How Atlassian Is Reinventing Service Management With AI
Most IT teams still spend their week putting out fires. Shamik wants to change that. I sat down with Shamik at Atlassian, at Team ‘26 Europe on The Ravit Show in Amsterdam to talk about service management in the AI era.
We covered:
- What service management looks like at Atlassian now, and what is changing for teams
- Why context is the biggest bottleneck for AI in service, and how Atlassian is solving it
- What the move from break-and-fix firefighting to preventing incidents looks like in practice
- How day-to-day work changes for IT, Ops and engineering teams working together
- The 1 thing…
The skinny
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