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243 Proven Strategies To Resolve Conflict In The Workplace
Ralph Kilman, the co-creator of the Thomas Kilman conflict mode instrument (TKI), discusses his lifelong work on conflict management and collaboration. Kilman explains that his interest in conflict stems from his personal experiences growing up in a family affected by conflict and his academic studies on conflict management. He and his colleague developed the TKI assessment to measure the different ways people approach conflict, and it has become a widely used tool in organizations. Kilman emphasizes that conflict is inevitable and not inherently bad, but it needs to be managed effectively…
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