Latest / DEWA Podcasts / DEWA reinforces global leadership in AI-driven services with over 7.4 million digital transactions in H1 2026

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DEWA reinforces global leadership in AI-driven services with over 7.4 million digital transactions in H1 2026 · DEWA Podcasts

• 0:00
  Dubai Electricity and Water Authority reinforced
• 0:02
  its global leadership in artificial intelligence
• 0:05
  -driven services in the first half of 2026. Customers
• 0:11
  completed more than 7 .4 million digital transactions,
• 0:15
  while digital adoption reached 99 .5 % by the
• 0:20
  end of June. The organization also strengthened
• 0:24
  its digital ecosystem through more than 115 integration
• 0:28
  projects. with 65 government and private sector
• 0:31
  organizations. This highlights strong service
• 0:34
  integration, digital readiness, and customer
• 0:37
  -focused transformation. The transaction breakdown
• 0:41
  is also important. By the end of June 2026, the
• 0:46
  website recorded more than 1 .2 million transactions,
• 0:50
  the smart application processed more than 2 .8
• 0:53
  million transactions, and partner -supported
• 0:56
  platforms handled more than 3 .4 million transactions.
• 1:01
  His Excellency Saeed Mohammed Al -Tayyar, M .D.,
• 1:05
  and CEO of Dubai Electricity and Water Authority,
• 1:09
  said, In line with the wise vision of His Highness
• 1:12
  Sheikh Mohammed bin Rashid Al Maktoum, Vice President
• 1:16
  and Prime Minister of the UAE and Ruler of Dubai,
• 1:21
  We are deploying modern technologies in accordance
• 1:23
  with the highest standards of governance, security,
• 1:26
  and privacy to enhance government efficiency
• 1:29
  through a more integrated, resilient, and human
• 1:32
  -centric digital infrastructure, thus elevating
• 1:36
  service quality. His Excellency Saeed Mohamed
• 1:40
  Al -Tayyar, MD and CEO of Dubai Electricity and
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  Water Authority, said, Dubai Electricity and
• 1:48
  Water Authority unique culture of readiness and
• 1:51
  proactivity strengthens its capacity to deal
• 1:54
  with change, address emerging challenges, and
• 1:57
  support the nation's future ambitions. These
• 2:00
  efforts were recognized when Dubai Electricity
• 2:03
  and Water Authority received the Hamdan flag
• 2:06
  in 2025 for excellence in delivering proactive,
• 2:11
  integrated, and customer -focused services that
• 2:15
  enhance quality of life and promote community
• 2:17
  well -being. The achievement reflects Dubai Electricity
• 2:22
  and Water Authority's success in advancing the
• 2:25
  objectives of the service's 360 policy and reinforces
• 2:30
  its contribution to Dubai's vision of becoming
• 2:32
  a global benchmark for efficient, reliable, and
• 2:36
  future -ready digital government. These results
• 2:41
  show that Dubai Electricity and Water Authority
• 2:43
  is setting a high standard for proactive, integrated,
• 2:47
  and future -ready digital government services.