14/06/2013
It's a year since the BBC introduced an improved complaints procedure. And the BBC Trust, which exists to protect the licence fee payers' interests, has just reported back on the new system. Their public consultation shows that most people now think the system is working well. But some Feedback listeners still think there's room for improvement. Roger Bolton speaks to BBC Trustee Richard Ayre, who is in charge of reviewing the complaints procedure.
And Richard Ayre gives the BBC Trust's view on the BBC's failed Digital Media Initiative (DMI). While we were off-air, the BBC announced that it…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.