Jeton Aliu - Olymp BPO - Why Kosovo Is Emerging as a CX Hotspot
In this episode of the CX Files, Mark Hillary and Peter Ryan look at the changing European nearshore landscape before Peter talks to Jeton Aliu, Founder and CEO of Olymp BPO in Pristina, Kosovo.
Jeton explains why Kosovo is becoming an increasingly important CX and BPO delivery location. He discusses the rapid growth of the local outsourcing industry, the availability of a young and multilingual workforce, and Kosovo's particular strength in languages including German and English.
The conversation also explores the growth of delivery beyond Pristina, government support for the industry, and…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.