Latest / Omni Talk Retail / Schnucks’ Tim Horton on Center Store Strategy, Health Trends, and Store Execution | FMI 2026

Transcript

Schnucks’ Tim Horton on Center Store Strategy, Health Trends, and Store Execution | FMI 2026 · Omni Talk Retail

• 0:00
  Hello,
• 0:00
  everyone.
• 0:00
  This
• 0:00
  is
• 0:00
  Omnitalk
• 0:01
  Retail.
• 0:01
  I'm
• 0:02
  Chris
• 0:02
  Walton.
• 0:02
  And
• 0:02
  I'm
• 0:02
  Anne
• 0:03
  Mazinga.
• 0:03
  And
• 0:03
  we
• 0:03
  are
• 0:04
  coming
• 0:04
  to
• 0:04
  you
• 0:04
  live
• 0:04
  from
• 0:05
  the
• 0:05
  simbi
• 0:05
  booth
• 0:06
  at
• 0:06
  FMI
• 0:07
  Midwinter
• 0:07
  in
• 0:08
  San
• 0:08
  Diego.
• 0:09
  Booth
• 0:09
  number
• 0:10
  118
• 0:11
  in
• 0:11
  the
• 0:11
  FMI
• 0:12
  Tech
• 0:12
  section.
• 0:13
  And
• 0:13
  joining
• 0:13
  us
• 0:14
  today
• 0:14
  is
• 0:15
  Tim
• 0:15
  Horton,
• 0:15
  the
• 0:16
  VP
• 0:16
  of
• 0:16
  Center
• 0:17
  Store
• 0:17
  at
• 0:17
  Schnook's
• 0:18
  Market.
• 0:18
  Tim,
• 0:18
  welcome
• 0:19
  to
• 0:19
  omnitalk.
• 0:19
  Thank
• 0:20
  you,
• 0:20
  Chris.
• 0:20
  Glad
• 0:20
  to
• 0:20
  be
• 0:20
  here.
• 0:21
  Well,
• 0:21
  Tim,
• 0:21
  I
• 0:21
  just
• 0:22
  learned
• 0:22
  that
• 0:23
  you
• 0:23
  and
• 0:23
  Chris
• 0:24
  both
• 0:24
  cut
• 0:24
  your
• 0:24
  teeth
• 0:25
  together
• 0:25
  as
• 0:25
  merchants
• 0:25
  at
• 0:26
  Target.
• 0:27
  But
• 0:27
  I'd
• 0:27
  love
• 0:27
  to
• 0:28
  hear
• 0:28
  maybe
• 0:28
  a
• 0:28
  little
• 0:29
  bit
• 0:29
  more
• 0:29
  of
• 0:29
  your
• 0:29
  background
• 0:29
  and
• 0:30
  then
• 0:30
  what
• 0:30
  you
• 0:30
  oversee
• 0:31
  in
• 0:31
  your
• 0:31
  role
• 0:31
  at
• 0:32
  Chinook
• 0:32
  Market.
• 0:32
  Absolutely.
• 0:33
  So
• 0:33
  I
• 0:34
  grew
• 0:34
  up
• 0:34
  in
• 0:34
  the
• 0:34
  food
• 0:34
  business
• 0:35
  and
• 0:35
  actually
• 0:35
  grew
• 0:35
  up
• 0:35
  in
• 0:35
  the
• 0:35
  grocery
• 0:36
  industry
• 0:36
  through
• 0:36
  high
• 0:37
  school
• 0:37
  and
• 0:37
  college.
• 0:38
  And
• 0:38
  so
• 0:38
  that's
• 0:38
  where
• 0:39
  really,
• 0:39
  really
• 0:39
  fell
• 0:39
  in
• 0:39
  love
• 0:39
  with
• 0:40
  retail.
• 0:41
  When
• 0:41
  I
• 0:41
  left
• 0:41
  Target,
• 0:42
  it
• 0:42
  was
• 0:42
  a
• 0:42
  very
• 0:43
  intentional
• 0:44
  decision
• 0:44
  to
• 0:44
  get
• 0:45
  back
• 0:45
  to
• 0:45
  the
• 0:45
  space
• 0:45
  that
• 0:45
  it
• 0:46
  all
• 0:46
  started
• 0:46
  for
• 0:46
  me.
• 0:47
  And
• 0:47
  I
• 0:47
  have
• 0:48
  a
• 0:48
  real
• 0:48
  passion
• 0:48
  for
• 0:49
  the
• 0:49
  grocery
• 0:49
  space.
• 0:50
  I
• 0:50
  believe
• 0:50
  that
• 0:50
  it
• 0:50
  is
• 0:51
  the
• 0:51
  final,
• 0:51
  you
• 0:51
  know,
• 0:52
  it
• 0:52
  is
• 0:52
  a
• 0:52
  frontier
• 0:52
  that's
• 0:53
  going
• 0:53
  to
• 0:53
  continue
• 0:53
  to
• 0:53
  need
• 0:53
  the
• 0:54
  physical
• 0:54
  space
• 0:55
  and
• 0:55
  just
• 0:55
  have
• 0:55
  a
• 0:56
  real
• 0:56
  passion
• 0:56
  for
• 0:56
  that
• 0:56
  business.
• 0:57
  So,
• 0:57
  Tim,
• 0:57
  when
• 0:58
  you
• 0:58
  say
• 0:58
  you,
• 0:58
  you
• 0:59
  know,
• 0:59
  when
• 0:59
  you
• 0:59
  grew
• 0:59
  up
• 0:59
  in
• 0:59
  the
• 0:59
  business,
• 1:00
  what
• 1:00
  does
• 1:00
  that
• 1:00
  exactly
• 1:01
  mean?
• 1:01
  So
• 1:02
  I
• 1:02
  actually
• 1:02
  worked
• 1:02
  for
• 1:02
  a
• 1:03
  small
• 1:03
  12
• 1:03
  store
• 1:04
  fleet
• 1:04
  of
• 1:04
  stores
• 1:05
  in
• 1:05
  central
• 1:05
  Indiana,
• 1:06
  in
• 1:06
  Indianapolis.
• 1:07
  It
• 1:07
  was
• 1:07
  called
• 1:07
  Drew
• 1:07
  Amalia
• 1:08
  Food
• 1:08
  Markets.
• 1:09
  They
• 1:09
  were
• 1:09
  high,
• 1:10
  high
• 1:10
  end,
• 1:10
  upscale
• 1:11
  grocery,
• 1:11
  carpeted
• 1:12
  center
• 1:12
  store,
• 1:12
  full
• 1:13
  service
• 1:13
  carryout.
• 1:14
  And
• 1:14
  it
• 1:14
  was
• 1:14
  really
• 1:14
  all
• 1:15
  about
• 1:15
  customer
• 1:16
  service.
• 1:16
  And
• 1:17
  it's
• 1:17
  really
• 1:17
  where
• 1:17
  I
• 1:18
  fell
• 1:18
  in
• 1:18
  love
• 1:18
  with
• 1:18
  just
• 1:18
  the
• 1:19
  passion
• 1:19
  of
• 1:19
  working
• 1:19
  with
• 1:19
  people
• 1:20
  and
• 1:20
  serving
• 1:21
  customers.
• 1:21
  Awesome.
• 1:22
  Awesome.
• 1:22
  All
• 1:23
  right,
• 1:23
  so
• 1:23
  what
• 1:23
  brings
• 1:23
  you
• 1:23
  to
• 1:24
  fmi?
• 1:24
  I'm
• 1:24
  guessing
• 1:24
  you've
• 1:24
  been
• 1:25
  here
• 1:25
  before,
• 1:25
  right?
• 1:25
  How
• 1:26
  many
• 1:26
  times
• 1:26
  is
• 1:26
  this
• 1:26
  for
• 1:26
  you?
• 1:27
  It
• 1:27
  is
• 1:27
  not
• 1:27
  my
• 1:27
  first
• 1:27
  rotary.
• 1:28
  This
• 1:28
  is
• 1:28
  my
• 1:28
  12th
• 1:28
  consecutive
• 1:29
  year.
• 1:29
  And
• 1:30
  love
• 1:30
  this
• 1:31
  conference
• 1:31
  because
• 1:31
  we
• 1:32
  get
• 1:32
  a
• 1:32
  lot
• 1:32
  out
• 1:32
  of
• 1:32
  the
• 1:32
  time
• 1:33
  here
• 1:33
  and
• 1:33
  it's
• 1:33
  great
• 1:33
  to
• 1:34
  be
• 1:34
  able
• 1:34
  to
• 1:34
  engage
• 1:34
  with
• 1:35
  many
• 1:35
  of
• 1:35
  our
• 1:35
  strategic
• 1:36
  supplier
• 1:36
  partners
• 1:37
  and
• 1:37
  get
• 1:38
  some
• 1:38
  stuff
• 1:38
  done.
• 1:39
  Well,
• 1:39
  Tim,
• 1:40
  I'm
• 1:40
  curious.
• 1:41
  Explain
• 1:41
  for
• 1:42
  me
• 1:42
  a
• 1:42
  little
• 1:42
  bit.
• 1:42
  One
• 1:42
  of
• 1:42
  the
• 1:42
  things
• 1:43
  that
• 1:43
  we
• 1:43
  talked
• 1:43
  about
• 1:44
  but
• 1:44
  coming
• 1:44
  into
• 1:44
  this
• 1:45
  conference
• 1:45
  was
• 1:46
  how
• 1:46
  much
• 1:46
  Center
• 1:47
  Store
• 1:47
  has
• 1:47
  really
• 1:48
  changed
• 1:48
  or
• 1:49
  is
• 1:49
  being
• 1:49
  impacted
• 1:49
  by
• 1:50
  other
• 1:50
  trends
• 1:51
  that
• 1:51
  are
• 1:52
  becoming
• 1:52
  more
• 1:53
  common
• 1:53
  in
• 1:53
  the
• 1:53
  US
• 1:54
  GLP1s
• 1:56
  other
• 1:57
  higher
• 1:57
  protein
• 1:57
  products
• 1:58
  like
• 1:58
  entering
• 1:59
  the
• 1:59
  market
• 1:59
  and
• 1:59
  becoming
• 1:59
  a
• 2:00
  priority
• 2:00
  produce
• 2:01
  and
• 2:01
  fresh.
• 2:02
  How
• 2:02
  does
• 2:02
  that
• 2:02
  change
• 2:03
  your
• 2:03
  job
• 2:04
  and
• 2:04
  kind
• 2:04
  of
• 2:04
  what
• 2:05
  you're
• 2:05
  looking
• 2:05
  at
• 2:05
  in
• 2:06
  terms
• 2:06
  of
• 2:07
  offerings
• 2:07
  for
• 2:07
  the
• 2:08
  Chinook
• 2:08
  customer
• 2:08
  for
• 2:09
  center
• 2:09
  store?
• 2:09
  Sure,
• 2:10
  great
• 2:10
  question.
• 2:10
  I
• 2:11
  mean,
• 2:11
  I
• 2:11
  certainly
• 2:12
  think
• 2:12
  that
• 2:12
  the
• 2:12
  consumer
• 2:13
  is
• 2:13
  changing
• 2:13
  based
• 2:14
  on
• 2:14
  trends
• 2:15
  in
• 2:15
  the,
• 2:15
  in
• 2:15
  the
• 2:15
  in
• 2:16
  the
• 2:16
  macro
• 2:16
  space.
• 2:16
  Yeah.
• 2:17
  You
• 2:17
  know,
• 2:17
  you
• 2:18
  mentioned
• 2:18
  GLP1
• 2:19
  medication
• 2:19
  and
• 2:19
  I
• 2:19
  think
• 2:20
  health
• 2:20
  and
• 2:20
  wellness
• 2:20
  starts
• 2:21
  to
• 2:21
  have
• 2:21
  a
• 2:21
  different
• 2:22
  definition
• 2:22
  for
• 2:22
  many
• 2:23
  consumers
• 2:24
  because
• 2:24
  of
• 2:24
  A,
• 2:25
  the
• 2:25
  popularity,
• 2:25
  but
• 2:26
  B,
• 2:26
  just
• 2:26
  the
• 2:26
  change
• 2:26
  in
• 2:27
  their
• 2:27
  entire
• 2:28
  dynamic
• 2:28
  of
• 2:28
  each
• 2:29
  in
• 2:29
  the
• 2:29
  home.
• 2:30
  So
• 2:30
  what
• 2:30
  we're
• 2:31
  figuring
• 2:31
  out
• 2:31
  is
• 2:32
  how
• 2:32
  do
• 2:32
  we
• 2:32
  reposition
• 2:32
  ourselves
• 2:33
  knowing
• 2:33
  that
• 2:34
  we
• 2:34
  carry
• 2:34
  many
• 2:34
  of
• 2:34
  these
• 2:35
  items,
• 2:35
  how
• 2:36
  do
• 2:36
  we
• 2:36
  deliver
• 2:36
  the
• 2:36
  experience
• 2:37
  in
• 2:37
  a
• 2:37
  meaningful
• 2:37
  way
• 2:38
  for
• 2:38
  that
• 2:38
  customer?
• 2:38
  And
• 2:39
  what
• 2:39
  kind
• 2:39
  of
• 2:39
  things
• 2:39
  are
• 2:40
  you
• 2:40
  doing
• 2:40
  to
• 2:40
  kind
• 2:41
  of
• 2:41
  bring
• 2:41
  that
• 2:41
  front
• 2:42
  and
• 2:42
  center
• 2:42
  for
• 2:42
  them?
• 2:42
  I
• 2:43
  mean,
• 2:43
  is
• 2:43
  it
• 2:43
  collaborating
• 2:44
  with
• 2:44
  marketing
• 2:44
  teams?
• 2:45
  Is
• 2:45
  it
• 2:45
  thinking
• 2:45
  about
• 2:46
  store
• 2:46
  layout
• 2:47
  and
• 2:47
  footprint?
• 2:47
  I
• 2:47
  mean,
• 2:48
  what
• 2:48
  are
• 2:48
  some
• 2:48
  of
• 2:48
  the
• 2:48
  initiatives
• 2:49
  that
• 2:49
  you
• 2:49
  kind
• 2:49
  of
• 2:49
  kicked
• 2:50
  off
• 2:50
  to
• 2:50
  respond
• 2:51
  to
• 2:51
  that?
• 2:51
  Well,
• 2:52
  it's
• 2:52
  certainly
• 2:52
  both
• 2:52
  of
• 2:52
  those
• 2:53
  things,
• 2:53
  but
• 2:53
  I
• 2:53
  think
• 2:53
  it's
• 2:54
  many
• 2:54
  factors
• 2:54
  and
• 2:54
  it's
• 2:55
  really
• 2:55
  about
• 2:55
  how
• 2:55
  do
• 2:55
  we,
• 2:57
  how
• 2:57
  do
• 2:57
  we
• 2:57
  bring
• 2:57
  solutions
• 2:58
  that
• 2:58
  align
• 2:59
  with
• 2:59
  where
• 2:59
  the
• 2:59
  customer
• 3:00
  is,
• 3:00
  but
• 3:00
  do
• 3:00
  it
• 3:00
  in
• 3:01
  a
• 3:01
  way
• 3:01
  that
• 3:01
  is
• 3:02
  reliable
• 3:02
  to
• 3:02
  our
• 3:03
  brand
• 3:03
  and
• 3:03
  the
• 3:04
  experience
• 3:04
  that
• 3:04
  they,
• 3:05
  they
• 3:05
  depend
• 3:05
  on
• 3:05
  when
• 3:06
  they
• 3:06
  come
• 3:06
  into
• 3:06
  our
• 3:06
  stores.
• 3:07
  So
• 3:07
  some
• 3:07
  of
• 3:07
  that
• 3:08
  could
• 3:08
  mean
• 3:08
  space
• 3:08
  allocation
• 3:09
  in
• 3:09
  the
• 3:09
  stores.
• 3:10
  So
• 3:10
  you
• 3:10
  think
• 3:11
  about
• 3:11
  a
• 3:11
  section
• 3:11
  like
• 3:12
  performance,
• 3:13
  nutrition.
• 3:14
  It
• 3:15
  is
• 3:15
  a
• 3:15
  race
• 3:15
  to
• 3:15
  figure
• 3:16
  out
• 3:16
  how
• 3:16
  we
• 3:16
  get
• 3:16
  as
• 3:17
  much
• 3:17
  space
• 3:17
  as
• 3:17
  quickly
• 3:18
  as
• 3:18
  we
• 3:18
  can.
• 3:18
  How
• 3:18
  many
• 3:19
  protein
• 3:19
  bars
• 3:19
  do
• 3:19
  you
• 3:19
  put
• 3:20
  on
• 3:20
  the
• 3:20
  shelves?
• 3:20
  Exactly.
• 3:21
  Exactly.
• 3:22
  Yeah.
• 3:22
  Tim,
• 3:22
  how
• 3:22
  do
• 3:22
  you.
• 3:23
  I
• 3:23
  mean,
• 3:23
  I
• 3:23
  remember
• 3:23
  from
• 3:23
  my
• 3:23
  days
• 3:24
  in
• 3:24
  grocery
• 3:24
  too,
• 3:24
  like
• 3:25
  grocery
• 3:25
  is
• 3:25
  really
• 3:25
  unique
• 3:26
  in
• 3:26
  the
• 3:26
  sense
• 3:26
  of
• 3:26
  your
• 3:27
  customers
• 3:27
  have
• 3:28
  a
• 3:28
  really
• 3:28
  big
• 3:29
  bond
• 3:29
  to
• 3:30
  their
• 3:30
  shopping
• 3:31
  experience
• 3:31
  in
• 3:31
  the
• 3:31
  store
• 3:31
  and
• 3:32
  they
• 3:32
  get
• 3:32
  really
• 3:32
  upset
• 3:33
  when
• 3:34
  their
• 3:34
  space
• 3:34
  changes,
• 3:35
  like
• 3:35
  when
• 3:35
  they
• 3:35
  go
• 3:35
  in
• 3:36
  and
• 3:36
  things
• 3:36
  are
• 3:36
  in
• 3:36
  a
• 3:36
  different
• 3:37
  spot.
• 3:37
  So
• 3:38
  with
• 3:38
  all
• 3:38
  the
• 3:38
  trends
• 3:39
  happening
• 3:39
  around
• 3:40
  better
• 3:40
  for
• 3:40
  you
• 3:41
  products,
• 3:41
  GLP1s.
• 3:42
  How
• 3:43
  do
• 3:43
  you
• 3:43
  manage
• 3:43
  the
• 3:44
  trade
• 3:44
  offs
• 3:44
  between
• 3:45
  space
• 3:45
  changes
• 3:45
  and
• 3:46
  keeping
• 3:46
  your
• 3:46
  customer
• 3:47
  happy
• 3:47
  and
• 3:47
  informed
• 3:47
  of
• 3:48
  where
• 3:48
  everything
• 3:48
  is?
• 3:49
  It's
• 3:49
  a
• 3:49
  great
• 3:49
  question,
• 3:50
  Chris,
• 3:50
  and
• 3:50
  I
• 3:50
  think
• 3:51
  it's
• 3:51
  a
• 3:51
  balancing
• 3:51
  act.
• 3:52
  At
• 3:52
  the
• 3:52
  end
• 3:52
  of
• 3:52
  the
• 3:52
  day,
• 3:53
  as
• 3:53
  a
• 3:53
  retailer,
• 3:54
  it
• 3:54
  is
• 3:54
  our
• 3:54
  job
• 3:55
  to
• 3:55
  make
• 3:55
  sure
• 3:55
  that
• 3:55
  we
• 3:55
  understand
• 3:56
  our
• 3:56
  customers,
• 3:56
  customers
• 3:57
  wants
• 3:57
  and
• 3:57
  needs.
• 3:58
  And
• 3:58
  sometimes
• 3:59
  change
• 3:59
  is
• 4:00
  hard,
• 4:01
  but
• 4:01
  what
• 4:01
  I
• 4:01
  found
• 4:02
  is
• 4:02
  through
• 4:02
  our
• 4:02
  major
• 4:03
  remodel
• 4:03
  process
• 4:03
  or
• 4:04
  through
• 4:04
  a
• 4:04
  new
• 4:04
  build
• 4:04
  where
• 4:05
  we
• 4:05
  relay
• 4:05
  the
• 4:05
  store
• 4:05
  in
• 4:06
  a
• 4:06
  completely
• 4:06
  different
• 4:06
  way,
• 4:07
  our
• 4:07
  customers
• 4:07
  respond
• 4:08
  in
• 4:08
  a
• 4:08
  positive
• 4:09
  way.
• 4:09
  And
• 4:09
  so
• 4:09
  it's
• 4:09
  really
• 4:09
  kind
• 4:10
  of
• 4:10
  figuring
• 4:10
  out
• 4:10
  how
• 4:10
  much
• 4:11
  can
• 4:11
  we
• 4:11
  change
• 4:11
  at
• 4:11
  one
• 4:11
  time
• 4:12
  without
• 4:12
  disrupting
• 4:13
  everything.
• 4:13
  Right.
• 4:14
  But
• 4:14
  sometimes
• 4:14
  moving
• 4:15
  their
• 4:15
  cheese
• 4:15
  is
• 4:15
  the
• 4:15
  right
• 4:15
  decision.
• 4:16
  Yeah.
• 4:16
  Sometimes
• 4:16
  you
• 4:16
  just
• 4:16
  gotta
• 4:17
  do
• 4:17
  it.
• 4:17
  Right.
• 4:17
  That's
• 4:17
  exactly
• 4:18
  right.
• 4:18
  Yeah.
• 4:18
  Well,
• 4:19
  Tim,
• 4:20
  let's
• 4:21
  talk
• 4:21
  a
• 4:21
  little
• 4:21
  bit
• 4:21
  about
• 4:22
  technology.
• 4:22
  I
• 4:23
  think
• 4:23
  when
• 4:23
  our
• 4:23
  listeners
• 4:24
  will
• 4:24
  hear
• 4:24
  Chinook
• 4:25
  Markets,
• 4:26
  they
• 4:26
  will
• 4:26
  think
• 4:26
  about
• 4:27
  how
• 4:27
  much
• 4:27
  coverage
• 4:28
  we've
• 4:28
  given
• 4:28
  you
• 4:29
  and
• 4:29
  your
• 4:29
  team
• 4:30
  on
• 4:30
  just
• 4:30
  the
• 4:31
  innovation
• 4:31
  when
• 4:31
  it
• 4:31
  comes
• 4:32
  to
• 4:32
  technology
• 4:32
  in
• 4:32
  the
• 4:33
  stores,
• 4:33
  I'd
• 4:33
  love
• 4:34
  to
• 4:34
  get
• 4:34
  your
• 4:34
  perspective
• 4:35
  on
• 4:36
  how
• 4:36
  the
• 4:37
  tech
• 4:37
  that
• 4:37
  you've
• 4:37
  deployed
• 4:38
  in
• 4:38
  stores,
• 4:38
  from
• 4:38
  robotics
• 4:39
  to
• 4:39
  shelf
• 4:40
  labels
• 4:41
  to
• 4:41
  other
• 4:42
  operational
• 4:43
  investments,
• 4:44
  how
• 4:44
  is
• 4:44
  that
• 4:44
  impacting
• 4:45
  your
• 4:45
  team
• 4:46
  right
• 4:46
  now
• 4:46
  and
• 4:46
  the
• 4:47
  teams
• 4:47
  in
• 4:47
  the
• 4:47
  stores
• 4:48
  most
• 4:48
  significantly?
• 4:49
  Yeah,
• 4:49
  great
• 4:50
  question.
• 4:50
  You
• 4:50
  know
• 4:50
  what
• 4:51
  I
• 4:51
  would
• 4:51
  say
• 4:51
  is
• 4:51
  we
• 4:52
  have
• 4:52
  leveraged
• 4:52
  technology
• 4:53
  in
• 4:53
  a
• 4:53
  super
• 4:53
  meaningful
• 4:54
  way
• 4:54
  to
• 4:54
  drive
• 4:55
  efficiency
• 4:56
  and
• 4:56
  it's
• 4:56
  not
• 4:56
  designed
• 4:57
  to,
• 4:58
  to
• 4:59
  take
• 4:59
  things
• 4:59
  away.
• 4:59
  Whether
• 5:00
  it's
• 5:00
  a
• 5:00
  store
• 5:00
  teammate
• 5:01
  or
• 5:01
  whether
• 5:01
  it's
• 5:01
  a
• 5:01
  support
• 5:02
  center
• 5:02
  teammate.
• 5:03
  It's
• 5:03
  really
• 5:03
  about
• 5:03
  driving
• 5:04
  better
• 5:04
  decision
• 5:04
  making.
• 5:05
  So
• 5:05
  I'll
• 5:05
  give
• 5:05
  you
• 5:05
  an
• 5:05
  example.
• 5:05
  When
• 5:06
  we
• 5:06
  deployed
• 5:06
  electronic
• 5:07
  shelf
• 5:07
  labels,
• 5:08
  we
• 5:09
  did
• 5:09
  not
• 5:09
  remove
• 5:09
  any
• 5:09
  labor
• 5:10
  from
• 5:10
  the
• 5:10
  stores.
• 5:10
  We
• 5:11
  redeployed
• 5:11
  that
• 5:11
  to
• 5:11
  more
• 5:12
  customer
• 5:12
  facing
• 5:12
  activities.
• 5:13
  And
• 5:13
  so
• 5:13
  that
• 5:14
  savings,
• 5:14
  while
• 5:14
  driving
• 5:15
  efficiency
• 5:15
  wasn't
• 5:16
  really
• 5:16
  about
• 5:16
  taking
• 5:16
  anything
• 5:17
  away
• 5:17
  from
• 5:18
  the
• 5:18
  store
• 5:18
  or
• 5:18
  the
• 5:19
  customer.
• 5:19
  It
• 5:19
  was
• 5:19
  really
• 5:19
  about
• 5:20
  putting
• 5:20
  that
• 5:20
  activity
• 5:20
  into
• 5:21
  a
• 5:21
  place
• 5:21
  where
• 5:21
  it's
• 5:21
  going
• 5:21
  to
• 5:21
  provide
• 5:22
  more
• 5:22
  value
• 5:22
  for
• 5:22
  our
• 5:23
  customers.
• 5:23
  That's
• 5:23
  great.
• 5:24
  It's
• 5:24
  good
• 5:24
  to
• 5:24
  hear.
• 5:25
  And
• 5:25
  clearly
• 5:25
  one
• 5:25
  of
• 5:26
  the
• 5:26
  reasons,
• 5:26
  I
• 5:26
  think,
• 5:26
  why
• 5:27
  Chinook's
• 5:28
  so
• 5:28
  beloved
• 5:29
  by
• 5:29
  its
• 5:29
  customers
• 5:30
  is
• 5:30
  that
• 5:30
  you
• 5:31
  still
• 5:31
  have
• 5:31
  that
• 5:32
  experience
• 5:32
  in
• 5:32
  the
• 5:33
  store,
• 5:33
  the
• 5:33
  help
• 5:33
  and
• 5:34
  support
• 5:34
  that
• 5:34
  you
• 5:34
  need
• 5:34
  if
• 5:35
  somebody
• 5:35
  moves
• 5:35
  the
• 5:35
  cheese
• 5:36
  and
• 5:36
  you
• 5:36
  need
• 5:36
  to
• 5:36
  find
• 5:37
  out
• 5:37
  where
• 5:37
  it
• 5:37
  went.
• 5:37
  Right,
• 5:38
  exactly.
• 5:38
  Tim,
• 5:39
  how
• 5:39
  would
• 5:39
  you
• 5:39
  sum
• 5:39
  up
• 5:39
  for
• 5:40
  us
• 5:40
  all
• 5:40
  the
• 5:40
  technology
• 5:41
  you've
• 5:41
  deployed
• 5:41
  in
• 5:41
  the
• 5:41
  store?
• 5:42
  Are
• 5:42
  there
• 5:42
  like
• 5:42
  three
• 5:43
  or
• 5:43
  four
• 5:43
  areas
• 5:43
  that
• 5:44
  it's
• 5:44
  really
• 5:44
  helping
• 5:44
  you
• 5:45
  become
• 5:45
  a
• 5:45
  better
• 5:45
  merchant
• 5:46
  and
• 5:46
  what
• 5:47
  the
• 5:47
  reasons
• 5:47
  are
• 5:47
  for
• 5:48
  that?
• 5:48
  Yeah,
• 5:49
  I
• 5:49
  think
• 5:49
  so.
• 5:49
  I'll
• 5:49
  use
• 5:50
  the
• 5:51
  scanning
• 5:51
  robots
• 5:52
  as
• 5:52
  an
• 5:52
  example.
• 5:53
  So
• 5:53
  the
• 5:53
  technology
• 5:54
  that
• 5:54
  we
• 5:54
  have
• 5:54
  isn't
• 5:54
  just
• 5:55
  used
• 5:55
  to
• 5:55
  collect
• 5:55
  data
• 5:56
  at
• 5:56
  Shelf
• 5:56
  Edge,
• 5:56
  but
• 5:56
  it
• 5:57
  actually
• 5:57
  feeds
• 5:57
  into
• 5:57
  other
• 5:58
  activities
• 5:59
  in
• 5:59
  our
• 5:59
  operation.
• 6:00
  So
• 6:00
  an
• 6:00
  example
• 6:01
  is
• 6:02
  when
• 6:02
  we
• 6:02
  publish
• 6:02
  our
• 6:03
  weekly
• 6:03
  merchandising
• 6:03
  plans.
• 6:04
  We
• 6:04
  now
• 6:04
  have
• 6:04
  tally
• 6:05
  scans
• 6:05
  that
• 6:05
  will
• 6:06
  tell
• 6:06
  us
• 6:06
  our
• 6:06
  compliance
• 6:06
  to
• 6:07
  that.
• 6:07
  And
• 6:07
  that's
• 6:08
  used
• 6:08
  in
• 6:08
  a
• 6:08
  couple
• 6:08
  different
• 6:09
  ways.
• 6:09
  Number
• 6:09
  one
• 6:09
  is
• 6:09
  we
• 6:10
  have
• 6:10
  financial
• 6:10
  commitments
• 6:11
  to
• 6:11
  making
• 6:11
  sure
• 6:11
  that
• 6:11
  we
• 6:11
  execute
• 6:12
  the.
• 6:12
  Plan,
• 6:12
  number
• 6:13
  one,
• 6:13
  right
• 6:13
  to
• 6:13
  the
• 6:13
  brands.
• 6:14
  But
• 6:14
  number
• 6:14
  two,
• 6:14
  it's
• 6:15
  making
• 6:15
  sure
• 6:15
  that
• 6:15
  we're
• 6:15
  delivering
• 6:16
  a
• 6:16
  consistent,
• 6:17
  reliable
• 6:18
  store
• 6:18
  experience
• 6:18
  in
• 6:19
  every
• 6:19
  single
• 6:19
  one
• 6:19
  of
• 6:19
  our
• 6:20
  stores
• 6:20
  every
• 6:20
  single
• 6:20
  day.
• 6:20
  Got
• 6:21
  it.
• 6:21
  So
• 6:21
  if
• 6:21
  I
• 6:21
  put
• 6:21
  that
• 6:21
  in
• 6:22
  layman's
• 6:22
  terms,
• 6:22
  like
• 6:22
  so
• 6:23
  what
• 6:23
  you
• 6:23
  were
• 6:23
  doing
• 6:23
  before
• 6:23
  is
• 6:24
  you
• 6:24
  were
• 6:24
  probably
• 6:25
  sending
• 6:25
  out
• 6:25
  corporate
• 6:26
  communication
• 6:26
  to
• 6:26
  the
• 6:26
  stores
• 6:27
  based
• 6:27
  on
• 6:27
  what
• 6:27
  you
• 6:27
  think
• 6:28
  is
• 6:28
  going
• 6:28
  on
• 6:29
  and
• 6:30
  they
• 6:30
  potentially
• 6:30
  needed
• 6:31
  to
• 6:31
  take
• 6:31
  action
• 6:31
  or
• 6:31
  they
• 6:32
  don't,
• 6:32
  but
• 6:32
  you're
• 6:32
  not
• 6:32
  necessarily
• 6:33
  sure.
• 6:33
  But
• 6:33
  now
• 6:33
  the
• 6:34
  robot
• 6:34
  scanning
• 6:34
  give
• 6:35
  you
• 6:35
  a
• 6:35
  sense
• 6:35
  of
• 6:35
  where
• 6:36
  things
• 6:36
  need
• 6:36
  to
• 6:37
  have
• 6:37
  action
• 6:37
  taken
• 6:38
  and
• 6:38
  then
• 6:38
  you're
• 6:38
  coordinating
• 6:39
  that
• 6:39
  and
• 6:39
  sending
• 6:39
  that
• 6:40
  out
• 6:40
  with
• 6:40
  much
• 6:40
  more
• 6:40
  efficiency
• 6:41
  and
• 6:41
  Efficacy,
• 6:42
  is
• 6:42
  that
• 6:42
  right?
• 6:42
  Correct.
• 6:43
  We're
• 6:43
  utilizing
• 6:44
  our
• 6:44
  field
• 6:45
  support
• 6:45
  organization
• 6:46
  to
• 6:46
  really
• 6:46
  make
• 6:47
  sure
• 6:47
  that
• 6:47
  they're
• 6:47
  focusing
• 6:48
  on
• 6:48
  coaching,
• 6:48
  training,
• 6:49
  development
• 6:49
  opportunities
• 6:49
  for
• 6:50
  the
• 6:50
  store
• 6:50
  if
• 6:50
  they're
• 6:50
  not
• 6:51
  hitting
• 6:51
  the
• 6:51
  expectations
• 6:52
  on
• 6:52
  the
• 6:52
  plan.
• 6:53
  But
• 6:53
  that
• 6:53
  insight
• 6:54
  really
• 6:54
  helps
• 6:54
  us
• 6:55
  make
• 6:55
  sure
• 6:55
  that
• 6:55
  we
• 6:55
  are
• 6:55
  doing
• 6:56
  what
• 6:56
  we
• 6:56
  commit
• 6:56
  to
• 6:56
  doing
• 6:57
  and
• 6:57
  again,
• 6:58
  that
• 6:58
  we're
• 6:58
  delivering
• 6:58
  a
• 6:58
  great
• 6:59
  customer
• 6:59
  experience.
• 7:00
  And
• 7:00
  as
• 7:00
  a
• 7:00
  merchant,
• 7:01
  you
• 7:01
  probably
• 7:01
  love
• 7:01
  that.
• 7:01
  Right.
• 7:02
  Because
• 7:02
  you
• 7:02
  are
• 7:03
  assured
• 7:03
  that
• 7:03
  your
• 7:03
  planograms
• 7:04
  are
• 7:04
  set
• 7:04
  the
• 7:04
  way
• 7:05
  you
• 7:05
  and
• 7:05
  your
• 7:05
  team
• 7:05
  have
• 7:06
  designed
• 7:06
  them,
• 7:06
  which
• 7:07
  has
• 7:07
  always
• 7:07
  been
• 7:07
  the
• 7:07
  rub
• 7:07
  when
• 7:08
  you
• 7:08
  get
• 7:08
  down
• 7:08
  to
• 7:08
  store
• 7:08
  execution.
• 7:09
  Yes,
• 7:10
  hope
• 7:10
  is
• 7:10
  not
• 7:10
  a
• 7:10
  strategy,
• 7:11
  but
• 7:11
  knowing
• 7:12
  really
• 7:13
  helps
• 7:13
  us
• 7:13
  get
• 7:13
  better.
• 7:13
  Yeah,
• 7:14
  knowing's
• 7:14
  half
• 7:14
  the
• 7:14
  battle,
• 7:15
  I
• 7:15
  think,
• 7:15
  right,
• 7:15
  Tim?
• 7:16
  Isn't
• 7:16
  that
• 7:16
  the
• 7:16
  phrase?
• 7:17
  All
• 7:17
  right,
• 7:17
  so
• 7:17
  as
• 7:17
  you
• 7:18
  look
• 7:18
  forward
• 7:18
  to
• 7:18
  2026,
• 7:19
  I'm
• 7:19
  curious,
• 7:20
  what
• 7:20
  do
• 7:20
  you
• 7:20
  hope
• 7:20
  to
• 7:20
  accomplish
• 7:21
  this
• 7:21
  year
• 7:21
  particularly?
• 7:22
  Well,
• 7:22
  I
• 7:22
  think
• 7:23
  a
• 7:23
  few
• 7:23
  things.
• 7:23
  I
• 7:23
  mean,
• 7:23
  number
• 7:24
  one
• 7:24
  is
• 7:24
  I'm
• 7:24
  going
• 7:24
  to
• 7:24
  continue
• 7:25
  to
• 7:25
  build
• 7:25
  a
• 7:25
  high
• 7:25
  performing
• 7:26
  team
• 7:26
  that
• 7:26
  is
• 7:26
  really
• 7:27
  cutting
• 7:27
  edge
• 7:27
  in
• 7:27
  terms
• 7:28
  of
• 7:28
  their
• 7:28
  think.
• 7:29
  You
• 7:29
  know,
• 7:29
  schnooks
• 7:30
  gets
• 7:30
  a
• 7:30
  lot
• 7:30
  of
• 7:30
  credit
• 7:30
  for
• 7:31
  staying
• 7:31
  ahead
• 7:31
  of
• 7:31
  trends,
• 7:32
  being
• 7:33
  able
• 7:33
  to
• 7:33
  be
• 7:33
  quick
• 7:33
  and
• 7:34
  agile
• 7:34
  and
• 7:34
  so
• 7:34
  we're
• 7:34
  going
• 7:35
  to
• 7:35
  continue
• 7:35
  our
• 7:35
  momentum
• 7:36
  on
• 7:36
  that.
• 7:37
  Number
• 7:37
  two
• 7:37
  is
• 7:37
  we're
• 7:38
  really
• 7:38
  going
• 7:38
  to
• 7:38
  focus
• 7:38
  on
• 7:39
  elevating
• 7:39
  some
• 7:39
  health
• 7:40
  and
• 7:40
  wellness
• 7:40
  categories
• 7:41
  to
• 7:41
  make
• 7:41
  those
• 7:41
  easier
• 7:42
  to
• 7:42
  find
• 7:42
  in
• 7:42
  our
• 7:42
  stores.
• 7:43
  We
• 7:43
  have
• 7:43
  the
• 7:43
  offerings
• 7:44
  but
• 7:44
  oftentimes
• 7:45
  if
• 7:45
  you
• 7:45
  have
• 7:45
  a
• 7:45
  dietary
• 7:46
  restriction
• 7:46
  that
• 7:46
  you
• 7:47
  are
• 7:47
  shopping
• 7:47
  for,
• 7:48
  it
• 7:48
  can
• 7:48
  be
• 7:48
  very
• 7:48
  difficult
• 7:49
  to
• 7:49
  navigate.
• 7:50
  So
• 7:50
  we're
• 7:50
  going
• 7:50
  to
• 7:50
  identify
• 7:51
  five
• 7:51
  to
• 7:51
  10
• 7:51
  categories,
• 7:52
  really
• 7:52
  make
• 7:52
  it
• 7:53
  pop
• 7:53
  at
• 7:53
  shelf
• 7:53
  edge
• 7:54
  and
• 7:54
  then
• 7:54
  if
• 7:54
  that
• 7:54
  is
• 7:54
  successful,
• 7:55
  we'll
• 7:55
  scale.
• 7:56
  Number
• 7:56
  two
• 7:57
  is,
• 7:57
  you
• 7:57
  know,
• 7:57
  you
• 7:57
  talked
• 7:57
  about
• 7:57
  the
• 7:58
  GLP1
• 7:58
  trend.
• 7:59
  It's
• 7:59
  really
• 7:59
  figuring
• 7:59
  out
• 8:00
  how
• 8:00
  we
• 8:00
  reposition
• 8:01
  our
• 8:01
  set
• 8:01
  sizes,
• 8:02
  category
• 8:03
  adjacency
• 8:03
  and
• 8:03
  flow
• 8:04
  to
• 8:05
  better
• 8:05
  meet
• 8:05
  the
• 8:05
  customer
• 8:06
  where
• 8:06
  they're
• 8:07
  already
• 8:07
  getting
• 8:07
  very
• 8:07
  quickly
• 8:07
  with
• 8:08
  the
• 8:08
  adoption
• 8:08
  rate
• 8:08
  of
• 8:08
  GLP1.
• 8:09
  And
• 8:09
  how
• 8:09
  does
• 8:10
  digital
• 8:10
  factor
• 8:10
  into
• 8:10
  what
• 8:11
  you
• 8:11
  just
• 8:11
  said
• 8:11
  too,
• 8:11
  Tim?
• 8:12
  I
• 8:12
  think
• 8:12
  digital
• 8:12
  is
• 8:13
  a
• 8:13
  huge
• 8:13
  component
• 8:13
  because
• 8:14
  you
• 8:14
  know,
• 8:14
  we've
• 8:14
  got
• 8:15
  great
• 8:15
  customer
• 8:15
  data
• 8:16
  and
• 8:16
  so
• 8:16
  we
• 8:16
  can
• 8:16
  start
• 8:16
  to
• 8:17
  understand
• 8:17
  behaviorally
• 8:18
  who
• 8:18
  do
• 8:18
  we
• 8:18
  need
• 8:18
  to
• 8:18
  be
• 8:19
  targeting
• 8:19
  to
• 8:20
  make
• 8:20
  sure
• 8:20
  that
• 8:20
  they're
• 8:20
  aware
• 8:21
  that
• 8:21
  some
• 8:21
  of
• 8:21
  these
• 8:21
  things
• 8:21
  are
• 8:21
  either
• 8:22
  available
• 8:22
  or
• 8:23
  that
• 8:23
  we're
• 8:23
  promoting
• 8:23
  in
• 8:24
  our
• 8:24
  stores.
• 8:24
  So
• 8:24
  personalizing
• 8:25
  as
• 8:25
  best
• 8:25
  you
• 8:25
  can
• 8:25
  in
• 8:25
  store
• 8:26
  at
• 8:26
  shelf
• 8:26
  but
• 8:26
  then
• 8:27
  also
• 8:27
  back
• 8:27
  home
• 8:27
  on
• 8:28
  digital
• 8:28
  online
• 8:28
  via
• 8:29
  the
• 8:29
  app.
• 8:29
  Absolutely.
• 8:30
  Got
• 8:30
  it.
• 8:31
  All
• 8:31
  right,
• 8:31
  well
• 8:32
  thank
• 8:32
  you
• 8:32
  so
• 8:33
  much
• 8:33
  Tim
• 8:33
  for
• 8:33
  giving
• 8:34
  us
• 8:34
  your
• 8:34
  time.
• 8:34
  I
• 8:35
  know
• 8:35
  that
• 8:35
  it's
• 8:35
  a
• 8:35
  jam
• 8:36
  packed
• 8:36
  day
• 8:36
  full
• 8:36
  of
• 8:38
  meetings
• 8:38
  today.
• 8:39
  I
• 8:39
  want
• 8:39
  to
• 8:39
  give
• 8:39
  a
• 8:39
  big
• 8:40
  thank
• 8:40
  you
• 8:40
  to
• 8:40
  the
• 8:41
  Simbi
• 8:41
  team
• 8:41
  for
• 8:42
  hosting
• 8:42
  us
• 8:42
  here
• 8:43
  at
• 8:43
  fmi.
• 8:44
  We
• 8:44
  have
• 8:45
  several
• 8:45
  interviews
• 8:46
  to
• 8:46
  bring
• 8:46
  you
• 8:46
  with
• 8:46
  retailers
• 8:47
  and
• 8:47
  brands
• 8:48
  throughout
• 8:48
  the
• 8:49
  day,
• 8:49
  so
• 8:49
  stay
• 8:49
  tuned.
• 8:50
  And
• 8:50
  until
• 8:50
  next
• 8:51
  time,
• 8:51
  be
• 8:51
  careful
• 8:52
  out
• 8:52
  there.