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How Autonomous AI Agents Will Transform Retail Discovery
In this episode, we explore the transformative wave of AI in retail, focusing on agentic AI systems capable of autonomously completing tasks without human intervention. Research shows nearly a third of consumer goods companies are already leveraging generative AI, but the future lies in agentic AI—technology that can act autonomously. Michelle Grant from Salesforce discusses three waves of AI: predictive, generative, and agentic, which can handle entire shopping processes and influence retail media strategies. Salesforce's Agent force platform and its application at Saks Fifth Avenue provide…
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