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Customer-Driven Leadership: From Slogan to Operating System
What does it take to move customer focus from a slogan to the way a company operates?
Dr. James Killian is the author of Obsessed: Cultivating the Customer-Driven Leader and has spent more than 25 years studying leadership, customer experience, employee experience, and organizational behavior. His career includes leadership roles at Qualtrics, SAP, IBM, and Hogan Assessments, along with teaching at Michigan State University and authoring more than 50 publications.
In this episode of The Workforce Alchemy Show, Dr. Killian joins Mason Duchatschek to explain what truly customer-driven…
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