Latest / Omni Talk Retail / Is 7-Eleven's New Standard Store the Future of Convenience?
Transcript
- 0:007Eleven
- 0:00plans
- 0:01to
- 0:01open
- 0:02over
- 0:02600
- 0:02stores
- 0:03under
- 0:03a
- 0:04new
- 0:04design
- 0:04by
- 0:052027,
- 0:05according
- 0:06to
- 0:06Retail
- 0:06Dive.
- 0:077Eleven
- 0:07is
- 0:07planned
- 0:08to
- 0:08open
- 0:09over
- 0:09600
- 0:09large
- 0:10format
- 0:10food
- 0:10focused
- 0:11convenience
- 0:11stores
- 0:12in
- 0:12North
- 0:12America
- 0:12by
- 0:12the
- 0:13end
- 0:13of
- 0:132027,
- 0:14according
- 0:14to
- 0:15an
- 0:15investor
- 0:15presentation
- 0:16posted
- 0:16last
- 0:16Thursday.
- 0:17These
- 0:17locations
- 0:18will
- 0:18showcase
- 0:18a
- 0:19new
- 0:19prototype
- 0:19the
- 0:19company
- 0:20internally
- 0:20calls
- 0:21its
- 0:21standard
- 0:22its
- 0:22new
- 0:23standard
- 0:23stores.
- 0:24They
- 0:24are
- 0:25quote,
- 0:25more
- 0:26contemporary
- 0:26facilities,
- 0:27end
- 0:27quote,
- 0:27that
- 0:27offer,
- 0:28quote,
- 0:28a
- 0:28large
- 0:28product
- 0:29assortment
- 0:29and
- 0:29expanded
- 0:30food
- 0:30and
- 0:31beverage
- 0:31offerings
- 0:32compared
- 0:32to
- 0:33the
- 0:33rest
- 0:33of
- 0:33its
- 0:34stores.
- 0:34Seven
- 0:35Eleven's
- 0:35new
- 0:35standard
- 0:36format
- 0:36is
- 0:36the
- 0:36first
- 0:37prototype
- 0:37the
- 0:37convenience
- 0:38retailer
- 0:38has
- 0:38launched
- 0:39since
- 0:39it
- 0:39rolled
- 0:39out
- 0:39its
- 0:40Evolution
- 0:40store
- 0:40concept
- 0:41in
- 0:41March
- 0:412019.
- 0:43Those
- 0:43locations
- 0:43featured
- 0:44Seven
- 0:44Eleven's
- 0:45Mexican
- 0:45QSR
- 0:46Loretto
- 0:47Taco,
- 0:48as
- 0:48well
- 0:48as
- 0:48made
- 0:49to
- 0:49order
- 0:49specialty
- 0:50beverages,
- 0:50self
- 0:51serve
- 0:51specialty
- 0:52coffee,
- 0:52a
- 0:52cold
- 0:53treats
- 0:53bar,
- 0:53mobile
- 0:54checkout
- 0:54and
- 0:55delivery
- 0:55capabilities.
- 0:57Seven
- 0:57Eleven
- 0:57CEO
- 0:58and
- 0:58Omnitalk
- 0:59fan
- 0:59Joseph
- 1:00DiPinto
- 1:01said
- 1:01on
- 1:01Thursday
- 1:01that
- 1:02Seven
- 1:02Eleven
- 1:02has,
- 1:02quote,
- 1:03leveraged
- 1:03key
- 1:03learnings
- 1:04from
- 1:04its
- 1:04Evolution
- 1:05stores
- 1:05over
- 1:05the
- 1:05past
- 1:05few
- 1:06years
- 1:06and
- 1:06that
- 1:06beyond
- 1:07the
- 1:07increased
- 1:07food
- 1:07and
- 1:08beverage
- 1:08offerings,
- 1:08the
- 1:08new
- 1:09Standard
- 1:09C
- 1:09stores
- 1:10feature,
- 1:10quote,
- 1:11many
- 1:11of
- 1:11the
- 1:11same
- 1:11elements
- 1:12of
- 1:12the
- 1:12Evolution
- 1:13stores
- 1:14as
- 1:14well
- 1:14as
- 1:15in
- 1:15store
- 1:15seating
- 1:16and
- 1:16electric
- 1:17vehicle
- 1:17charging
- 1:18stations.
- 1:18And
- 1:19this
- 1:19is
- 1:19also
- 1:19the
- 1:19A
- 1:20and
- 1:20M
- 1:20put
- 1:20you
- 1:20on
- 1:21the
- 1:21spot
- 1:21question
- 1:21this
- 1:22week.
- 1:22Oh
- 1:23boy,
- 1:24better
- 1:24you
- 1:24than
- 1:24me
- 1:24on
- 1:25this
- 1:25one.
- 1:25All
- 1:25right.
- 1:26Will
- 1:26Seven
- 1:27Eleven's
- 1:27new
- 1:27format
- 1:28be
- 1:28the
- 1:28move
- 1:29the
- 1:29convenience
- 1:29store
- 1:29industry
- 1:30needs
- 1:30to
- 1:30lessen?
- 1:31Its
- 1:31dependent
- 1:31on
- 1:31historically
- 1:32declining
- 1:32fuel
- 1:33and
- 1:33tobacco
- 1:33volumes
- 1:34and
- 1:34how
- 1:35much
- 1:35should
- 1:35QSR
- 1:36players
- 1:36be
- 1:37looking
- 1:37over
- 1:37their
- 1:37shoulder
- 1:38to
- 1:38see
- 1:39what
- 1:39happens?
- 1:39God,
- 1:40they're
- 1:40so
- 1:40good.
- 1:41They
- 1:41are.
- 1:41I
- 1:41mean
- 1:42it.
- 1:42This
- 1:42reminds
- 1:42me
- 1:42of
- 1:43like
- 1:43when
- 1:43we
- 1:43left
- 1:44the
- 1:44next
- 1:44the
- 1:45national
- 1:45association
- 1:45of
- 1:45Convenience
- 1:46Stores
- 1:46Conference
- 1:47last
- 1:47year.
- 1:47Chris.
- 1:47I
- 1:47mean
- 1:48Chad
- 1:49and
- 1:49the
- 1:49team
- 1:50at
- 1:50AM
- 1:50are
- 1:51hitting
- 1:51on
- 1:51the
- 1:51exact
- 1:52question
- 1:52that
- 1:52I
- 1:52think
- 1:53was
- 1:53on
- 1:53top
- 1:53of
- 1:53everyone's
- 1:54minds
- 1:55when
- 1:55we
- 1:55left
- 1:55that
- 1:56show
- 1:56because
- 1:57these,
- 1:58these
- 1:58fueling
- 1:58stations
- 1:59are
- 1:59definitely
- 2:00doubling
- 2:00down
- 2:01on
- 2:01these
- 2:02QSR
- 2:02concepts
- 2:03and
- 2:03really
- 2:03making
- 2:04that
- 2:04their
- 2:04growth
- 2:05opportunity
- 2:05to
- 2:06like
- 2:06make
- 2:06sure
- 2:06that
- 2:06they
- 2:07have
- 2:07a
- 2:07reason
- 2:08for
- 2:08you
- 2:08to
- 2:08come
- 2:08to
- 2:09their
- 2:09location
- 2:10time
- 2:10and
- 2:10time
- 2:10again,
- 2:11whether
- 2:11you're
- 2:11filling
- 2:11up
- 2:12with
- 2:12gas
- 2:12or
- 2:12it's
- 2:13just
- 2:13the
- 2:13most
- 2:13convenient
- 2:14option.
- 2:14So
- 2:15I
- 2:15mean
- 2:15I'm
- 2:15really,
- 2:16I
- 2:16think
- 2:16this
- 2:16story
- 2:16is
- 2:17important
- 2:17and
- 2:17I'm
- 2:17really
- 2:18going
- 2:18based
- 2:18off
- 2:18of
- 2:18what
- 2:18we
- 2:19saw
- 2:19five
- 2:20years
- 2:20ago.
- 2:20Chris.
- 2:20We
- 2:21went
- 2:21to
- 2:21this
- 2:21Evolution
- 2:22store
- 2:22in
- 2:22Dallas
- 2:23five
- 2:23years
- 2:24ago.
- 2:24They
- 2:24have
- 2:24five
- 2:24years
- 2:25of
- 2:25learning
- 2:26that
- 2:26they've
- 2:26put
- 2:26into
- 2:27these
- 2:27new
- 2:27concepts
- 2:28and
- 2:28they're
- 2:28scaling
- 2:29this
- 2:29to
- 2:29600
- 2:30stores.
- 2:30So
- 2:31I
- 2:31think
- 2:31it's
- 2:31absolutely
- 2:32something
- 2:32that
- 2:32the
- 2:33convenience
- 2:33and
- 2:33QSR
- 2:34industries
- 2:34need
- 2:34to
- 2:35be
- 2:35paying
- 2:35attention
- 2:35to.
- 2:36I
- 2:36Mean,
- 2:36they
- 2:36are
- 2:37making
- 2:37massive
- 2:38investments
- 2:38here.
- 2:39We
- 2:39are
- 2:39seeing
- 2:40investments
- 2:40in
- 2:40like
- 2:41kitchen
- 2:42build
- 2:42outs
- 2:42to
- 2:42support
- 2:42the
- 2:42Laredo
- 2:43Tacos.
- 2:44They
- 2:44are
- 2:44putting
- 2:45in
- 2:45new
- 2:45fixturing
- 2:46and
- 2:46infrastructure
- 2:47to
- 2:47support
- 2:47things
- 2:48like
- 2:48mobile
- 2:48checkout
- 2:49and
- 2:49scan
- 2:49and
- 2:50go
- 2:50and
- 2:50in
- 2:50the
- 2:50future,
- 2:51possibly
- 2:51even
- 2:51entry
- 2:52and
- 2:52exit
- 2:52that
- 2:53would
- 2:53be
- 2:53controlled.
- 2:54They're
- 2:54doing,
- 2:54you
- 2:55know,
- 2:55setting
- 2:55up
- 2:56better
- 2:56throughput
- 2:56for
- 2:57the
- 2:57delivery
- 2:57of
- 2:57fresh
- 2:57food
- 2:58items
- 2:58and
- 2:58then
- 2:59the
- 2:59supplies
- 2:59for
- 2:59the
- 2:59restaurant.
- 3:00And
- 3:00then
- 3:00finally
- 3:01they
- 3:01have
- 3:01to
- 3:02really
- 3:02be
- 3:02thinking,
- 3:02and
- 3:03they
- 3:03did
- 3:03in
- 3:03the
- 3:03store
- 3:03that
- 3:03we
- 3:04visited
- 3:04in
- 3:04Dallas,
- 3:05about
- 3:05accommodating
- 3:06seating
- 3:07and
- 3:07an
- 3:08environment
- 3:08where
- 3:08people
- 3:09can
- 3:09stay.
- 3:09Now
- 3:09that
- 3:10EV
- 3:10chargers
- 3:10are
- 3:11a
- 3:11component
- 3:11of
- 3:11this,
- 3:11and
- 3:12we're
- 3:12really
- 3:12not
- 3:13seeing
- 3:13that
- 3:13with
- 3:13many
- 3:14other
- 3:14C
- 3:14store
- 3:15retailers
- 3:15yet,
- 3:16with
- 3:16the
- 3:16exception
- 3:16of
- 3:16maybe
- 3:17Gelson's
- 3:17that's
- 3:17piloting
- 3:18this
- 3:18out
- 3:18in
- 3:18California.
- 3:19But
- 3:20I
- 3:20think
- 3:21that
- 3:21what
- 3:22this
- 3:22investment,
- 3:23the
- 3:23pure
- 3:23investment
- 3:24that
- 3:24seven
- 3:24eleven
- 3:24is
- 3:25making
- 3:25here
- 3:25is
- 3:25a
- 3:26reason
- 3:26for
- 3:26us
- 3:26to
- 3:26be
- 3:27paying
- 3:27attention
- 3:27to
- 3:27this
- 3:28both
- 3:28in
- 3:28the
- 3:29C
- 3:29store
- 3:29space
- 3:30and
- 3:30in
- 3:30the
- 3:30QSR
- 3:31space.
- 3:31Because
- 3:31I
- 3:31think
- 3:31that
- 3:31there's
- 3:32a
- 3:32lot
- 3:32of
- 3:32room
- 3:33and
- 3:33seven
- 3:33Eleven
- 3:33is
- 3:34betting
- 3:34on
- 3:35this
- 3:35being
- 3:35their
- 3:36growth
- 3:36engine
- 3:36for
- 3:36the
- 3:37future.
- 3:37But
- 3:38where
- 3:38do
- 3:38you
- 3:38land?
- 3:38I
- 3:38mean,
- 3:39what
- 3:39were
- 3:39your
- 3:39thoughts
- 3:39when
- 3:40we
- 3:40were
- 3:40in
- 3:40that
- 3:40store
- 3:40in
- 3:41Dallas?
- 3:41Yeah,
- 3:42I
- 3:42think
- 3:42my
- 3:42thoughts
- 3:42are
- 3:42similar.
- 3:43And
- 3:43honestly,
- 3:43I'm
- 3:44dying
- 3:44to
- 3:44ask
- 3:45Chad
- 3:45Lusk,
- 3:45who
- 3:46potentially
- 3:46is
- 3:46the
- 3:46originator
- 3:47of
- 3:47this
- 3:47AM
- 3:48question
- 3:48and
- 3:48a
- 3:48former
- 3:48C
- 3:49store
- 3:49operator,
- 3:49what
- 3:49his
- 3:50take
- 3:50is
- 3:50on
- 3:50his
- 3:50question.
- 3:51But,
- 3:51you
- 3:52know,
- 3:52I
- 3:52think
- 3:52it's
- 3:53something
- 3:53that
- 3:53everyone
- 3:53has
- 3:54to
- 3:54be
- 3:54paying
- 3:54attention
- 3:55to.
- 3:55And
- 3:55the
- 3:56key,
- 3:56the
- 3:56reason
- 3:56I
- 3:56say
- 3:56that
- 3:57is
- 3:57I
- 3:57think
- 3:57the,
- 3:57the
- 3:58key
- 3:58here
- 3:58lies
- 3:58in
- 3:59the
- 3:59names
- 3:59that
- 3:59seven
- 4:00eleven
- 4:00is
- 4:00using.
- 4:01They're
- 4:01going
- 4:02from
- 4:02evolution,
- 4:03taking
- 4:03the
- 4:04lessons
- 4:04learned
- 4:04from
- 4:05that.
- 4:05Which,
- 4:05by
- 4:05the
- 4:05way,
- 4:05learnings
- 4:06is
- 4:06not
- 4:06a
- 4:06word.
- 4:06I
- 4:06hate
- 4:06when
- 4:07people
- 4:07say
- 4:07that.
- 4:07It's
- 4:07lessons.
- 4:07Sorry,
- 4:08learning.
- 4:09No,
- 4:09it
- 4:09wasn't
- 4:09you.
- 4:10It
- 4:10was
- 4:10in
- 4:10the
- 4:10article.
- 4:11The
- 4:11article
- 4:11said
- 4:11learnings.
- 4:13And
- 4:13then
- 4:13we
- 4:13all
- 4:13do
- 4:13it.
- 4:14I
- 4:14do
- 4:14it
- 4:14all
- 4:14the
- 4:14time
- 4:14too.
- 4:14So
- 4:15it's
- 4:15no
- 4:15big
- 4:15deal.
- 4:15But
- 4:15it's
- 4:15just
- 4:15a
- 4:16little
- 4:16pet
- 4:16peeve
- 4:16of
- 4:16mine.
- 4:17But
- 4:17they're
- 4:17taking
- 4:17the
- 4:17lessons
- 4:18learned
- 4:18from
- 4:18that
- 4:19and
- 4:19now
- 4:19calling
- 4:20this
- 4:20new
- 4:20format
- 4:21the
- 4:21new
- 4:21standard,
- 4:22which
- 4:23tells
- 4:23me
- 4:23this
- 4:23store
- 4:24is
- 4:24actually
- 4:24just
- 4:24an
- 4:25evolution
- 4:25against
- 4:26the
- 4:26trends
- 4:26711
- 4:27is
- 4:27seeing.
- 4:27Like
- 4:28what
- 4:28you
- 4:28named,
- 4:28like
- 4:28EV
- 4:29charging,
- 4:30expanded
- 4:30food
- 4:31and
- 4:31beverage
- 4:31offerings,
- 4:31which,
- 4:31as
- 4:32you
- 4:32said,
- 4:32we
- 4:32heard
- 4:32at
- 4:32nax,
- 4:33we
- 4:33shot
- 4:33a
- 4:34video
- 4:34of
- 4:34their
- 4:34Evolution
- 4:35store.
- 4:35It
- 4:35was
- 4:35really
- 4:35impressive.
- 4:36We'll
- 4:36try
- 4:36to
- 4:36include
- 4:36it
- 4:37in
- 4:37the
- 4:37show
- 4:37notes
- 4:37as
- 4:37well.
- 4:38But.
- 4:38And
- 4:39the
- 4:39other
- 4:40point
- 4:40that
- 4:40I'd
- 4:40make
- 4:41is
- 4:41it
- 4:42seems
- 4:42like
- 4:42the
- 4:42right
- 4:42way
- 4:43to
- 4:43experiment
- 4:43when
- 4:44you're
- 4:44talking
- 4:44about
- 4:45retail
- 4:45physical
- 4:46footprints,
- 4:47design
- 4:47big
- 4:48and
- 4:48bold,
- 4:49and
- 4:49then
- 4:49work
- 4:49backwards.
- 4:50Which
- 4:51is
- 4:51an
- 4:51interesting
- 4:51approach
- 4:52when
- 4:52you
- 4:52compare
- 4:52it.
- 4:52In
- 4:53contrast
- 4:53to,
- 4:53like,
- 4:54how
- 4:54Wayfair
- 4:54tried
- 4:54to
- 4:55experiment
- 4:55with
- 4:55their
- 4:55stores,
- 4:56how
- 4:56Amazon's
- 4:57been
- 4:57trying
- 4:57to
- 4:57experiment
- 4:58with
- 4:58their
- 4:58stores
- 4:58and
- 4:58grocery.
- 4:59I
- 4:59actually
- 5:00like
- 5:00this
- 5:00approach
- 5:01a
- 5:01lot
- 5:01better
- 5:01because
- 5:01you
- 5:02spend
- 5:02a
- 5:02little
- 5:02bit
- 5:02more
- 5:02upfront,
- 5:03but
- 5:03you
- 5:03get
- 5:04better
- 5:04answers
- 5:04in
- 5:04the
- 5:05long
- 5:05term
- 5:05and
- 5:05you
- 5:05see
- 5:05what's
- 5:06possible.
- 5:07So.
- 5:07And
- 5:08then
- 5:08the
- 5:08other
- 5:08point
- 5:08about
- 5:08this
- 5:09is
- 5:09they
- 5:09must
- 5:10have
- 5:10the
- 5:10confidence
- 5:11that
- 5:11it
- 5:11works,
- 5:12right?
- 5:12They're
- 5:12thinking
- 5:13this
- 5:13is
- 5:13going
- 5:13to
- 5:13work.
- 5:14If
- 5:14they're
- 5:14going
- 5:14out
- 5:14publicly
- 5:15and
- 5:15saying
- 5:15600
- 5:16stores,
- 5:16we're
- 5:16going
- 5:16to
- 5:17build
- 5:17600
- 5:17stores
- 5:17with
- 5:18this
- 5:18in
- 5:18a
- 5:18pretty
- 5:18short
- 5:19time
- 5:19horizon,
- 5:19too.
- 5:20This
- 5:20is
- 5:20not
- 5:20like
- 5:20targets.
- 5:21We're
- 5:21going
- 5:21to
- 5:21build
- 5:22X
- 5:22number
- 5:22of
- 5:22stores
- 5:23in
- 5:2310
- 5:23years
- 5:24baloney
- 5:24that
- 5:24they're
- 5:24putting
- 5:25out
- 5:25there.
- 5:25So.
- 5:26So
- 5:26that.
- 5:26That's
- 5:27my
- 5:27take,
- 5:27I
- 5:27think.
- 5:28I
- 5:28think
- 5:28the
- 5:28whole.
- 5:28I
- 5:28think
- 5:29QSR
- 5:30and
- 5:30the
- 5:30convenience
- 5:31store
- 5:31industry
- 5:31both
- 5:31have
- 5:31to
- 5:32take
- 5:32a
- 5:32close
- 5:32look
- 5:32at
- 5:32this
- 5:33to
- 5:33see
- 5:33how.
- 5:33How
- 5:34things
- 5:34are
- 5:34still
- 5:34evolving.
- 5:35Now
- 5:35you
- 5:35got
- 5:36me
- 5:36craving
- 5:36a
- 5:36Laredo
- 5:37taco,
- 5:37Chris.
- 5:38Early
- 5:38in
- 5:38Laredo.
- 5:39Or.
- 5:40Or
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- 5:41Taco.
- 5:43God,
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- 5:45in
- 5:46the
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- 5:46taco.
- 5:47Oh,
- 5:47my
- 5:47God.
- 5:48Now
- 5:48you're
- 5:48just
- 5:48spouting
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- 5:49QSRs.
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- 5:51sticking
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- 5:52Whatever.
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- 5:54fan,
- 5:55Ed.
- 5:55That
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- 5:56you
- 5:56know,
- 5:56that.