Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
Harnessing AI to orchestrate customer experiences at scale - Interviews with Luc Dammann, Nina Caruso & Vivek Pandya of Adobe
Today’s episode of the Punk CX podcast features a series of interviews that I conducted with Adobe executives while at Adobe Summit last week in Las Vegas. I talked to Luc Dammann, President EMEA, Adobe and his colleagues Nina Caruso, Group Product Marketing Manager, Real-Time CDP, Adobe and Vivek Pandya, Lead Insights Analyst, Adobe and we covered the big themes and takeaways from the event, whether we are at an inflection point when it comes to agentic AI, why we should be thinking about people and process over technology, the latest trends in AI and CX, how they are impacting brands, and…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.