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A Step By Step System For Engineering Anxiety Out Of Stress · The Caribbean Workplace Wellness Channel

• 0:00
  Intro: This podcast is brought to you by the Institute for Mental Health and Wellbeing.
• 0:04
  Intro: Building mentally healthy, high-performing workplaces.
• 0:08
  Intro: Mental health matters.
• 0:12
  Adrian: Welcome to the deep dive.
• 0:13
  Adrian: Today, um, we are taking an excerpt from stress consultant Chess Moulton, and we are pretty much turning everything you know about anxiety completely on its head.
• 0:24
  Adrian: Yeah, we really are.
• 0:25
  Adrian: So, our mission for this deep dive is to look at a surprisingly structured, almost uh, almost mechanical approach to dismantling the anxiety in your life.
• 0:37
  Adrian: And we're grounding our conversation today in an excerpt from chapter seven of Moulton's book.
• 0:42
  Sarah: Right.
• 0:43
  Adrian: He is the founder and managing director of the Institute for Mental Health and Wellbeing.
• 0:47
  Adrian: And, you know, he's bringing a perspective that is just purely clinical and managed.
• 0:53
  Sarah: It's fascinating.
• 0:54
  Adrian: It is.
• 0:54
  Adrian: We're gonna look at how to actively engineer stress out of your life rather than just, I mean, just sort of suffering through it.
• 1:00
  Sarah: Which is a complete paradigm shift, honestly, because we usually treat stress like um like a sudden weather event.
• 1:06
  Adrian: Oh, like a storm.
• 1:07
  Sarah: Exactly.
• 1:07
  Sarah: It's this heavy fog that rolls in, or a thunderstorm that just sort of happens to you without any warning.
• 1:11
  Sarah: You feel like you're under a cloud.
• 1:12
  Adrian: Right.
• 1:13
  Sarah: And because it feels atmospheric, our typical solutions are, you know, atmospheric too.
• 1:18
  Adrian: Yeah, like just breathe.
• 1:20
  Sarah: Yeah.
• 1:20
  Sarah: We try to just take deep breaths, uh, practice some mindfulness, and basically just wait for the storm to pass.
• 1:27
  Sarah: Yeah.
• 1:27
  Sarah: And Moulton's approach is the absolute antithesis of that.
• 1:31
  Adrian: It really is.
• 1:32
  Adrian: I mean, think about how an engineer handles a failing bridge.
• 1:35
  Adrian: They don't just sit there and, you know, breathe through the structural collapse.
• 1:39
  Sarah: Right.
• 1:39
  Sarah: They don't do some yoga while the bridge falls down.
• 1:41
  Adrian: No.
• 1:41
  Adrian: They pull out a blueprint, they isolate the failing load-bearing wall, and they measure the stress fractures.
• 1:47
  Adrian: It is a highly structured, very mechanical process.
• 1:50
  Adrian: So, okay, let's unpack this.
• 1:52
  Adrian: We aren't looking at generic relaxation tips today for you.
• 1:54
  Adrian: Definitely not.
• 1:55
  Adrian: We are looking at how to actively fight back against what Moltz calls end stressors, which stands for negative stressors.
• 2:02
  Adrian: And he actually compares preparing for one of these end stressors to uh to preparing for a fishing trip.
• 2:08
  Sarah: I love that analogy.
• 2:09
  Sarah: That analogy is just brilliant because it immediately shifts you, the listener, from being this, you know, passive victim of your circumstances to an active participant.
• 2:18
  Sarah: Yeah.
• 2:18
  Sarah: You don't just show up at a lake empty-handed, close your eyes, and like hope a trout just jumps into your lap.
• 2:23
  Sarah: That would be nice, but no.
• 2:24
  Sarah: Right.
• 2:25
  Sarah: You need the right gear, you need to know exactly what species you're trying to catch, and you need a strategy that's tailored to that specific environment.
• 2:33
  Sarah: So before you can even attempt to fight the stressor, Moulton argues that you really have to define exactly what it is.
• 2:39
  Sarah: You have to lay out its parameters.
• 2:41
  Adrian: Which brings us to the very first step in his plan, which is naming the beast.
• 2:45
  Sarah: Yes.
• 2:46
  Adrian: But let's um let's ground this in reality a bit because the whole concept of an end stressor can feel kind of abstract.
• 2:54
  Adrian: So let's use a hypothetical scenario that I think you know most people listening can totally relate to.
• 2:59
  Sarah: Okay, let's hear it.
• 3:00
  Adrian: Imagine it's Friday afternoon, and your boss suddenly drops this massive restructuring project right on your desk.
• 3:08
  Sarah: Oh, the worst.
• 3:10
  Adrian: The absolute worst.
• 3:11
  Adrian: You have to present a new departmental budget to the executive board by Monday morning.
• 3:15
  Adrian: And if you mess it up, people might literally lose their jobs.
• 3:19
  Sarah: Okay, yeah.
• 3:20
  Sarah: That is a massive end stressor.
• 3:22
  Adrian: Right.
• 3:22
  Adrian: So how does Moulton suggest we actually go about naming that specific beast?
• 3:27
  Sarah: Well, he insists on exhaustive, almost painful detail.
• 3:31
  Adrian: Real.
• 3:31
  Sarah: Yeah.
• 3:32
  Sarah: You are not allowed to just sit there and say, I'm stressed about work, or even um, I'm stressed about the Monday presentation.
• 3:38
  Adrian: That's not enough.
• 3:39
  Sarah: Not even close.
• 3:40
  Sarah: You have to define exactly what the end stressor is, why it exists, and what the specific threat actually is.
• 3:46
  Adrian: Okay, so for that Friday scenario.
• 3:48
  Sarah: For your scenario, the defined end stressor might be something like I lack the financial data for the Q3 projections.
• 3:54
  Sarah: I have literally never used this specific presentation software before, and my department's funding is directly tied to the clarity of my slides.
• 4:03
  Adrian: Wow.
• 4:04
  Adrian: Okay.
• 4:04
  Adrian: That is very specific.
• 4:05
  Sarah: It has to be.
• 4:06
  Sarah: The goal is to make this potential problem easily identifiable so that it can be explicitly differentiated from just, you know, general workplace anxiety.
• 4:15
  Adrian: It's the difference between fighting a monster in the dark versus turning on the light.
• 4:19
  Sarah: Oh, that's a great way to put it.
• 4:20
  Adrian: Right.
• 4:21
  Adrian: Because when the lights are off, the monster could be anything.
• 4:24
  Adrian: The fear just kind of fills the whole room.
• 4:25
  Adrian: Yeah.
• 4:25
  Adrian: But when you finally flip the switch, you see exactly how tall it is, where it's standing, what its teeth look like.
• 4:30
  Sarah: Exactly.
• 4:31
  Adrian: But I do have a uh a theoretical question about this part.
• 4:34
  Adrian: Sure.
• 4:34
  Adrian: Because by defining it so meticulously, aren't we just forcing ourselves to stare directly at the very thing that is making our heart race in the first place?
• 4:44
  Adrian: Yeah.
• 4:44
  Adrian: I mean, doesn't focusing on it so intensely risk magnifying the panic for you?
• 4:50
  Sarah: You know, that is a very common fear.
• 4:53
  Sarah: But the psychological mechanism at play here actually does the exact opposite.
• 4:57
  Adrian: Really?
• 4:57
  Adrian: How so?
• 4:58
  Sarah: Well, by forcing yourself to describe it in clinical detail, you are actively removing the ambiguity.
• 5:04
  Sarah: And ambiguity is what fuels the brain's panic response.
• 5:07
  Adrian: Oh, okay.
• 5:08
  Sarah: Think about the amygdala, right?
• 5:09
  Sarah: The fear center of your brain.
• 5:11
  Sarah: It just thrives on the unknown.
• 5:12
  Sarah: It loves to panic about what might happen.
• 5:14
  Adrian: Right.
• 5:14
  Adrian: The what-ifs.
• 5:15
  Sarah: Exactly.
• 5:16
  Sarah: So by shifting into this highly descriptive analytical mode, you are basically forcing your prefrontal cortex, the logical part of your brain, to take the wheel.
• 5:26
  Adrian: So you're distracting the fear center with logic.
• 5:28
  Sarah: Sort of, yeah.
• 5:29
  Sarah: You aren't staring at the problem just to suffer through it.
• 5:32
  Sarah: You are staring at it to categorize it.
• 5:35
  Sarah: You are building this like archive of your own stressors so you can turn a completely unpredictable threat into a known entity.
• 5:42
  Adrian: That makes a lot of sense.
• 5:44
  Adrian: So once we've eliminated this monster and categorized it, there's another hurdle.
• 5:48
  Adrian: And this part of the text really jumped out at me, actually, because it's just a massive dose of tough love.
• 5:55
  Sarah: It really is.
• 5:56
  Sarah: Moulton does not hold back.
• 5:57
  Adrian: He doesn't.
• 5:58
  Adrian: He demands that you basically confront your own history with this specific type of stressor.
• 6:04
  Adrian: He asks something like, How would you have dealt with this before?
• 6:07
  Adrian: Yes.
• 6:07
  Adrian: And you have to be brutally honest with yourself.
• 6:09
  Adrian: He drops this fantastic quote in the book.
• 6:11
  Adrian: He says, if you always do what you've always done, you'll always get what you've always got.
• 6:16
  Sarah: That accountability and that statement is just undeniable.
• 6:19
  Sarah: You literally cannot build a new mechanical strategy on top of old reactive habits.
• 6:25
  Sarah: It just won't work.
• 6:26
  Sarah: Let's go back to your Friday afternoon presentation scenario.
• 6:29
  Sarah: What is the default reaction for most people in that exact situation?
• 6:33
  Adrian: Oh man.
• 6:34
  Adrian: Um panic, probably followed immediately by procrastination.
• 6:39
  Adrian: Right.
• 6:40
  Adrian: Like you might just stare at a blank computer screen for three hours, maybe order some takeout, complain to a coworker on Slack, and then stay up until 4 a.m.
• 6:48
  Adrian: on Sunday night.
• 6:49
  Sarah: Fueled by pure adrenaline.
• 6:51
  Adrian: Fueled by pure adrenaline and panic, yeah.
• 6:53
  Adrian: And then you produce a presentation that is just barely good enough.
• 6:57
  Adrian: And then you spend all of Monday feeling physically ill.
• 7:00
  Sarah: Exactly.
• 7:01
  Sarah: And we do it because it's a habit loop.
• 7:02
  Adrian: A habit loop, yeah.
• 7:03
  Sarah: We get stressed, we react the exact same way we did last time, we get the same terrible physical result like feeling sick on Monday, and then we sit around and wonder why we are so burnt out all the time.
• 7:14
  Adrian: Right.
• 7:14
  Adrian: It's like we expect a different result from the exact same process.
• 7:17
  Sarah: And breaking that habit loop is mandatory for this to work.
• 7:21
  Sarah: By forcing us to look at our past failures, Moulton is essentially clearing the slate.
• 7:26
  Sarah: He's making you verbally acknowledge that the adrenaline-fueled last-minute panic method is fundamentally broken.
• 7:33
  Adrian: You have to admit defeat on the old method.
• 7:35
  Sarah: Yes.
• 7:36
  Sarah: Because until you admit that the old way is a total failure, you won't have the necessary psychological buy-in to actually implement a nightly structured mechanical strategy.
• 7:47
  Adrian: Which perfectly sets this up for the actual building phase of this.
• 7:50
  Sarah: It does.
• 7:50
  Adrian: So we've named the restructuring presentation as our end stressor.
• 7:54
  Adrian: We've admitted our past habit of procrastinating until Sunday night just doesn't work.
• 7:58
  Adrian: Right.
• 7:59
  Adrian: So we need a new framework.
• 8:00
  Adrian: And to find that framework, Moulton takes a wildly unexpected detour.
• 8:05
  Adrian: And here's where it gets really interesting for me, because we are moving straight from clinical stress management into, of all things, Victorian literature.
• 8:15
  Sarah: Yeah, that is quite the pivot.
• 8:16
  Adrian: He introduces a poem by Rudyard Kipling.
• 8:18
  Sarah: It definitely catches you off guard in a modern stress management manual, but the underlying utility of it is just brilliant.
• 8:24
  Adrian: It is.
• 8:25
  Adrian: So the excerpt quotes a Kipling poem about what the author called his serving men.
• 8:29
  Adrian: And the line goes, and I make sure I get this right.
• 8:32
  Adrian: I keep six honest serving men.
• 8:33
  Adrian: They tell me all I knew.
• 8:34
  Adrian: Their names are what and why and when and how and where and who.
• 8:37
  Sarah: Yes, the classic journalistic framework.
• 8:39
  Adrian: Right.
• 8:40
  Adrian: The five W's and an H.
• 8:41
  Adrian: I mean, we learned this in grade school, right?
• 8:43
  Adrian: For writing essays or, I don't know, conducting a fake investigation.
• 8:46
  Adrian: I really think Moulton chose this specifically because it is so deeply ingrained in our educational muscle memory. , I think you're spot on.
• 8:55
  Adrian: And what's fascinating here is how he radically repurposes that journalistic tool.
• 9:00
  Adrian: How so?
• 9:00
  Sarah: Well, he isn't using it to report on an event that has already happened like a journalist would.
• 9:05
  Sarah: He is using it as an active psychological tool to enforce linear thinking.
• 9:10
  Adrian: Okay, let's draw a distinction there, because I think that's a really crucial point.
• 9:13
  Adrian: Linear versus circular thinking.
• 9:15
  Adrian: Right.
• 9:15
  Adrian: When we are facing that Monday presentation, our default is usually circular thinking.
• 9:21
  Adrian: Our brains just spin on the exact same track.
• 9:24
  Sarah: Endlessly.
• 9:25
  Adrian: Like I'm gonna mess up the budget, which means the board will be angry, which means I'll get fired, which means I'll lose my house, which means I'm a failure.
• 9:31
  Adrian: Wait, I need to do the budget, but I'm gonna mess it up.
• 9:33
  Adrian: Yeah.
• 9:34
  Adrian: It's just this endless, exhausting loop.
• 9:36
  Sarah: And that circular thinking is the engine of anxiety.
• 9:40
  Sarah: It consumes massive amounts of cognitive energy, but it produces zero forward momentum.
• 9:46
  Adrian: You're just spinning your wheels.
• 9:47
  Sarah: Exactly.
• 9:48
  Sarah: Linear thinking is the antidote to that.
• 9:50
  Sarah: It forces the mind to move from point A to point B to point C.
• 9:54
  Sarah: So to manage your end stressor, Moulton says you must create a literal flow chart.
• 10:00
  Adrian: A literal flowchart.
• 10:01
  Sarah: A literal flow chart.
• 10:02
  Sarah: And within every single step of that flow chart, you must employ those six serving men.
• 10:07
  Sarah: You have to answer all six of those questions.
• 10:09
  Sarah: What, why, when, how, where, who for, every single microaction you take.
• 10:15
  Adrian: That is an incredible level of granularity.
• 10:17
  Adrian: I mean, we aren't just asking who, what, where about the presentation as a whole thing.
• 10:21
  Sarah: No, not a t all.
• 10:22
  Adrian: We are asking it about every tiny individual piece of the puzzle.
• 10:25
  Adrian: Let's really apply this framework to our hypothetical Friday afternoon crisis just to see how it works.
• 10:31
  Sarah: Okay, let's do it.
• 10:31
  Adrian: Instead of treating Moulton's six questions like this to simple checklist, let's look at how they actually function together to dismantle the problem.
• 10:38
  Adrian: I think the first phase is really about action and resources, which utilizes the what and the how.
• 10:44
  Sarah: That's right.
• 10:45
  Sarah: When Moulton asks you to employ the what, he is directing you to audit your skills and resources for the immediate step in front of you.
• 10:54
  Adrian: Just the immediate step.
• 10:55
  Sarah: Just that one step you must ask.
• 10:57
  Sarah: What, if any, resources do you lack?
• 11:00
  Sarah: And what will you do to actually gain them?
• 11:02
  Sarah: So let's say step one of your presentation project is simply gathering the Q3 financial data.
• 11:08
  Adrian: Okay.
• 11:08
  Adrian: So the what forces me to admit, like I lack access to the secure HR server where the payroll data actually lives.
• 11:16
  Sarah: Yes.
• 11:16
  Sarah: And do you see what happens there?
• 11:18
  Adrian: What?
• 11:18
  Sarah: The total ambiguity of I don't have the data suddenly becomes a highly specific procurement task.
• 11:24
  Sarah: It becomes I need to get server access.
• 11:26
  Speaker: So I see.
• 11:27
  Sarah: And that immediately lowers the emotional temperature in your brain.
• 11:31
  Sarah: It neutralizes that terrible feeling of helplessness.
• 11:34
  Sarah: An end stressor usually overwhelms us because we intuitively know we don't have the tools to handle it, but we just haven't consciously admitted it to ourselves yet.
• 11:42
  Adrian: Wow, that is so true.
• 11:44
  Adrian: And that naturally bleeds into the how, right?
• 11:47
  Sarah: Precisely.
• 11:48
  Adrian: How will this specific stage be carried out?
• 11:50
  Sarah: Yeah.
• 11:51
  Adrian: This part is really about execution and recognizing the actual complexity of the task.
• 11:57
  Adrian: You have to determine whether the step you are looking at needs to be broken down into even smaller, incorporated steps.
• 12:03
  Sarah: Yes.
• 12:04
  Adrian: I like to call this the Russian nesting doll of problem solving.
• 12:06
  Sarah: Oh, that's a great visual.
• 12:08
  Adrian: Right, because you open up the task of get server access, and you have to honestly evaluate if there are smaller tasks hidden inside it.
• 12:15
  Sarah: Always.
• 12:15
  Adrian: Like how do I get access?
• 12:16
  Adrian: Well, I have to email the IT director.
• 12:18
  Adrian: But wait, IT requires a formal ticket submission, and the ticketing system requires my manager's approval code.
• 12:25
  Adrian: So my one step getting server access is actually three steps.
• 12:29
  Sarah: And ignoring those hidden micro tasks is exactly what derails our plans.
• 12:32
  Sarah: If you assume a step is one simple action, but it actually requires five hidden actions, your entire timeline is going to collapse on Sunday night.
• 12:41
  Adrian: And the panic sets right back in.
• 12:42
  Sarah: And the stress returns with an absolute vengeance.
• 12:45
  Sarah: So the how forces you to be hyper-realistic about the actual mechanics of execution.
• 12:51
  Adrian: Okay, but just identifying the missing pieces and the hidden tasks, that's really only the raw material.
• 12:56
  Adrian: Right.
• 12:57
  Adrian: You have to put a structural boundary around it.
• 12:59
  Adrian: Which brings us to the next phase of Moulton's framework.
• 13:02
  Adrian: Motivation and time constraints.
• 13:05
  Adrian: And this is where the why and the when completely shift the perspective.
• 13:09
  Sarah: They really do.
• 13:10
  Adrian: Moulton says we need to exp explicitly define why a step is vital to the overall outcome, and he insists we give it a specific label or a title.
• 13:19
  Adrian: Why does labeling a step matter so much?
• 13:22
  Sarah: Because the label creates a psychological boundary.
• 13:24
  Adrian: What do you mean by that?
• 13:26
  Sarah: Well, when you are deeply stressed about this massive Monday presentation, everything just bleeds together into one insurmountable mountain of panic.
• 13:34
  Adrian: Everything feels like an emergency.
• 13:35
  Sarah: Exactly.
• 13:36
  Sarah: But by giving a step a formal title, let's call it phase one, data acquisition, you are physically putting a fence around it in your mind.
• 13:45
  Adrian: Oh, I like that.
• 13:46
  Sarah: You are telling your brain, listen, this is its own distinct entity.
• 13:50
  Sarah: We are only worrying about phase one right now.
• 13:52
  Sarah: It allows you to focus purely on that labeled stage without letting the weight of the entire executive board presentation completely crush you.
• 14:00
  Adrian: It compartmentalizes the panic.
• 14:02
  Adrian: I love that.
• 14:03
  Adrian: But um a boundary in your mind doesn't really mean much if it doesn't have a boundary in time.
• 14:08
  Sarah: Which brings up a very controversial part of Moulton's method.
• 14:12
  Adrian: Yes, the when.
• 14:13
  Adrian: He says you have to ask when this activity will begin and end and plan your time in exhaustive detail.
• 14:19
  Adrian: But he goes a step further, and this is what I really need to push back on the source material a bit.
• 14:23
  Adrian: Go for it.
• 14:23
  Adrian: He explicitly suggests using tools and resources to make the timescale precise, literally suggesting we build spreadsheets and software flow charts.
• 14:33
  Sarah: Yeah, that is usually the most common point of friction for anyone reading his work.
• 14:36
  Adrian: Because it sounds like administrative torture.
• 14:38
  Sarah: It does.
• 14:39
  Adrian: I mean, building spreadsheets, software flow charts.
• 14:43
  Adrian: To manage an impending end stressor, if I have a massive presentation due in 48 hours, the absolute last thing I want to do is open Excel, format cells, color code columns, and build a Gantt chart.
• 14:56
  Sarah: I know, I know.
• 14:57
  Adrian: Doesn't the sheer administrative burden of tracking all this cause more stress for someone who is already completely overwhelmed?
• 15:04
  Sarah: It sounds completely counterintuitive, right?
• 15:06
  Sarah: Adding bureaucratic busy work to a psychological crisis.
• 15:09
  Adrian: Yes.
• 15:10
  Sarah: But if we connect this to the bigger picture of cognitive load, it actually makes perfect sense.
• 15:14
  Adrian: Okay, convince me.
• 15:16
  Sarah: Well, Moulton states plainly: learning to create specific and detailed steps is a sure way to overcome your problems with stress.
• 15:23
  Sarah: The spreadsheet isn't busy work, it is a tool for cognitive offloading.
• 15:28
  Adrian: Cognitive offloading.
• 15:29
  Adrian: Explain how a spreadsheet cures stress instead of adding to it, because my first instinct is to just run away from the software.
• 15:36
  Sarah: Think about it this way: when the timeline for this massive project is only existing in your head, it feels immediate and suffocating.
• 15:43
  Adrian: Because you're constantly trying not to forget anything.
• 15:46
  Sarah: Exactly.
• 15:46
  Sarah: Everything feels like it has to happen right this second.
• 15:49
  Sarah: The human brain is actually terrible at holding complex timelines, but it's very good at executing single tasks.
• 15:55
  Speaker: Okay.
• 15:56
  Sarah: So by forcing the timeline into a spreadsheet, you are physically extracting the timescale from your mind and placing it into an objective external system.
• 16:06
  Sarah: You are entirely separating the emotional panic from the rational execution.
• 16:11
  Adrian: Ah, I see.
• 16:11
  Adrian: Because the spreadsheet doesn't have emotions, it just holds the data.
• 16:15
  Sarah: Exactly.
• 16:16
  Sarah: If the spreadsheet says you don't need to start drafting the actual slide graphics until 2.0 p.m.
• 16:21
  Sarah: on Saturday, you don't have to use any of your mental energy to worry about slide graphics on Friday night.
• 16:26
  Adrian: You literally don't have to think about it.
• 16:28
  Sarah: Right.
• 16:28
  Sarah: The software holds the burden of memory and scheduling, which frees your mind up to simply exist or to focus entirely on the current step.
• 16:36
  Sarah: It's basically an investment of administrative effort up front to guarantee peace of mind for the rest of the weekend.
• 16:42
  Adrian: You are outsourcing the anxiety of time management to a machine.
• 16:46
  Sarah: That's exactly what you're doing.
• 16:48
  Adrian: Okay, that actually completely changes the dynamic for me.
• 16:50
  Adrian: You're basically building an external brain so your actual brain can just calm down.
• 16:54
  Sarah: Exactly.
• 16:55
  Adrian: All right, so we have our resources, we have our boundaries, and we have our timeline.
• 16:59
  Adrian: The final piece of the puzzle is grounding all of this in physical reality.
• 17:03
  Adrian: We have to look at the environment and delegation, which utilizes the where and the who.
• 17:08
  Sarah: Right.
• 17:08
  Sarah: And the where forces you to consider the environmental constraints of your actual plan.
• 17:14
  Speaker: The real world.
• 17:15
  Sarah: Yes.
• 17:15
  Sarah: Moulton gives examples like working at home, at work, or traveling.
• 17:20
  Speaker: Okay.
• 17:20
  Sarah: So for your presentation scenario, where are you actually building this?
• 17:24
  Speaker: Great question.
• 17:25
  Sarah: If your spreadsheet says you're working on the data analysis from 9 a.m.
• 17:28
  Sarah: to noon on Saturday, but your where is your dining room table surrounded by three screaming toddlers and a barking dog, your flawless plan is going to fail.
• 17:38
  Adrian: Right.
• 17:38
  Adrian: The where is a reality check.
• 17:40
  Adrian: It forces you to preemptively solve those environmental problems before they happen.
• 17:45
  Adrian: You might look at your plan and realize, oh, I need to go to the library or I need to book a quiet room at the office.
• 17:50
  Adrian: It ensures your beautiful logical flow chart can actually survive contact with the real world.
• 17:56
  Sarah: It has to survive the real world.
• 17:58
  Adrian: And finally, the sixth serving man.
• 18:00
  Adrian: Who?
• 18:01
  Adrian: Who needs to be involved at this specific stage?
• 18:04
  Adrian: Moulton lists a partner, work colleague, teacher, or friend.
• 18:08
  Sarah: And this step acknowledges a really fundamental truth about human anxiety.
• 18:12
  Sarah: End stressors rarely exist in a vacuum, and they almost always make us feel completely isolated.
• 18:18
  Speaker: So true.
• 18:19
  Sarah: From an evolutionary psychology standpoint, feeling isolated during a crisis actively spikes our cortisol levels because our brains associate isolation with physical danger.
• 18:30
  Adrian: That makes so much sense.
• 18:30
  Adrian: When I'm stressed, I definitely tend to get tunnel vision.
• 18:34
  Adrian: I basically convince myself that I'm the only person in the world who can fix the problem and that I just have to carry the entire burden completely alone.
• 18:41
  Sarah: And that illusion of isolation is exactly what the who dismantles.
• 18:45
  Sarah: By forcing yourself to explicitly identify who needs to be involved, you are proving to your own brain that you are not alone.
• 18:53
  Sarah: You are identifying stakeholders, delegating tasks, or honestly just asking for support.
• 18:59
  Speaker: Right.
• 18:59
  Sarah: For the presentation, the who might be asking a colleague to proofread the slides, or telling your partner that you really need them to handle all the household chores for the next 48 hours.
• 19:09
  Adrian: You are marshaling your human resources before the storm even hits.
• 19:12
  Adrian: Yes.
• 19:13
  Adrian: Instead of, you know, snapping at your partner on Saturday afternoon because you are overwhelmed and stressed, you negotiated their help on Friday.
• 19:20
  Adrian: It moves you from a completely reactive state into a proactive state.
• 19:24
  Sarah: It's empowering.
• 19:25
  Adrian: It really is.
• 19:26
  Adrian: When you apply all six of these serving men, what, why, when, how, where, and who to, every single microscopic step of your end stressor flow chart, you're building an invincible framework.
• 19:37
  Adrian: You have left absolutely nothing to chance.
• 19:39
  Sarah: And that is the core of Chess Moulton's clinical approach.
• 19:42
  Sarah: You have dismantled the fog of anxiety and replaced it with the absolute clarity of a blueprint.
• 19:48
  Adrian: So, what does this all mean for you, the listener?
• 19:50
  Adrian: We've taken quite a journey today on this deep dive.
• 19:54
  Sarah: We really have covered a lot.
• 19:55
  Adrian: We started by completely discarding the idea that stress is just an unavoidable weather pattern.
• 20:01
  Adrian: We learn to treat it like a mechanical engineering problem.
• 20:04
  Sarah: Exactly.
• 20:05
  Adrian: When the impending end stressor hits, whether it's a massive presentation, a financial hurdle, or a sudden life change, your very first job is to flip on the light switch.
• 20:15
  Adrian: Name the problem.
• 20:16
  Adrian: Name the beast.
• 20:17
  Adrian: Describe it in exhausting detail so it can be categorized.
• 20:21
  Adrian: We realize that we have to abandon our old failed habits of reacting with just panic and procrastination.
• 20:28
  Sarah: Break the loop.
• 20:28
  Adrian: Break the loop.
• 20:29
  Adrian: And most importantly, we learned how to employ Rudyard Kipling's six serving men to build a hyper-specific step-by-step spreadsheet of action.
• 20:38
  Sarah: It is a radical departure from just trying to soothe yourself with a cup of chamomile tea.
• 20:42
  Sarah: Right.
• 20:43
  Sarah: It is active, aggressive project management applied directly to your own mental well-being.
• 20:48
  Sarah: You are basically taking the five W's and an H and turning them into armor.
• 20:52
  Adrian: It really is armor.
• 20:53
  Adrian: It protects you.
• 20:54
  Adrian: But um as we wrap up today, this actually raises an important question, and it's something I want to leave you, our listener, to ponder.
• 21:02
  Sarah: Okay.
• 21:03
  Adrian: We've spent this entire deep dive discussing how to build a perfect slow chart.
• 21:07
  Adrian: But Molden's entire framework relies heavily on our ability to accurately map out the what, why, when, how, where, and who of a given situation.
• 21:17
  Sarah: Yes, it requires data.
• 21:18
  Adrian: Right.
• 21:19
  Adrian: It relies on the fundamental assumption that the end stressor can actually be defined and scheduled.
• 21:23
  Sarah: The assumption that the problem can ultimately be engineered.
• 21:26
  Adrian: Exactly.
• 21:27
  Adrian: But what happens when you encounter an end stressor that is just entirely unpredictable?
• 21:31
  Adrian: Like a sudden health crisis, an unforeseen loss, or a chaotic global event where Kipling's serving men simply have no answers to give you.
• 21:40
  Sarah: When the spreadsheet is just blank.
• 21:42
  Adrian: When you can't fill out the spreadsheet because the data literally doesn't exist yet, it makes you wonder how much of our deep existential stress comes from the problem itself versus our sudden, terrifying inability to neatly fit that problem into a flowchart.
• 21:56
  Adrian: When the engineering fails and the weather rolls in anyway, what is our next move?
• 22:01
  Outro: This podcast was brought to you by the Institute for Mental Health and Well-Being, building mentally healthy, high-performing workplaces.
• 22:08
  Outro: Mental Health Matters.