Ep. 6 - Dom Provenzano (Staten Island Chamber of Commerce)

Beyond the Ribbon Cut · Aug 5, 2026 · 43m · transcript

In today's episode, we're joined by Dom Provenzano, Marketing, Communications, and Member Relations Manager at the Staten Island Chamber of Commerce in New York City. We discuss how chambers can rethink member retention, use CRM data more intentionally, build smarter touchpoints throughout the membership year, and explore practical AI tools that help teams focus their time on the members who need it most.

Takeaways

Member retention should be an ongoing strategy, not just a renewal reminder.

Personalized touchpoints help members understand the value they receive throughout the year.

Good CRM…