Did Starbucks Just Prove We’re Moving Too Fast With AI? | The InSight Out Show | Ep. 122
Starbucks had what sounded like a great idea: instead of employees spending up to an hour counting milk, syrups, coffee, and other supplies by hand, give them an iPad and let AI do it in about 10 minutes. The company rolled the technology out across more than 11,000 North American stores. Then the real world got involved.
Refrigerator reflections could double-count cartons of milk. Products were mislabeled or missed. One employee even reported the system identifying a trash can as food, while changing products and seasonal packaging created new challenges for the technology. Nine months after…
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