Kate Winkler on Improving the Customer Experience with Ruby

The SmallBizChat with Melinda Emerson · Aug 4, 2021 · 39m · transcript

In this episode, Melinda Emerson chats with Kate Winkler, CEO of Ruby, about transitioning from a founder-run business to a larger scale operation. They delve into the importance of data analytics, trust, and reputation, and discuss differentiating sales and customer service systems. They also talk about balancing a full-time job with a new business, the value of outsourcing, and share valuable business resources. (0:00) Introduction and Guest: Kate Winkler, CEO of Ruby (1:37) Sponsor: Melinda Emerson's book giveaway (7:33) Transitioning from a founder-run business to a larger scale operation…