Nothing Changed But the Reward
Commitment and compliance get used as if they mean the same thing. Commitment persists when nobody is paying for it. Compliance persists exactly as long as the reward does. This Sidebar takes one idea from Tuesday's conversation with Jeff Burstein (he/him), that when a team that was improving slows down, something in its environment changed, and follows it all the way in.
Why "we didn't get real buy-in" is the wrong argument. Why commitment and compliance look identical on a dashboard right up until the reward moves. Why the team is where a problem shows up and almost never why it happened…
The skinny
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