Empathy & Authority: Importance of the Front Desk

Pelvic PT Rising · Mar 25, 2021 · 13m

The patient experience doesn't begin at the initial evaluation. Not by a long shot.

Before then, the patient has already reviewed your website and - critically - spoken with your front desk.

We can't overstate the importance of this interaction, but far too often it's overlooked and forgotten. Whether you work for someone else, are answering your own phones or employing your own front desk, ensuring patients get empathy and authority on the phone is so critical.

In this business shorty, we dive into the importance of that initial phone call and how to make sure it's a great experience for…