six months- Uh, like, not that we're revealing Paul's age here, but totally did the old man, like, grandpa maneuver.
- 4:13He's like- You so did... "Here's a piece of unsolicited advice." "Let me tell you, it gets harder." [laughs] Uphill both ways. [laughs] All right. What- Okay. And how, how did you find your way into the industry, then?
- 4:24Yeah. So I, uh, have in the past been much more on the technology side, um, working for big website agencies and Salesforce implementation partners. Um, so we had worked with some of the bigger brands.
- 4:36We did, um, some stuff with Mahindra over in India, a little bit of Salesforce implementation for CarMax, Carvana. Um, and then the opportunity to come to Utah and be by family arose, and, and come over to Podium.
- 4:50Um, so I've been doing that for about two years now. Um, and am in, in it, and I'm, I'm loving it. I wouldn't wanna change anything about that. All right.
- 4:58We're gonna get to the whole what you're doing now thing and what your perspective is on auto. But
- 5:03I think that the context around it, and I, I want you to give a little sneak peek because, uh, some people in the industry, you know, industry partners are s- some are on Salesforce, some are on HubSpot, some are on some of the newer tech.
- 5:14But then there's always this, like, you know, a lot of dealers are always like, "If we could just have Salesforce," right? Like, that's kinda the...
- 5:22It's, it's like, "If we could just have Salesforce, we'd be way better at X, Y, Z." And we've got these, like, tightly scoped automotive specific CRMs. Yeah.
- 5:31But you went through, y- you were doing Salesforce implementation, which is, i- implementation from a CRM perspective is not really a vernacular in auto. Yeah.
- 5:41Can you talk to, like, what are some of the things, what are some of the, the rituals, the requirements, the, the timelines that a Salesforce implementer is required to, to tackle that maybe are, like,
- 5:58a lot of the auto audience just wouldn't even have context for, you know?
- 6:01Yeah.Uh, I think what's really interesting, I mean, on that side of it, like a Salesforce implementation, like sometimes that can- that's a year-long project.
- 6:11Like, that is, uh, the amount of, like, mapping out everything that you're going to do, documenting all of it, and seeing some of the way that in automotive we switch vendors, we're going back and forth, and, like, those implementations happen really fast.
- 6:24But also, like, while-- You're, you're building the plane while you're flying it a lot of the time, it feels like. And so, to me, I think where it's interesting to hear, you know, people say, "I wish we had Salesforce.
- 6:36Things would be better if we had Salesforce," the grass is not always greener. That is for sure.
- 6:40[laughs] But I think what that hints at is the desire for o- for dealers to have 21st century technology and 21st century CRMs, not these CRMs that are, you know, very legacy, um, haven't, you know, really upgraded in a lot of ways.
- 6:59Um, and so I think that that hints at a bigger problem, but I don't know if Salesforce is necessarily the solution.
- 7:05You know, we talk about, we, we talk about that the auto industry was ahead of the tech curve way back in the day and built this big infrastructure. Mm-hmm. And now tech has, you know, shifted and moved and pivoted.
- 7:17So it's, it's a lot harder to try to, like, move an old thing into a new thing, and then you're, like, faced with, like, well, we have to start from scratch.
- 7:24When you first came into the auto space and you looked, like, from a, from a big tech mindset, and you saw what it actually looks like, what was legitimately your first reaction? Um,
- 7:37it-- I felt it, you know, it was kind of exciting for me 'cause I, I remember multiple people, like, hearing multiple people ask, like, "What is a CDP?"
- 7:43And I'm like, "Oh, I've been talking about CDPs for, like, six, seven years now."
- 7:47So, you know, it's just especially-- And right now I think we're seeing it dif- you know, divide and differentiate more and more with how fast technology, and we're gonna, I'm sure, talk about it, AI is going.
- 8:01And so those that, being six, seven years behind is quickly gonna become being 15, 20 years behind it's gonna feel like- Mm-hmm... if you're not.
- 8:10And so the dealers, you know, that I'm seeing that are innovating, that are succeeding right now in a much, much more difficult market than they were a couple years ago, are the ones that are finding the opportunities to be early adopters, to invest in good partners and technology, while surrounding their people process around those tools.
- 8:30You know what? You're, you're now reminding me. I know this is Salesforce that, that I'm still lingering on, but wasn't it, like, five, six,
- 8:39seven years ago they, they introduced Einstein, which was the AI engine inside of... Like, all those years ago, and I've completely forgot about it until now. Yeah. And I'm like, "Oh, my gosh. You're right."
- 8:51Like, the AI conversation might feel new here, but it's, it's been happening for quite some time elsewhere. It's 100%. Yes.
- 8:59So AI, since we're talking about it, um, you know, it- it's everyone's trying to make sense of it. So I think we have a lot of industry partners talking about it. I think there's a lot of conversation or...
- 9:10Like, I don't think dealers are any longer, there's no dealer that is thinking, "Do I need to implement AI tech in my operations?" Yeah. It's how. I think everyone's fully or, like, yes, I need to do that. 100%.
- 9:21Um, and I think the, the temptation is for people to approach it as a bolt-on, you know, solution to X, Y, or Z.
- 9:27What's your perspective on how people are implementing it, and, and what from your purview is the way the approach to implementing AI should go? W- I think it's so interesting.
- 9:36I mean, it feels like we were just, but we were at NADA what now- It was just... a little over... It was just, you know, in the grand scheme of, of the year. In the grand timeline, yes. Yeah. Six weeks, six weeks ago.
- 9:47And I think back to- At time of recording... my first NADA, um, and, and Podium launching our AI agent, our first NADA in 2024, or not ours, but mine, um, was exactly that.
- 10:01AI is this bolt-on solution that can come in, manage your leads 24/7. And there was just, like, one very, very specific use case that everybody was going to market with. Um, and how fast we have gone to,
- 10:14"Oh, I just need to, like, I'm not sure about it. I don't know if I wanna use AI," to, "I have to do it." And honestly, a bolt-on solution is, is not doing it anymore.
- 10:23It is not going to be integrated in your people processing tools. It's not going to have the full capability of what the, where the technology is now unless it is central to your, your system and your processes.
- 10:39So, I, yeah. And, and I'm almost...
- 10:43Th- this is what's really dangerous in my perspective is people have, over the last two years, and this is gonna be the question is whether we can consume this as an industry or as dealers, is many people have bought so many point solutions without thinking of the infrastructure necessary.
- 10:59Yeah. And I almost wish that in the, in the industry, like, I think the first time I said CDP on a stage was late 2021 at a Pash conference. It's been blowing up since then. And- Was it that long ago? Yeah.
- 11:14And I, I- It feels like it was last year... I wish that infra would've been in the 2017, 2018 conversation because I think we, we are just a little too little, a little too late at this point. Yeah.
- 11:28Because the data centrality required to not just have bolt-on point solutions for things like this are, it's, it's, it's coming at us really fast. And I think, like, okay, what,
- 11:44what is the AI layer doing on top of everything else that you have instead of just being like, "Yeah, I have a point solution that's trained on auto," that allows you to chat with your customers. Right.
- 11:54How are you thinking about, like, encour- walking dealers through, almost walking dealers back on now it's not just point solutions, it's operational efficiency? Mm-hmm. Absolutely.
- 12:04Well, I think what's interesting, I mean, you talked, first time you said it on a stage in 2021, where other industries wereWe're at a time when- Oh, 2010. [laughs] Yes.
- 12:15And how far they were getting in investing to have really strong data infrastructure and realizing the importance was COVID.
- 12:22Because really the only industry-- One of the only industries that still was able to succeed off of coming into, coming in and, and into a dealership and buying a car is automotive.
- 12:34So they, you know, weren't having to refix all of their systems and processes in terms of, people are just wanting to buy cars. People are going on road trips. People are getting stimulus checks.
- 12:43I don't need to change anything. Things are going great. Where other industries had to change everything.
- 12:48And now we're in a situation where technology has come so far, and those changes weren't made in automotive a couple of years ago. And AI is now here, but also the auto industry has slowed down a lot.
- 13:00And so now dealers are kind of scrambling in terms of, "Oh, I've, I've got to... Every lead matters way more than it did before." Mm-hmm. "24/7 coverage matters way d- way more than it did before.
- 13:11I can't let anything slip," but are having to do it wow, um, and get that data infrastructure set up.
- 13:18And so I think to a degree you've gotta work with a partner that is not just selling you something and saying, you know, "Hey, you're gonna turn this on tomorrow, and it's gonna be great.
- 13:28It's gonna solve all of your problems." Like, we should be running away from that.
- 13:32We should be talking to people who understand the difficulties, who are ready to get in and, uh, get into the weeds with you all on how this technology is going to connect to your data, and how it's going to actualize it into revenue.
- 13:49I... I'm, I'm kinda thinking, now that you're saying all of that, it's like I'm almost thinking if, if I'm a dealer, uh, or, or any business operator, I'm putting technology in, um, like onboarding requirement buckets.
- 14:06Because typically our first question is like, how can we f- get... How fast can we, we get that active within our system, right? Now, oh, we can turn it on in 24 hours. Rock and roll, right?
- 14:15And sometimes that's a best case scenario. Sometimes that should be the case. But sometimes a better answer would be, "We like to take our time. It's a 90-day implementation process because X, Y, Z." And
- 14:30sometimes that friction is actually a positive thing- Yeah... i, i- in order to get the proficiency and efficiency out of the technology or the integration, right?
- 14:39Well, you know, you asked about what shocked me coming into the automotive space. Month-to-month contracts. Like, that's crazy. Ah. Like, the amount of dealers- Yes...
- 14:51that are like, that are like, "I only do month-to-month contracts" That's a culture issue, right? It is. Like, that is- And you should be afraid of vendors...
- 14:56gonna be very hard to unwind that one You should be afraid of vendors that want a month-to-month contract, because they are not committed. They are not, you know, putting- Well, see, I don't think dealers are gonna...
- 15:07I don't think dealers- Right... are ever going to feel that way, right? Like, I think this is an, an, like, an education and experience way out of it. Because a dealer is going to say, "If your product...
- 15:19If you can't back your product up enough to know that I can leave at any time, what incentive do you have to continue to deliver," right? I'm just, I'm playing contrarian. Yeah.
- 15:29I fully believe that the only reason a partnership could work is because we're not thinking in 30-day cycles. We're thinking in longer term cycles, but a dealer is wired to think in a 30-day cycle. Right.
- 15:40OEM programs roll in 30-day cycles. It's, it's, it's the same way public traded companies think in 90-day cycles, 'cause they have earnings reports. So there's al- so how, how do we get out of that?
- 15:51Because I don't, I don't think we hear that talked about hardly at all, because I think everybody's- You know what the other thing is?... kind of afraid to say it. [laughs] I'm a, I'm gonna like...
- 15:57I'm hooking into this, because I think this, this is a way that our industry can change. And when you think about technology integrations that require...
- 16:04The level of support that a provider is able to and willing to commit to- Mm-hmm... for a dealer or a range of dealer totally changes. In, i- in the rest of tech, and, and you probably deal with this too, Misty.
- 16:18But when you have supplier contracts that, uh, like all, all of the industry partners are m- m- primarily built on supplier contracts with one to three year contracts.
- 16:31Everything that, e- everything that an industry partner signs is one to three year contracts. Yet they're supplying dealers with month-to-month contracts. Mm. So now- Mm...
- 16:39you have this i- i- inequity of balance in, in the ability to support the dealer. This is the other crazy thing.
- 16:46In the, in the majority of the world, right, what happens, let's, let's just like use a, a $100 product as an op- a- as a, as a, as a hook, right? You have like base level $100 product, second level $200 product.
- 17:01Enterprise, contact us, right? Yeah. And what happens at enterprise is it actually goes the, the, the like infinite scale on the cost goes way up.
- 17:11There's actually a curve up when you hit enterprise, and the contract term goes longer, and the payment terms get stricter. In auto, we, we negotiate- [laughs]... the complete op...
- 17:22So like if you have a $100 product that could be a $200 product that you could buy online, you actually, uh, when you wanna go enterprise, you have a baseline $2,000 a month s- Yeah...
- 17:33one year contract, quarterly payments. Right? And that's like entry, entry level. And then y- it goes up from there. It like, it like bell curves up the way that you do that. But in, but this...
- 17:46So you're, all, all the industry partners are dealing with those contracts, yet they're selling to dealers and it goes like this. You have $1,000 product. I brought three stores on, it's a $700 product.
- 17:58I brought 20 stores on, it's a, it's $100 a rooftop product. Yeah. Oh, yeah. And so the, there's a misalignment. Gosh, how much pressure is on our industry because of that right there?
- 18:09I know this wasn't the topic, but- Can we please have Nathan like superimpose all the mathematical symbols on the screen like from like Despicable Me? On this podcast. Can we have that? I've seen that meme.
- 18:16I've seen that meme. It's where all the, like the signs are going. [laughs]Yeah. Here's my question. No, no, no. But I have a question for Misty after that. Okay. Sorry, go ahead. I- Back off, Cirillo. I'm ready to go.
- 18:25That's okay. So as- I'll just check the notes.
- 18:26[laughs] As a partner that you're delivering so many of these AI services, you're, you're thinking about how do we make sure that we are operationally set up to support the dealer network with the tools and resources that we're doing.
- 18:38How are you squaring that, and how are you building relationships with dealers- And-... that allow you to be more successful past a month? Uh, a, a bunch of different things.
- 18:48One thing, we are very passionate about getting... You know, we're headquartered here in Lehi, Utah. We are very passionate about getting into the field and meeting people face-to-face.
- 18:57It is wild to me that there are so many vendors that deal, uh, with dealers who sell face-to-face every day and have never met the- them i- and shook their hands.
- 19:08And so I think that for- goes a really long way in this market. Um, the other thing is making sure a- our product team is, is, is onshore, is here available. And our product team is in dealerships m-
- 19:25if one to two weeks out of the month, sitting behind, you know, sitting with the finance team, sitting behind the desk, seeing how everything's working, um, and taking that investment on our end to fully be understanding of what's ha- what, uh, dealers are dealing with every single day.
- 19:42And then finally, I think it is, you know, that not selling something that's an out-of-the-box solution and making sure that that's known upfront.
- 19:52Uh, and whether that's going and doing in-person onboarding, we have a very clear onboarding plan and schedule, and you have an onboarding team that then hands you off to your customer support team and make sure that those relationships are all there.
- 20:04You should always know a name of multiple people at Podium that you can call, email at any point, because it's just too critical of technology that is integrated into all of your systems to not be able to do that. To...
- 20:20I... [laughs] You never know how these conversations are gonna go. You never know. You never know when I'm- But-... gonna rant for a minute and a half. No. [laughs] But what it did is, is,
- 20:30it- I think it's really important it went this direction, because it's easy to think that we're having an AI conversation because that's all we hear, right? Mm-hmm. Mm-hmm. And everything is AI today.
- 20:40But really, the deep issue is that we're having a technology conversation. Yeah. And AI is just the, the impetus to have more of a technology conversation stacked on- Yeah... top of the ones.
- 20:51But what AI, I think, has done for us as an industry, it's given us a chance to deploy at the front of the pack again. Because everybody's- Mm... in the same boat. Yeah.
- 21:01And so I think this, if there ever was a time to rightsize these things, now is a time where I think we can make progress if we can continue having these conversations.
- 21:11Um, Misty, if there's one thing that dealers should be thinking of right now, give me, like, a sentence. What is it? Sentence is hard, but go ahead. [laughs] Uh, AI and... AI and voice AI in fixed operations.
- 21:30Oh. She had to swing the fixed operations at the end there. Oh, man. We need another show now. [laughs] Oh, my God. Look at- Well, fix that-... MC's face. Look what you done did to him, Misty All right.
- 21:37We're, we're gonna, we're gonna give this another minute because- Okay. We're gonna give it to you... you can't open that can of worms. Okay. Why fixed ops?
- 21:44Um, well, one, the market has changed extremely in the past eight, 12, 18 months, um, where no longer is variable ops the ability for huge upside, but you need stable income, um, that we have long neglected this side of the business that has the ability to consistently bring in customers- [laughs]...
- 22:07that are willing to give you money. And- [laughs] The best kind... ignored the customer experience, but then also maybe they'll come back and buy a car later. And so- Go on. [laughs]... AI has- Yep...
- 22:18the ability- [laughs]... to not only increase and better that customer experience, but also get you new customers. And, like, why we- Get it. Come on now... haven't been trying to get new customers on that side is crazy.
- 22:30Oh, my gosh. Misty done, she's a preaching. [laughs] She got in- Glad we gave her the other minute... s- put her in, uh, Birmingham, Alabama and give her a mic. Wave the hanky. You know what I mean?
- 22:40[laughs] Wave the hanky. Thank you. Okay. But now, now I'm thinking about, I just gotta get it out of my mouth now. [laughs] That sounded different.
- 22:48[laughs] Imagine the AI tracking all of the service work done on a vehicle that was purchased from your dealership, that when it comes back to your buy center or you want to acquire off the street, you know that the vehicle you're buying was cer- was, was maintained by your certified technicians and what condition it's in, all of the service records.
- 23:10Yes. And, like, like, it just creates this infinite loop where you're just now buying back vehicles 'cause you know you took care of them the right way. Yeah. Absolutely. Okay. See you guys later.
- 23:19[laughs] I mean- Look- It's, it's time to wrap... Misty, you and me are gonna have to hang out. We're gonna talk Salesforce and long contracts. Come back. That's basically what we're gonna talk about. Oh, my God.
- 23:26[laughs] But I'm super excited- Well, and not fixed ops...
- 23:28about the fact that the way that if you're thinking about AI in this way and technology in this way, I can, I can guarantee that it, that if Podium's got that in the, the DNA, the blood, the product teams are in the dealerships, that there's something going on right there that's serving dealerships in, in a way that I think, um, from a technology perspective is gonna win in, in this industry.
- 23:48So I'm so glad we got to hang out with you today because anytime I get to get fired up like that and you just come swinging with the little end right there, uh, we're good. So- Good to you...
- 23:58Misty, thanks for joining us today on Auto Collapse. Thank you guys so much. I really appreciate it. [upbeat music] Okay. I have to say. No, no, no. I have to say. Okay.
- 24:09I think we, I think we, we, the intro, we got a little off course. It's okay. It's fair. But you cannot say that we did not end that episode- Strong close...
- 24:19with some hot fire things that I have not heard said on the internet about-the state of some of the areas of our industry. I haven't- I don't wanna sound like a complete douche here But you weren't listening.
- 24:31But- [laughs] How many business ideas do you think legitimately come out of this podcast? Gotta be. Like, right? A lot. I hope a lot. You heard it here first, folks. I had three while we were on there.
- 24:40[laughs] Yeah, Michael's, Michael's Claude bot just started building out. I've already vibe coded two of them. Yeah. [laughs] No, I think, I think the, for me, it's the absolutely.
- 24:51That, the culture difference m- the moment we have to change some of the conversation around technology is because we're so focused on the leading edge with AI, and there's a whole bunch of baggage we have technologically and contract-wise.
- 25:04And what we're asking dealers and industry partners, how they're collaborating and working together, it's, like, literally the essence of this show, Auto Collabs.
- 25:12How can we have empathy for what the other side is struggling with so that we can help position them as best as possible to serve the whole?
- 25:20And I think if we have that conversation in a more meaningful way, everybody wins.
- 25:24It's just hard to, you know- Can I just say, your leapfrog conversation, the, or the, or the chance to get back right is so key right now. Mm-hmm. It's so dialed.
- 25:33And because the pace that AI will allow technology companies that are paying attention to recoup lost time will be a dynamic- Right... change matrix for our industry.
- 25:44And if we do it right, if we talk about it right, if we have the right conversations, like at the autoindustry.ai summit, May 12th out of SoDoCon.
- 25:53If we have those conversations the right way with the right people, the right integrators, we can pace up with the, this is like, it's a moment. We shall lead again. We just have to get it right. Mm. I love it.
- 26:04It's good. Well, listen, if you love having conversations like this and you got value, we wish, wish, wish you would click the subscribe button wherever you're listening. Mash it. Hey, go check out sodocon.com. Yes.
- 26:15You gotta go and check this out. Let's get everybody into the room because you are going to be having all of the conversations you wish you were having right now. Yeah, we're gonna have them there.
- 26:24They're gonna happen in person. Yeah. We're gonna say all the things in person. You're gonna leave with action plans on how you can actually implement.
- 26:30On behalf of Paul Jay Daly, Kyle Mounser, myself, this is Auto Collabs. Thanks for joining us. [upbeat music] Welcome to Auto Collabs. Welcome to Auto Collabs. Welcome to Auto Collabs.
- 26:43[laughs] [laughs] Are we recording yet? Are we rolling yet? Not yet.