Latest / Host Planet: Airbnb, Holiday Let, and Vacation Rental Insights / The Real Numbers Behind Ontario Short-Term Rentals | Scaling to 60 Units

Transcript

The Real Numbers Behind Ontario Short-Term Rentals | Scaling to 60 Units · Host Planet: Airbnb, Holiday Let, and Vacation Rental Insights

• 0:00
  Welcome to the house planet playbook, your go to guide for.
• 0:03
  Mastering short term rentals. In this special series, we're
• 0:06
  sitting down with 30 of the world's top property managers to
• 0:10
  uncover what really drives success.
• 0:12
  In the vacation rental. Industry you'll hear their
• 0:15
  stories, learn the key lessons they've.
• 0:17
  Picked up along. The way and discover the game
• 0:19
  changing tech they use to deliver 5 star guest experiences
• 0:24
  if you're serious about growing your STR business.
• 0:27
  You're in the right place. We've also developed an e-book
• 0:30
  featuring the stories of every manager in this series.
• 0:33
  And you can download it for free.
• 0:35
  It's a houseplanner dot club. To find out more, in today's
• 0:39
  episode we're chatting with Tracy Choi from Dongle Capital
• 0:42
  in Toronto. Stand by for a deep.
• 0:44
  Dive into Canadian regulation, some brilliant hosting tips.
• 0:48
  And why you need double quantities in the?
• 0:50
  Kitchen to deliver an outstanding guest experience.
• 0:59
  This special series is brought to you by House Planet and
• 1:02
  Hospitable, the smart AI powered property management software
• 1:06
  trusted by hosts worldwide. With Hospitable, you can
• 1:09
  automate guest messaging, sync calendars across platforms and
• 1:13
  manage your rentals with ease, all from one powerful, easy to
• 1:17
  use platform. If you're keen to run your short
• 1:20
  term rental on autopilot, try Hospitable today.
• 1:23
  Visit hospitable.com/house Planet to see how the platform
• 1:27
  can save you time. Reduce address and maximize your
• 1:31
  earnings. Tracy, thank you for being part
• 1:33
  of the House Planet Playbook. Let's start with you.
• 1:36
  What's the name of your company? Where are you located and how
• 1:40
  many rentals do you manage? Thanks for having me, James.
• 1:43
  So my name is Tracy and I'm 1/2 of our company, Dongle Capital
• 1:47
  Inc or a short term rental management company in Canada.
• 1:52
  We're mostly based in the Greater Toronto area, but most
• 1:55
  of Southwestern Ontario up to the capital of Ottawa.
• 1:58
  And then we also have exposure out in our Atlantic provinces,
• 2:01
  so out in New Brunswick and Nova Scotia.
• 2:04
  We've been operating in the business for almost 4 years now
• 2:08
  and we are, as of right now, we manage over 60 units across
• 2:12
  these different areas. The other half of this business
• 2:16
  is my husband, Ahil. He's gone on here right now by
• 2:19
  together. We manage essentially everything
• 2:22
  with a couple of our virtual assistants.
• 2:24
  Superb. So tell us, how did you get
• 2:27
  involved in the world of short term rentals?
• 2:30
  So if we go back about four years ago, so my background, I'm
• 2:34
  a CPA, my husband's a CFA. We've worked in the corporate
• 2:37
  world for not too long I guess like about four years post grad
• 2:42
  and I genuinely, lack of a better word, I just didn't like
• 2:45
  my corporate job. There was nothing wrong with my
• 2:47
  company itself. So it wasn't a matter of I want
• 2:50
  to switch companies, it was just the corporate life wasn't really
• 2:53
  for me. I've wanted to do a little bit
• 2:55
  more with my life but with that being said, I didn't just want
• 2:58
  to quit and start from zero and do nothing.
• 3:02
  So this was kind of in the middle of COVID and me and my
• 3:06
  husband bought our first home together.
• 3:08
  And So what happened is it was a lot more space than we needed.
• 3:12
  So just for fun, actually just for fun, it was not a business.
• 3:15
  At that point. We're like, let's convert one of
• 3:17
  our basement units to an Airbnb. We did it and it did really
• 3:21
  well. Friends and family heard about
• 3:23
  what we were doing and they wanted us to help them out.
• 3:25
  And so we did. And then one thing led to
• 3:28
  another when we had about not too many units, I'd say about 6
• 3:32
  units, that's when I decided to quit.
• 3:34
  And then my husband quit a year after that.
• 3:37
  And so we've been doing this full time for the last few
• 3:40
  years. Fantastic, brilliant story.
• 3:43
  So tell. Us then about the business that
• 3:46
  you've set up. What makes?
• 3:48
  Your brand stand out among the competition.
• 3:52
  Great question. So I would really say it's the
• 3:55
  way that our business is truly owner LED.
• 3:58
  So it's not that we fully just rely on complete automation.
• 4:01
  We're in the hospitality industry and automation can
• 4:04
  definitely take your business to the next level.
• 4:07
  But really what makes you stand out is that human touch to your
• 4:11
  property. And our business is that, of
• 4:13
  course, there's a lot of attention given to our guests
• 4:17
  who are staying on our properties, but really, really
• 4:20
  important in corridor business is the owners who hire us to
• 4:23
  trust and trust us to manage their properties for them.
• 4:27
  So for us, our business is that it's not very corporate, you
• 4:31
  know, 'cause I think that's one thing we absolutely don't like
• 4:33
  where, you know, and we hear from a lot of owners is that
• 4:37
  they did have managers before for their properties.
• 4:39
  And what normally happens is that you have to e-mail them or
• 4:42
  if it's after hours, you don't hear from them until Monday,
• 4:45
  9:00 AM. That's not how we work because
• 4:47
  hospitality is 24 hours. So for us, we start a WhatsApp
• 4:51
  group chat with our owners and they always get responses
• 4:54
  instantly from me, my partner or anyone else on our team.
• 4:58
  So in terms of the scaling journey, then you went from
• 5:03
  renting out the basement in your own place and now you've got 60
• 5:07
  units that you're managing. Tell us how you managed to get
• 5:10
  to 60? What were the tactics that you
• 5:12
  used to scale that quickly? Yeah, it's definitely the brand
• 5:17
  and reputation that we've been able to build, you know, being
• 5:20
  honest with our clients in terms of their expectations on the
• 5:23
  properties. You know, you never just dangle
• 5:25
  a fruit in front of the clients and say hey, you're going to
• 5:27
  earn 2X of long term rentals or 3X.
• 5:30
  It's like, you know, you can potentially earn that much, but
• 5:33
  you have to have room for room for error essentially where, you
• 5:37
  know, outside of our control, the market might have a downturn
• 5:39
  and in those cases you may do less.
• 5:41
  So people really highly respect that and know that, you know, we
• 5:44
  really know our stuff too, right?
• 5:45
  Because I think sometimes when it's too good to be true, it's
• 5:48
  really not true. And people see behind that.
• 5:51
  So that's really been able to help us scale and just really
• 5:55
  that brand reputation, word of mouth has gotten us through
• 5:58
  really, really well. We've not invested money yet
• 6:00
  into marketing. So everything has just been very
• 6:03
  organic luckily. But the other thing is
• 6:06
  definitely we wouldn't be able to do it without.
• 6:08
  Of course, we have that human touch, but we're only two people
• 6:11
  at the end of the day. We definitely need to make sure
• 6:13
  you're hiring staff that you know, that are able to carry out
• 6:17
  your processes, which kind of leads to my whole thing too
• 6:20
  about having really strong systems in place.
• 6:22
  So really well documented SOP's, trackers, logs, everything in
• 6:28
  our business needs to be documented really well so that
• 6:31
  everything has standards across the board.
• 6:33
  So you know, that really helps us grow from one property to 10
• 6:37
  properties to 30 properties with the same quality.
• 6:41
  So in Toronto then in your geographic location, talk to us
• 6:45
  about the main challenges and opportunities in the markets
• 6:49
  where you operate. Yeah, the first thing that
• 6:52
  always comes out to me about challenges is definitely the
• 6:55
  regulatory environment. So in Ontario specifically,
• 6:58
  there's a lot of negative sentiment from the government
• 7:02
  about doing short term rentals. So there is a lot of regulation.
• 7:06
  Every city dictates their own policies around that.
• 7:09
  So you have to be really knowledgeable with us.
• 7:11
  So the challenge is navigating those understanding changes
• 7:15
  because it's like any bylaw, It's not just said it once and
• 7:19
  you forget it. It's you said it, there's
• 7:21
  changes and iterations to it. So making sure you're keeping up
• 7:24
  to date with that is really, really important.
• 7:26
  So making sure that you're partnering with a rent short
• 7:29
  term rental manager who knows that regulation landscape is
• 7:32
  always monitoring it is really, really important.
• 7:35
  And that also offers the flip side of it.
• 7:38
  You know, it's kind of a cop out answer, but it really is true,
• 7:40
  right? Is that knowing these challenges
• 7:43
  really gives us a lot of opportunities to stand out and
• 7:45
  get that competitive. You know, we know how to
• 7:48
  understand the rules, how to comply with it and therefore
• 7:51
  being more competitive. In terms of delivering a great
• 7:54
  guest experience, then what are your top?
• 7:56
  3 tips. So number one thing is smart
• 8:00
  locks. So it's not just any smart lock.
• 8:03
  One of the biggest mistakes that people make is 1.
• 8:06
  They don't have a smart lock, they just have a key for
• 8:08
  checking for their guests. That's a big no no in the short
• 8:11
  term rental industry because that means that you're allowing
• 8:14
  breach of security in your property.
• 8:16
  A prior guest can make a copy, can lose the key.
• 8:19
  It makes everyone unsafe. Like I personally would never
• 8:22
  want to stay at a Airbnb where someone has a key to my place
• 8:25
  that I'm staying at. Then there's the second tier
• 8:28
  where people do put a smart lock, but that's not not every
• 8:30
  smart lock is a good smart lock because 1.
• 8:33
  You can't change the codes on demand.
• 8:35
  You can't change it remotely. Last thing you want is someone
• 8:38
  having to change the codes on site.
• 8:41
  So what we do is we only offer two specific smart logs that our
• 8:45
  clients are allowed because it offers the top tier security and
• 8:48
  that's the Schlage Encode or the August smart log.
• 8:52
  So those are connected to our software.
• 8:55
  Every reservation gets their own unique code that's only active
• 8:58
  for their reservation. So it's very, very high
• 9:00
  security. The owner has their own code.
• 9:03
  We have our own administrative code, so really important.
• 9:06
  The other thing that we do is that we have photo check in
• 9:10
  guides. So you know, even for most basic
• 9:13
  homes where it's just a single detached home, there's one front
• 9:16
  door. We still have guidance on how
• 9:19
  you enter the home because every homes people, we have travelers
• 9:22
  from all over the world, they're not always sure how to access
• 9:25
  the unit. So we have specific photos
• 9:27
  that's a picture of the home and then it circles certain parts of
• 9:31
  the home. How to use the smart log?
• 9:33
  Is there a wake up code? Is there not a wake up code?
• 9:35
  And guests always highly complement us, especially for
• 9:38
  condos, this is really important because we're like, hey, this is
• 9:41
  a buzzer. Some people don't call it a
• 9:43
  buzzer, some people call it intercolumn.
• 9:44
  So again, having that photo gun makes it super, super clear for
• 9:48
  our guests. So your check in process is the
• 9:49
  most important if you're making your first impression with
• 9:52
  guests. So it's really important you are
• 9:53
  nailing this to the T And then I'd say the third way of
• 9:58
  ensuring that we have perfect guest experiences is I'd say the
• 10:01
  number one reason that guests are booking an Airbnb over a
• 10:04
  hotel is because they want to cook in your unit.
• 10:06
  So having a really, really well stocked kitchen couldn't be more
• 10:09
  important. So for example, our standards
• 10:12
  are that whatever Max occupancy that you can occupy in your
• 10:15
  home. So let's say you can occupy 6
• 10:17
  people in your home maximum. Make sure that you're having
• 10:20
  double of the dinnerware and silverware inside of the home
• 10:23
  because guests don't want to have one meal and be doing
• 10:26
  dishes right away. So having that double is really
• 10:28
  important and also having lots of variety of pots and pans.
• 10:32
  So, you know, not just having two frying pans and two pots,
• 10:36
  but having a big pot. You know, they're hosting bigger
• 10:39
  families as well. So, you know, really think of
• 10:41
  the whole experience of how people are cooking and trying to
• 10:44
  cater to as many cultures as you can.
• 10:46
  Absolutely brilliant tips. Yeah, I think, I think that's
• 10:49
  fantastic because you know that check in experience, the last
• 10:52
  thing you want is your guests to get annoyed because it's
• 10:56
  difficult for them to get in the rental.
• 10:58
  And and with the kitchen utensils, I've noticed whenever
• 11:01
  I've stayed in one of my properties, I always find I
• 11:05
  always end up buying something a little extra for the kitchen
• 11:07
  because there's something there that I hadn't noticed before.
• 11:10
  And of course, having double of everything as well.
• 11:13
  Recently a guest contacted me and said there's only one wine
• 11:16
  glass. There were 6, so I don't know
• 11:17
  where 5 went, but but you know, yeah, having double is, is just
• 11:21
  just a brilliant idea. And the smart locks too, I think
• 11:23
  there's a really, really brilliant, actionable tips that
• 11:26
  that people should take on board.
• 11:28
  We've talked about keeping guests happy then so.
• 11:31
  What are your top? Tips for keeping owners happy.
• 11:34
  So best way is definitely having really strong and proactive
• 11:38
  communication. So I think the I think it's a
• 11:41
  lot of time is a lot of times is that, you know, us as property
• 11:44
  managers, we're not perfect either, but it's really about,
• 11:48
  you know, being commutative, telling them how we're problem
• 11:50
  solving things is really important.
• 11:51
  So being able to let them know, let owners know in a timely
• 11:55
  manner, but also in a problem solving manner, right?
• 11:58
  Not just presenting issues to the owner by saying, here's the
• 12:01
  issue, here are options of 123 and here's my recommendation,
• 12:05
  what you recommend. So trying to save the owners as
• 12:08
  much time as possible, any back and forth, but being as
• 12:11
  informative as we possibly can. For example, we've been having
• 12:15
  multiple issues at one of our properties recently where the
• 12:19
  water tank needs to be replaced, the fridge has to be replaced,
• 12:21
  and we may actually need a dryer vent cleaning.
• 12:24
  You know, so a lot of different things, a lot of expenses on the
• 12:27
  owner. But you know, we've been
• 12:29
  updating the owner about these things as we've been made aware
• 12:32
  of it. And we're like, hey, we're going
• 12:33
  to keep monitoring this. We don't think we need to do
• 12:35
  anything right now. And So what that's been able to
• 12:38
  do is then the owner's like, OK, you know what, I'm going to keep
• 12:40
  an eye out for some cheap fridges if there's a good sale
• 12:43
  at Costco that comes up or anything.
• 12:46
  And so it's really win, win. So, you know, making sure that
• 12:48
  they're updated really keeps them happy owners despite them
• 12:52
  hiring a short term rental manager and you thinking like,
• 12:55
  yeah, they want to be as passive as possible, which they do.
• 12:58
  They don't want to be doing the work, but they want to know
• 13:00
  exactly what's going on in their property at all times.
• 13:03
  So just having that ongoing communication that's not just a
• 13:06
  formal e-mail that you're sending at the end of the month
• 13:09
  or something, but you know, it's on on a live basis is so
• 13:12
  critical and I say is the biggest way of why owners really
• 13:16
  do trust us and are referring us to their friends and families.
• 13:20
  Makes a lot of sense. Yeah, excellent communication
• 13:22
  with owners really is key. What's been?
• 13:25
  Your biggest lesson learned since you started managing
• 13:29
  properties. Oh jeez, the number of things
• 13:32
  that could go wrong that shouldn't go wrong or you never
• 13:35
  knew could go wrong, You know, it's being, you have to be
• 13:40
  really proactive with things. So creating maintenance logs,
• 13:44
  trackers are so critical. So it's not just the guest
• 13:48
  experience of making things really flashy.
• 13:50
  It's making sure the foundation of the home is, is really
• 13:53
  working is so critical and happens round and round with the
• 13:56
  home. So if you're in an area where
• 13:59
  you know, pests are common, you know, not, it's not so much that
• 14:01
  your home is dirty, it's just the area is known to have field
• 14:05
  mice, right? Let's say you're in cottage
• 14:07
  country or something or that there are a bit more flies or
• 14:10
  beetles in the area. So knowing your surroundings is
• 14:12
  really important. And what that will mean that is
• 14:15
  you want to make sure you're in contact with a pest control
• 14:17
  company, find out solutions that are year round so that you're
• 14:21
  being proactive with these things rather than reactive.
• 14:24
  Because 2 is that when you're only being reactive to issues is
• 14:28
  that's when it's costing more money as well.
• 14:30
  So having these plans in place ensures a great guest experience
• 14:34
  and also shows the owner how much you know about all this
• 14:37
  property maintenance. But you know, other things like
• 14:39
  just furnace filter changes, water softener, tank pellets,
• 14:44
  keeping all like the foundation of the home running is just so
• 14:47
  critical. Yeah, trying to get ahead of any
• 14:50
  problems. That will definitely help you.
• 14:53
  What do you love most about hosting?
• 14:56
  I love the dynamics of hosting. So it's really such A and I
• 15:01
  think that's really that was the attraction to me away from
• 15:05
  corporate. Corporate, you're just in this
• 15:06
  specific role, you know, whether you're.
• 15:09
  So in my role, I was in financial reporting in the
• 15:12
  accounting department. We're only doing that one
• 15:14
  specific role for one specific aspect of the business.
• 15:17
  What I love about hosting is that it's a blend of so many
• 15:20
  things, right? It's a blend about hospitality,
• 15:23
  not just, again, not just with guests.
• 15:25
  I think that's a bit underrated about, you know, there's a lot
• 15:28
  of care and attention that needs to be dedicated to the owners.
• 15:31
  You have to have a really good eye for design, what guests care
• 15:35
  about. Lots of problem solving is
• 15:38
  involved. You know, as much as you can be
• 15:40
  proactive about things, there's a lot of things you just, you
• 15:43
  can't anticipate everything, right.
• 15:44
  So being able to react to things right away, figure out what can
• 15:48
  be done right away, knowing all the stakeholders in place, it's,
• 15:52
  it's just really rewarding. And end of the day, it's
• 15:54
  entrepreneurship. So having a blend of these
• 15:57
  things makes our everyday really, really different and
• 16:00
  exciting at the end. So it's rewarding too when
• 16:03
  you're able to tackle and accomplish difficult task that
• 16:07
  you were not anticipating. What are the skills that you
• 16:11
  took from your corporate life into hosting?
• 16:14
  And do you ever miss the corporate life or are you just
• 16:17
  so happy that you've made this switch to short term rentals?
• 16:21
  I wouldn't definitely be lying if I said it's a no brainer.
• 16:24
  I would never go back to corporate.
• 16:26
  I think it's a bit of a spectrum.
• 16:27
  You know, every day is a bit different and like I said, just
• 16:30
  with this hosting, it is just different every day.
• 16:33
  But overall, I would definitely say I'm more happy than no, I am
• 16:37
  skipping over from the corporate life, but it's not all happy
• 16:41
  flowers and everything, but it's very, very rewarding.
• 16:45
  I will say your question was what's the biggest difference?
• 16:48
  Was it between corporate? And what skills did you use from
• 16:52
  your corporate life in the new life?
• 16:54
  Oh, so much so. I think it's definitely the
• 16:57
  organization skills are really important in communication.
• 17:00
  So it's not just, you know, verbal communication, it's all
• 17:03
  the written communication. It's not just written
• 17:05
  communication to other people, to your guests and owners.
• 17:08
  It's written communications within your systems and your
• 17:11
  company, right. How are you documenting your
• 17:13
  SOP's? How are your maintenance logs
• 17:16
  maintained? Notes to external vendors like
• 17:20
  the cleaners and your, your contractors and trades, it's all
• 17:25
  really critical knowing like what the other party may need.
• 17:28
  And that's what we really took from a big corporate company,
• 17:31
  right? Our experience there, they have
• 17:34
  lots of SOP's people. There's a lot of churn in the
• 17:36
  business all the time. So having SOP's, when you have
• 17:39
  someone leave and a new person enter that they're able to pick
• 17:42
  up where the last person left off.
• 17:44
  So that's really what we've instilled in our company as well
• 17:47
  and having that consistency across the board.
• 17:51
  Superb. OK then Tracy, we've got a few
• 17:52
  more quick fire questions now. Which PMS do you?
• 17:56
  Use. We use hospitable.
• 17:59
  Fantastic. And what do you love about
• 18:01
  Hospitable? We love their AI function.
• 18:04
  Their connectivity with all of our external apps as well have
• 18:07
  been seamless. You know, we rarely have
• 18:10
  disconnectivity issues, but even when we in the few instances
• 18:14
  that we do, their customer service is excellent.
• 18:16
  You can get responses right away that are not just robotic, that
• 18:19
  we're just looking into the issue and you hear about the
• 18:22
  resolution five days later. It's, it truly does.
• 18:26
  I don't know if it's actually comes to hives, but it does feel
• 18:28
  customized and it usually is always helpful such that they're
• 18:31
  like, we're aware of the issue and we're solving it, but in the
• 18:34
  meantime, here's what you can do.
• 18:36
  So it's very action oriented. Fantastic.
• 18:39
  Which dynamic pricing tool do you use?
• 18:42
  We use Price Labs. OK, which piece of tech couldn't
• 18:46
  you live without? I think when you're first
• 18:49
  starting off with a few units, I think the most important would
• 18:51
  be a pricing software. You want to make sure you're not
• 18:54
  leaving any money on the table. I think that's a great answer
• 18:57
  and very true. Ideally pets, yes or no?
• 19:02
  Yes. Ideally hot tubs, yes or no?
• 19:06
  Yes. A self check in or a personal?
• 19:09
  Welcome. Self check in all the way.
• 19:13
  A telephone call or an AI response?
• 19:17
  AI response for most of the time, but emergencies is a
• 19:20
  telephone call. Good answer, and what's your
• 19:23
  most memorable hosting moment? My most memorable hosting moment
• 19:30
  would definitely be so one of our first units when we started
• 19:34
  Airbnb as we did a private room in our home that we rented out.
• 19:37
  And so we were away in New York one time and the guest checked
• 19:43
  in and he was visibly upset that he had the whole home to himself
• 19:47
  because he was scared. He's like, it does no one live
• 19:50
  here? We're like, we're like, we live
• 19:51
  there, but we're not in town this week.
• 19:54
  He's like, well, I'm scared. And he verbatim he said, if I
• 19:58
  was like, I'm not sure what you mean by you're scared.
• 20:01
  And he told us that the house feels like it's a conjuring.
• 20:04
  So yeah, it was a really weird situation that someone was upset
• 20:07
  he had the whole home to himself despite booking a private room.
• 20:11
  He got over it eventually after a lot of reassurance with him
• 20:15
  and that is an example where a telephone call was needed.
• 20:19
  Amazing you think most people would be delighted to have the
• 20:22
  place for themselves, but I guess he was booking an actual
• 20:25
  room in a house, wasn't he? Was expecting maybe to have some
• 20:28
  friends for a couple of days. Oh well, all right then.
• 20:32
  So shout out time. Is there an individual in the
• 20:35
  STR space who's helped you that you'd like to give a shout out
• 20:38
  to? Oh my God, yes, Sean on YouTube,
• 20:41
  on Instagram and everything. He definitely helped us
• 20:44
  spearhead our journey in the Airbnb space.
• 20:47
  That's how we we got started. We've never actually done a
• 20:50
  formal mentoring program. It's all done through YouTube
• 20:53
  University and mostly Sean, I will say especially with the
• 20:57
  pricing side of things, how to deal with air cover, difficult
• 21:00
  gas and design and everything. Fantastic question to finish
• 21:05
  then. Ultimate goal for your business.
• 21:08
  So article is really not, we're not chasing quantity.
• 21:11
  I would say we're not trying to be like, hey, we want to have,
• 21:13
  we want to, we were 60 units right now.
• 21:15
  We need 600 units in the next two years, three years, five
• 21:18
  years. It's really about quality and
• 21:21
  it's quality of the asset and the quality of the owners that
• 21:24
  we work with. It's really, again, we didn't
• 21:26
  just quit our corporate jobs just for nothing.
• 21:28
  We were trying to do something more rewarding for ourselves.
• 21:30
  So partnering with owners who really also equally care about
• 21:34
  that guest experience makes the job so much more fun and easier
• 21:38
  to, you know, telling an owner that cares about the unit that
• 21:42
  hey, we really need to upgrade the hot water tank because
• 21:45
  people are not like 6 people can't take a hot shower in a
• 21:48
  row, right? Most owners, if they that are
• 21:51
  really only caring about the financials are like, that's OK,
• 21:54
  we'll just have to wait. Whereas other owners are like,
• 21:56
  you know what, that is a big deal.
• 21:57
  I would not want to stay in a home like that if I'm paying
• 21:59
  that much money per night. So, you know, really working
• 22:03
  with owners who are almost like partners with you.
• 22:06
  Fantastic, Tracy, it's been a real pleasure.
• 22:09
  Thanks for sharing your story and for being part of the.
• 22:11
  House, Planet Playbook. Thank you so much for having me.
• 22:14
  All right, that's it for today's episode.
• 22:16
  My thanks to Tracy for sharing her.
• 22:18
  Journey and for being. Part of the House Planet
• 22:21
  Playbook, Remember, this series is brought to you in partnership
• 22:24
  with Hospitable, the all in one property management software
• 22:27
  Designed to save you time and help your business thrive,
• 22:31
  Hospitable automates your guest messaging, syncs your calendars
• 22:34
  across platforms, handles team tasks and so much more.
• 22:38
  So you can focus. On delivering a top.
• 22:40
  Notch guest experience. Or just get some of your time
• 22:43
  back. And here's the good news.
• 22:45
  Houseplanet Playbook listeners get an exclusive 14 day free
• 22:49
  trial plus 25% off for the first three months.
• 22:53
  Head to hospitable.com/houseplanet to
• 22:56
  claim your offer and start running your rentals on
• 22:59
  autopilot. For more free education for
• 23:02
  vacation Rental house, head to Houseplanet dot Club where you
• 23:05
  can sign up for our newsletter, listen to our podcasts, and
• 23:08
  download our suite of ebooks. Until.
• 23:11
  Next time, happy hosting.