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The Two AI Strategies That Will Fail · CareTalk: Healthcare. Unfiltered.

• 0:06
  David: So, John, let me bring it down to healthcare and specifically the role of executives, board leaders such as yourself can play.
• 0:14
  David: And one is to say, you know, how should healthcare executives be communicating where their workforces right now?
• 0:20
  David: I mean, obviously I don't think that we, em embrace the, the block approach of saying 40% of you are gone and get rid of people and here's why.
• 0:27
  David: So see what happens.
• 0:28
  David: But what, like what, what is the right role?
• 0:30
  David: I mean, you see unions organizing around this point about fear of AI in healthcare, and I think that, you know, it's, it's, it's, it's right for people to be worried.
• 0:38
  David: What is the leader, what should leadership be doing now with all of this uncertainty?
• 0:43
  John: Well, as a chairman and as executive in some firms, what I'm trying to do is to make sure that everyone, even at the board level, has some.
• 0:51
  John: Working knowledge and use of AI and agents.
• 0:54
  John: If you're not playing with these tools, you don't really, it's very hard to have an opinion about it.
• 0:59
  John: So the first is to get comfortable with, uh, the tools themselves and really learn about it because it's as, it's as important as electricity was.
• 1:09
  John: It's gonna change and effect.
• 1:11
  John: A lot of most things we deal with on a day-to-day basis, visibly and invisibly in ways that we can measure, in ways that we can't predict.
• 1:18
  John: So you wanna have some working knowledge of it.
• 1:21
  John: And I think, again, I think that for any executive you want kind of guardrails on governance.
• 1:27
  John: Um, in my case, you know, one of the things we are communicating in the companies I'm working with is AI is not gonna be used to just eliminate jobs.
• 1:35
  John: It's going to be used to empower people who have the jobs they have today because frankly, there's more demand than there is supply of good care.
• 1:43
  John: And good solutions in healthcare.
• 1:45
  John: But that's a, that's a choice, David.
• 1:47
  John: I mean, I think some executives are gonna take the, um, the chainsaw Jack Dorsey approach of just hacking jobs and seeing what happens.
• 1:56
  John: I don't think that's a sustainable strategy in the healthcare ecosystem.
• 2:01
  John: And I think others are gonna try to take the ostrich strategy, which is, we'll, ignore it and see what happens.
• 2:07
  John: No, both of those are gonna fail.
• 2:10
  John: Um, this is, this is a massively important.
• 2:13
  John: Change in the way all work happens and the way people leverage information.
• 2:19
  John: And I think that, uh, and em and it and, and it, and it's gonna empower different constituencies in different ways.
• 2:26
  John: You gotta be playing with these tools and you gotta put up guardrails and have goals.
• 2:32
  David: Well, thanks for that, John.
• 2:33
  David: I look forward to continuing to explore these topics, uh, as, as the AI revolution unfolds.