Latest / The Chief Customer Officer Podcast
EP008: Cut Your Own Prices Before Someone Else Does
No guest this week — just Jay and Jeff getting into the weeds on what they're actually building with AI right now. From Block's layoffs (and why AI is mostly "air cover" for over-hiring) to MCPs, deal staging from call transcripts, and creating hundreds of renewal records in a single afternoon — this one is all about practitioners doing the work, not just talking about it.
KEY TAKEAWAYS
AI layoffs are mostly "air cover": The Block cuts are less about AI replacing workers and more about correcting COVID-era over-hiring. Companies are using AI as PR cover for reductions that should have…
The skinny
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