Episode 12 - Crafting the Perfect Customer Journey: Building a Comprehensive 14+ Point Experience from Lead to Loyal Customer that we coined The 14 Point Conversion Impact System by SELF-MADE
In this episode of The Digital Shift™, Natasha Roberson walks you through the blueprint for creating a 14+ point customer journey that transforms leads into loyal customers and advocates. From the first touchpoint to long-term retention strategies, this episode dives into the power of intentional customer experiences.
Natasha shares the critical steps for mapping out your customer’s journey—from awareness and consideration to conversion, retention, and advocacy. Along the way, she provides advice on using automation, email campaigns, and follow-ups to nurture relationships while saving time…
The skinny
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