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DEWA’s AI integration boosts Afkari platform efficiency · DEWA Podcasts

• 0:00
  Welcome to the podcast. Today, we're exploring
• 0:03
  how artificial intelligence is, well, breaking
• 0:07
  down bureaucratic bottlenecks. Oh, wow. It is
• 0:10
  completely changing the speed of corporate innovation.
• 0:14
  We're focusing on a major breakthrough from Dubai
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  Electricity and Water Authority, or DIWA. It's
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  a fascinating case study. I mean, if you've ever
• 0:23
  worked in a large organization, you know how
• 0:26
  tough it can be to get a new idea off the ground.
• 0:28
  You submit a proposal. Ugh, yes. Right? It usually
• 0:34
  just sits in a lengthy review cycle forever.
• 0:37
  Diwa tackled this head -on by upgrading their
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  internal innovation platform called Afkari. Right.
• 0:44
  They upgraded it with AI -powered Microsoft 365
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  Copilot. The way it works is just brilliant.
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  The AI acts like a personal mentor for every
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  single employee. Through structured prompts,
• 0:57
  it helps them evaluate their own ideas. Hmm.
• 1:00
  It helps them figure out who the relevant stakeholders
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  actually are. Okay, yeah. It even helps assess
• 1:07
  the feasibility and merge related ideas together
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  before they ever even click submit. And the data
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  shows this is working wonderfully. This AI integration
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  has accelerated the submission of innovative
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  ideas by up to 25%. But you know the most impressive
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  part? Yeah? It reduced the evaluation cycle from
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  28 days down to just 7 days. They turned a one
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  -month waiting game into a one -week launch pad.
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  Which is essential for their broader goals, like
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  achieving net zero by 2050. Diwa's leadership
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  recently highlighted just how crucial this employee
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  -driven innovation is to their global standing.
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  They released a statement noting, quote, Diwa
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  places great importance on instilling a culture
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  of innovation among its employees. Right. They
• 1:55
  view it as a sustainable practice and an integrated
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  work approach. The quote goes on, we provide
• 2:01
  the tools and channels that empower employees
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  to develop transformative ideas. Hmm. This helps
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  enhance stakeholder experiences and build more
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  resilient, future -ready, knowledge -based work
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  ecosystems. Wow! These ecosystems anticipate
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  challenges and create opportunities. Employees'
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  innovative ideas have played a key role in enhancing
• 2:25
  Diwa's excellence. In fact, Diwa received the
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  Hamdan flag for 2025. That's huge! It was after
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  recording the best results in implementing the
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  Services 360 policy. Yeah. They presented a role
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  model in developing integrated government services.
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  Diwa also ranks first globally across 13 key
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  performance indicators for utility service performance.
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  Amazing. They also hold two leading regional
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  positions in the utility sector, across production,
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  transmission, and distribution, as well as customer
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  service. That really underscores the bigger picture.
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  You know, when you give your team the right AI
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  tools, you don't just get faster workflows. Exactly.
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  You get a resilient, knowledge -based ecosystem
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  that actually anticipates challenges. Spot on.
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  It takes raw human creativity and uses AI to
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  refine it into sustainable societal value. Now,
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  here's a question we'd like you to think about.
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  Oh, good one. If your workplace gave you an AI
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  co -pilot specifically designed to help you build
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  and pitch your best ideas... Yeah? What is the
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  first challenge you would try to solve?