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Sheds vs Independents

Today we’re talking about the big national kitchen and bathroom retailers and why a customer might choose one over you the independent...

It would be easy to spend this episode agreeing that independents offer better service, better design and better everything else than the big national chains. But how much of that is based on knowing what the competition actually does, and how much is what we like to tell ourselves?

This week, our retailer panel looks at the choice through the customer’s eyes. A familiar name, a finance deal or a showroom they feel comfortable wandering into can all be…

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