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SacRT Paratransit Fails Under Scrutiny | Sacramento News
SacRT’s paratransit app vanished without warning, leaving riders stranded and frustrated—especially those relying on door-to-door service for disabilities. A Grand Jury report blames poor planning, broken tech, and lack of communication, revealing wasted funds and a system in chaos. Riders lost real-time tracking, faced canceled rides, and overwhelmed phone lines. The report demands urgent fixes: functional apps, financial oversight, active Mobility Advisory Council input, mystery shopper testing, and full council meeting minutes. SacRT has until end of 2026 to implement these changes—or risk…
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