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#248 Inside the $150M Operator Playbook: How Sierra Scaled Fast
Live from Pantheon, John sits down with RJ Magee (Sierra) and Tyson Chen (Avoca AI) to talk about the future of technology in home service — from AI call centers to multi-location growth and ServiceTitan integration.
RJ shares how Sierra grew to 6 companies across 5 states through strategic acquisitions, while Tyson explains how Avoca’s AI agents are transforming call centers — booking jobs, handling overflow, and integrating directly with CRMs.
They unpack what it really takes to expand across geographies, standardize technology stacks, manage ServiceTitan instances, and build a culture that…
The skinny
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