Running a Business in the Age of Automation and Experience
Summary
In this episode of Unfinished Business, Kimberly Griggsspeaks with Jordan, the VP of Customer Success at Soft Trip, about the challenges and opportunities in the travel and tour industry. They discuss the importance of balancing technology and personal touch in customer service, therole of AI and automation in enhancing customer experiences, and the need for businesses to adapt to changing user expectations. Jordan shares insights on product-led growth, scaling with purpose, and the future of technology inexperience-based businesses, emphasizing the importance of empathy and…
The skinny
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