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13. Low Stress, High Standards: How Systems and Leadership Reduce Pressure in Your Shop
Stress is the thing nobody puts on the agenda and everybody is carrying. So we decided to pull it apart. Where it actually comes from, which parts of it you can control, and what to do about the rest.
Some of it you can't touch. Future orders, economic swings, material costs and tariffs, a customer who decides to move work offshore or things like 9-11, 2008, and COVID.
But a lot of the stress inside a shop is homegrown. It comes from missing systems, undocumented processes, tribal knowledge, and plans that change in a random way instead of a controlled one. Delays equal stress, and most…
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