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Closing the CX chasm - Interview with Jamie Anderson of UserTesting
Today’s episode of the Punk CX podcast features Jamie Anderson, Chief Revenue Officer of UserTesting. Jamie joins me today to talk music, the mismatch between what companies believe they deliver and what customers actually experience, and how this can be fixed with human-first design. We also explore how AI risks disconnecting teams from real human needs if left unsupervised, why many digital experiences suck and what we should do about it.
This interview follows on from my recent interview – Creating a customer service system that scales without losing authenticity – Interview with Ty Givens…
The skinny
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