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Fear-Free Visits with CheckOut Veterinary · Ask The Experts

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  Speaker 1: Out the clinic here and there, but we haven't really
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  Speaker 1: broken down some of the great features of the clinic
• 0:05
  Speaker 1: and depth, and I'm gonna ask you a little bit
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  Speaker 1: about that this morning. About Checkout Veterinary. By the way,
• 0:09
  Speaker 1: you can learn more online the website checkout vet dot com.
• 0:13
  Speaker 1: That's checkout vet dot com. It's a great data start
• 0:16
  Speaker 1: that relationship. You can, of course schedule an appointment to
• 0:18
  Speaker 1: rite online at checkout vet dot com. Also a great data.
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  Speaker 1: Stop on and say hello. They're right at twenty seven
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  Speaker 1: to ten Prairie Lags Drive in Sun Prairie Dolphin number
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  Speaker 1: six oh eight three one eight sixty seven hundred. That's
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  Speaker 1: six oh eight three one eight sixty seven hundred and
• 0:31
  Speaker 1: doctor Greer. Checkout Veterinary is It's an amazing concept. It's
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  Speaker 1: one of those ever so often things come along and
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  Speaker 1: you go, why hasn't everybody done it this way all along?
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  Speaker 1: I think both people and pets feel that way. Let's
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  Speaker 1: I want to talk about some of your certifications other
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  Speaker 1: things in just a moment, but first and foremost, let's
• 0:50
  Speaker 1: just talk about the clinic itself and what was the
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  Speaker 1: inspiration for this? Are there other clinics like this and
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  Speaker 1: you know what's what's kind of the background there.
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  Speaker 2: Well, when we built the clinic in Lamira sixteen years ago.
• 1:02
  Speaker 2: So in two thousand and eight, we built in one
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  Speaker 2: what was originally going to be one garage bay and
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  Speaker 2: turned into three at that practice, and it attaches our
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  Speaker 2: main practice, which is a ten examin in practice with
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  Speaker 2: seven doctors, to the staff building where the lunch room
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  Speaker 2: and the doctor's offices are. And I wanted to have
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  Speaker 2: a place for clients to pull into so that on
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  Speaker 2: bad weather days, if they had a euthanasia, an injured
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  Speaker 2: pad post op patient, any of those things, we didn't
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  Speaker 2: have to go outside because I mean, I grew up
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  Speaker 2: in Nebraska, but it's not exactly like I'm not used
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  Speaker 2: to Midwest weather. But it was kind of a difficult
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  Speaker 2: thing to manage patients in and out of the hospital
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  Speaker 2: when they're not feeling well, when they're sick, they're injured,
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  Speaker 2: their postop, all those things. So we built a garage.
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  Speaker 2: Originally it was going to be one stall, and then
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  Speaker 2: during construction I called my architect and I said, one
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  Speaker 2: garage stall's not enough. I need three. And he said, okay,
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  Speaker 2: but don't screw up my rough line. So we just
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  Speaker 2: pushed the other building over and made a three style garage,
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  Speaker 2: one of which we use for exams, one we use
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  Speaker 2: for some storage, and the other one is free for
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  Speaker 2: clients to pull in and out of for exactly the
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  Speaker 2: things that we perceived. And when I first did it,
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  Speaker 2: one of my clients, whose wife is a dog breeder, said,
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  Speaker 2: and he's a b diatrist, he said, this was the
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  Speaker 2: dumbest thing I thought I'd ever seen until I needed
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  Speaker 2: to use it. And he had a very sick dog
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  Speaker 2: one night that came in on emergency after hours and
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  Speaker 2: he's like, this is brilliant. Yeah, like it really changed
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  Speaker 2: his mind.
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  Speaker 1: And check out the Sun Prairie Clinic for Bays right
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  Speaker 1: four drive in Bays at the clinic and it's a
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  Speaker 1: really really fantastic layout and a really cool design as well.
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  Speaker 1: If you haven't a chance to check out again, they're
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  Speaker 1: really easy to get to right off the Interstate, right
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  Speaker 1: on the highway on Prairie Lakes Drive and Sun Prairie.
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  Speaker 1: You can learn more online checkout vet dot com. That's
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  Speaker 1: checkout vet dot com and you are all the vet
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  Speaker 1: vets at checkout vet are fear free certified and for
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  Speaker 1: folks that don't know what is that, And I've got
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  Speaker 1: to guess at that certification works perfectly with what you're
• 3:03
  Speaker 1: doing at checkout vet already it does.
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  Speaker 2: And actually all of them are not fear fry certified
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  Speaker 2: I am, but we are all of the mindset that
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  Speaker 2: fear free is the way we should deliver veterinary services.
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  Speaker 2: It's a relatively new program that was developed by another Marty,
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  Speaker 2: Marty Becker. He took some of Sophia Yun's information that
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  Speaker 2: she had developed prior of the time that she passed
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  Speaker 2: away and really expanded it into a program that we
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  Speaker 2: train staff on how to handle pets so that they
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  Speaker 2: have low stress and as fear free as possible. Now,
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  Speaker 2: I personally would rather see different terms applied to it,
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  Speaker 2: because anytime you start a term with a negative like
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  Speaker 2: stress or fear, I always worry that that sort of
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  Speaker 2: implies a negative connotation that people are like, oh, should
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  Speaker 2: my pet be afraid? Should I be afraid? What does
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  Speaker 2: that mean? So I try and to kind of emphasize
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  Speaker 2: the more positive, which is collaborative or cooperative veterinary care,
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  Speaker 2: positive reinforcement, those kinds of things. But it all applies
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  Speaker 2: to the same thing. We want your pet to come
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  Speaker 2: in and be as comfortable in their surrounding as they
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  Speaker 2: possibly can be, so that may mean feeding them lots
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  Speaker 2: of treats because that makes them happy. So for the
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  Speaker 2: cat's chicken baby food and the little churros, you know,
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  Speaker 2: those kinds of things. Kittens especially are easy to convince
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  Speaker 2: that they should eat chicken baby food. They'll stick their
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  Speaker 2: head in the whole, you know, in the jar and
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  Speaker 2: try and eat the whole thing. For dogs, we have
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  Speaker 2: a whole a variety of treats. We have ginger snaps
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  Speaker 2: because ginger settles their stomach. We have peanut butter. We
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  Speaker 2: have cheese squeeze cheese. We have anchovy paste, we have
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  Speaker 2: marshmallow cream. We have all kinds of stuff, just depending
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  Speaker 2: on what your pet's preference is or if you have allergies.
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  Speaker 2: You know, if you have a peanut allergy, then we're
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  Speaker 2: not going to get the peanut butter. I had an
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  Speaker 2: employee who was allergic to peanuts, so that didn't happen.
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  Speaker 2: So there's lots of things we can do, and of
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  Speaker 2: course you can bring your own treats if you feel
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  Speaker 2: like your pet is either on a restricted diet or
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  Speaker 2: extremely fussy about their treats. But I mean we buy
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  Speaker 2: good stuff, you know, like peanut butter and cheese. That's
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  Speaker 2: not bad. So we try to make it as positive
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  Speaker 2: we can. And those treats do two things. One is
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  Speaker 2: it helps us to keep the pets relaxed. And too
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  Speaker 2: is as soon as they shut down, if they shut
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  Speaker 2: down to the point that they're no longer eating anymore,
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  Speaker 2: that kind of alerts us to the fact that we
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  Speaker 2: need to go slow. We need to take it easy
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  Speaker 2: on them. We need to be really gentle with even
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  Speaker 2: more gentle with how we handle them. Now, there are
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  Speaker 2: some dogs that, you know, anything you do to them,
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  Speaker 2: they're absolutely fine with. They're labradors. They're going to storm
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  Speaker 2: through the door and grab cookies and they're not even
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  Speaker 2: going to notice you've done a blood sample. And then
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  Speaker 2: we have other dogs that put on the brakes as
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  Speaker 2: soon as you get close. Sure, So the garages are
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  Speaker 2: really meant to help them to be less stressed because
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  Speaker 2: they're not ever going into a waiting room, a lobby,
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  Speaker 2: other pets aren't interacting with them. They go straight from
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  Speaker 2: your vehicle into the exam room or stay in your
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  Speaker 2: vehicle at your preference and then their care is provided
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  Speaker 2: there with little interaction with other dogs, cats, humans. It's
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  Speaker 2: really quiet, it's really limited. It smells good, you know,
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  Speaker 2: it doesn't have a veterinary clinic smell because we hose
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  Speaker 2: down everything. So it's a whole different experience.
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  Speaker 1: Talking this morning with doctor Marty Greer of check Out
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  Speaker 1: Veterinary online check out vet dot that's checkout vet dot com.
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  Speaker 1: Great day to start that relationship and start that conversation.
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  Speaker 1: And of course you can schedule appointment right online at
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  Speaker 1: checkout vet dot com or pick up phone get a
• 6:09
  Speaker 1: call six so eight to three one eight sixty seven hundred.
• 6:11
  Speaker 1: That's three one eight sixty seven hundred. Do not forget
• 6:14
  Speaker 1: that first visit to check out vet. That exam that
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  Speaker 1: is free for you, so I can learn more again
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  Speaker 1: online checkout vet dot com. That's checkout vet dot com. Again,
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  Speaker 1: as we talk with doctor Greer, you had mentioned working
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  Speaker 1: with and look at the Leamira clinic, working with your
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  Speaker 1: architect and obviously it worked quite a bit with your
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  Speaker 1: architect on your Son Prairie clinic. Does that help too
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  Speaker 1: as we talk about you know some of these goals,
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  Speaker 1: that calm environment and that very conducive environment to to
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  Speaker 1: keeping the pets relaxed. That was probably a big part
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  Speaker 1: of your conversation as well, working with the architect to
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  Speaker 1: design checkout veterinary to meet that right.
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  Speaker 2: Right, I mean, fear Free has not really dictated how
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  Speaker 2: floor plans should be designed for veterinary clinics, but honestly,
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  Speaker 2: this is absolutely the best that it could possibly be.
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  Speaker 2: Our pictures are in some of the publications that architects
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  Speaker 2: share with one another and with other veterinarians for how
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  Speaker 2: to develop fear Free. We've elected to paint the walls
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  Speaker 2: and the floors and all those things different colors, colors
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  Speaker 2: that are soothing, you know, those spa colors. So we've
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  Speaker 2: done a lot to try and make this as positive
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  Speaker 2: as possible. But that vehicle, I mean especially dogs love
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  Speaker 2: to be in the car. I mean most of them.
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  Speaker 2: There's a few that don't like the car rights, but
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  Speaker 2: most of them love to be in the car. If
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  Speaker 2: you get out of the vehicle and they're not in
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  Speaker 2: a crate or a seat belt, they're going to run
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  Speaker 2: over and sit right behind the driver's seat. It's pretty funny,
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  Speaker 2: you know. You go through parking lots at the grocery store,
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  Speaker 2: at the department stores, and you see the dog. It's
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  Speaker 2: always behind the driver's seat, in the driver's seat, behind
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  Speaker 2: the wheel, and somehow they know that that's the position
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  Speaker 2: of control. So I want to be there, so they
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  Speaker 2: hop right into that seat. But they love to be
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  Speaker 2: in the vehicle, and so this gives them a safe
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  Speaker 2: place to be. If you have an suv, it can
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  Speaker 2: be in the back. If it's a truck or your car,
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  Speaker 2: it can be in the back seat.
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  Speaker 1: We want them comfortable, you know. I think about obviously
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  Speaker 1: the great benefits for pets, and I think for pet
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  Speaker 1: parents and owners, what a great benefit is What about
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  Speaker 1: for doctors and the staff at checkout veterinary having this setup,
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  Speaker 1: I've got to assume that it's really not only is
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  Speaker 1: it much more joyous for you guys, but also probably
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  Speaker 1: a lot easier to get your job done with.
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  Speaker 2: Yeah. Yeah, because we don't have to overcome some of
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  Speaker 2: the hurdles that other clinics have to deal with. So
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  Speaker 2: by design, we are not designed to have surgery, we're
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  Speaker 2: not designed to have X ray, So we eliminated those
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  Speaker 2: to just keep us down to a streamlined wellness type
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  Speaker 2: of facility. Because you can't do those things in a vehicle,
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  Speaker 2: so we deliberately designed it to do that. But yes,
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  Speaker 2: it makes our jobs easier because the pets are more relaxed,
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  Speaker 2: they're happier, they're easier to work with. Clients love it
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  Speaker 2: because when they come in, their pets just seem a
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  Speaker 2: lot more relaxed. And additionally, if you have a pet
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  Speaker 2: that needs to be on anti anxiety medication, there's no
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  Speaker 2: reason that you can't have that. We're more than happy
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  Speaker 2: to prescribe that. We're more than happy to work with
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  Speaker 2: you and make sure that your pet has the best
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  Speaker 2: mental state that they can. There's some pets that, like
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  Speaker 2: I said, those Labradors and Golden Retrievers, they run through
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  Speaker 2: the door. There's nothing you can do to them that
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  Speaker 2: will deter them from loving to be at the vet clinic.
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  Speaker 2: But we have others that inherently if they had a
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  Speaker 2: bad experience at any point, remember that even if we're
• 9:24
  Speaker 2: not the clinic that had happened at. So it's really
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  Speaker 2: important to us that we make everything as positive as
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  Speaker 2: we can. We try to make things low key, easy going.
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  Speaker 2: I have staff that's just amazing with handling the pets
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  Speaker 2: so that they have the best experience, and my doctors
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  Speaker 2: are very aware. I just hired a new doctor. I'm
• 9:42
  Speaker 2: so excited. Actually, in the last four weeks, I've hired
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  Speaker 2: four doctors, one for each of our four practices. Wow.
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  Speaker 2: So yeah, this is like whoo, this is like it
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  Speaker 2: doesn't happen that way. But the one I hired for
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  Speaker 2: check Out is an older veterinarian who used to do
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  Speaker 2: dairy so he's kind of in spirit with my husband
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  Speaker 2: and he's very big into behavior, as is doctor Johnson
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  Speaker 2: at our check In Veterinary clinic. So we have doctors
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  Speaker 2: that are very in tune with that that really want
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  Speaker 2: to make this happen. So you're going to see that
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  Speaker 2: difference between us and the person who just says, well,
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  Speaker 2: too bad, You're going to have to lay here and
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  Speaker 2: we're going to trim your nails and were gona draw
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  Speaker 2: your blood and just deal with it. We try to
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  Speaker 2: make it a much more positive experience in that.
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  Speaker 1: Talking this morning with doctor Marty Greer, of course doctor
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  Speaker 1: Greer comes, so it's from Checkout Veterinary. She mentioned check
• 10:27
  Speaker 1: In Vet as well. Of course, Checkout Veterinary open on weekends,
• 10:30
  Speaker 1: open during the week as well, and check In Vet
• 10:33
  Speaker 1: is open Monday through Friday, which means the doctors at
• 10:35
  Speaker 1: Checkout and check in Veterinary have you covered all week long.
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  Speaker 1: You can learn more online checkout vets dot com. That's
• 10:41
  Speaker 1: check out vet dot com. Continue your conversation with doctor Greer.
• 10:44
  Speaker 1: We will do that next as ask the Experts with
• 10:47
  Speaker 1: Checkout Veterinary continues right here on thirteen ten dou wuib
• 10:50
  Speaker 1: i Hey fifty five thirteen ten wiba and ask the experts.
• 10:55
  Speaker 1: Hanging out with doctor Marty Greer of Checkout Veterinary. Always
• 10:58
  Speaker 1: a great conversation with doctor Greer. Learned some great stuff
• 11:01
  Speaker 1: and of course there is a passion for what the
• 11:04
  Speaker 1: doctors at Checkout Veterinary do. It's a fantastic design, a
• 11:08
  Speaker 1: really really cool concept. You haven't seen that Checkout Veterinary.
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  Speaker 1: Stop on end. They'd love to see you do a
• 11:13
  Speaker 1: little tour at twenty seven ten Prairie Lakes Drive and
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  Speaker 1: Sun Prairie. You can also learn more of the newly
• 11:17
  Speaker 1: redesigned website checkout vet dot com. That's checkout vet dot com.
• 11:22
  Speaker 1: It's got a lot of really important information about how
• 11:25
  Speaker 1: schedule appointments, about the clinic. You can really really get in.
• 11:28
  Speaker 1: It's a fun website to visit checkout vet dot com.
• 11:32
  Speaker 1: That's checkout vet dot com. And speaking of fun for visits,
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  Speaker 1: I know that if folks have an unpleasant experience with
• 11:39
  Speaker 1: their pet, they tend not to go as often. And
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  Speaker 1: I don't know if it's been researched or if a
• 11:46
  Speaker 1: UW researchers has contacted you yet to see about free
• 11:49
  Speaker 1: because that seems like something that's probably been studied. And
• 11:52
  Speaker 1: having the setup like you have, there's got to be
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  Speaker 1: pretty good results for getting pets in for routine checkups
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  Speaker 1: and everything, as well as wellness exams.
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  Speaker 2: Oh yeah, and it does make it a lot easier.
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  Speaker 2: And people, I think if they're a little bit nervous,
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  Speaker 2: their pet picks up on that. And I don't think
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  Speaker 2: we give our pets enough credit for what they perceive.
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  Speaker 2: So if you seem a little nervous, your pet's going
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  Speaker 2: to feed on that, and then it just becomes suspicious
• 12:15
  Speaker 2: cycle that they get nervous and then you try to
• 12:17
  Speaker 2: calm them, and in the reality when you're trying to say, oh,
• 12:19
  Speaker 2: it's okay, it's okay, you're actually reinforcing that behavior and
• 12:22
  Speaker 2: so it becomes this cycle. So if we can keep
• 12:25
  Speaker 2: that from happening. It can make it much better. There's
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  Speaker 2: definitely been studies done on anxiety, vaccine, hesitancy, lots of
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  Speaker 2: different things. Last weekend, when I worked at the Sun
• 12:35
  Speaker 2: Prairie office, I worked at checkout because I.
• 12:38
  Speaker 1: Do actually work there see patients. I do.
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  Speaker 2: I do. I had a cat that came in that
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  Speaker 2: was twenty years old with a twenty three year old owner.
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  Speaker 2: Because I looked at the young lady who had the
• 12:50
  Speaker 2: cat and I said, so, how long have you had
• 12:52
  Speaker 2: this cat? And she said since I was three? Wow.
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  Speaker 2: So yeah, but this cat had not been to the
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  Speaker 2: veterinary clinic between the time she was spadings of age
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  Speaker 2: and this visit. So that's way too long. Two decades
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  Speaker 2: between visits is too long. You need regular veterinary care.
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  Speaker 2: And you're absolutely right. We have become nervous about it.
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  Speaker 2: Especially the cats don't like coming in, So people tend
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  Speaker 2: to avoid those things because they don't like them, and
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  Speaker 2: maybe they don't think their cat needs to come in
• 13:19
  Speaker 2: because it seems okay. Well. Cats need wellness visits, sandy,
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  Speaker 2: blood work when they get older, they need to have
• 13:24
  Speaker 2: vaccine boosters, they need all those things done. So it's
• 13:27
  Speaker 2: really important that we're keeping up with their care. So
• 13:30
  Speaker 2: please go to the Feline Practitioners website. They have information
• 13:33
  Speaker 2: on how to pet into a carrier to make the
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  Speaker 2: trip easier, the treats you can use. Like I said,
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  Speaker 2: there's anti anxiety means that we can give both to
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  Speaker 2: dogs and cats and it makes a world of difference
• 13:43
  Speaker 2: for their experience. We want them to come in and
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  Speaker 2: love being there. I want them to think they just
• 13:49
  Speaker 2: came to a drive through restaurant and not that they
• 13:52
  Speaker 2: came to a veterinary clinic. So we try to kind
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  Speaker 2: of get ahead of that. So yes, this is the
• 13:56
  Speaker 2: doggy drive through.
• 13:57
  Speaker 1: That's great illustration. One thing two of you when you
• 14:01
  Speaker 1: mentioned cat owners, I don't know if we've talked about
• 14:03
  Speaker 1: it on the air. I know you and I have
• 14:04
  Speaker 1: talked about it off the show. Is oftentimes much like
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  Speaker 1: that the woman that brought her twenty three or twenty
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  Speaker 1: year old cat. And you tend to see kittens when
• 14:15
  Speaker 1: they're born and then when they're much older, but people
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  Speaker 1: tend to in those mid years and they forget. They
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  Speaker 1: forget and.
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  Speaker 2: Cats because the cat doesn't go outside and the cats
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  Speaker 2: seems fine, so it must be okay. Because they're not sick.
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  Speaker 2: But really we can catch a lot of diseases, especially
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  Speaker 2: as cats breach that twelve year plus age category. We
• 14:35
  Speaker 2: see a lot of thyroid disease, hyperthyroidism, We see kidney disease,
• 14:39
  Speaker 2: we can see diabetes, we can see cancer, we can
• 14:42
  Speaker 2: see all those things. And with anything, it's early detection,
• 14:45
  Speaker 2: and the earlier we detect and treat something, the better
• 14:47
  Speaker 2: off the outcome. So we don't want you waiting until
• 14:50
  Speaker 2: pet has a problem. Dental disease a big deal in
• 14:53
  Speaker 2: cats and indgs because we're not doing the adequate dental
• 14:56
  Speaker 2: care that we should be. We're not brushing their teeth,
• 14:58
  Speaker 2: we're not flossing. Yes, you can foster castine. So if
• 15:03
  Speaker 2: we're not doing those kinds of preventive care and we're
• 15:06
  Speaker 2: not getting in the treats they need, they may not
• 15:07
  Speaker 2: be on the correct diet. And these are all things
• 15:09
  Speaker 2: that your veterinary professionals can help you with. It may
• 15:11
  Speaker 2: be your veterinarian, it may be your veterinary technician, and
• 15:15
  Speaker 2: those are all really great resources for you. So please
• 15:18
  Speaker 2: come in, don't hesitate, And like you said, we have
• 15:21
  Speaker 2: our first visit free. You're welcome to come without a pet,
• 15:23
  Speaker 2: if you just want to come in and see the place,
• 15:25
  Speaker 2: if you want to bring your pet, and all you
• 15:27
  Speaker 2: want to do is just drive into the bay, look around,
• 15:29
  Speaker 2: kind of get the feel for it, and have the
• 15:31
  Speaker 2: doctor meet your pet, and then you leave and we
• 15:33
  Speaker 2: don't do anything else. I'm perfectly fine with that because
• 15:36
  Speaker 2: that's your experience of seeing does this work for my pet?
• 15:40
  Speaker 2: Does this work for me? And because we're around the
• 15:43
  Speaker 2: corner from Costco and cross our movements, we're in a
• 15:45
  Speaker 2: really convenient location that people are out running errands. Anyway, Hey,
• 15:49
  Speaker 2: just come on over and see this.
• 15:51
  Speaker 1: Great data To get in learn more online, checkout vet
• 15:54
  Speaker 1: dot com. That's check out vet dot com right at
• 15:56
  Speaker 1: Prairielaks Drive in Sun Prairie. Doctor Greer, it's always great
• 15:58
  Speaker 1: seeing you have a fantastic Hey. Vicky mcketta is in
• 16:01
  Speaker 1: next here on thirteen ten w Ibi m HM