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RT’s Paratransit Rollout Fails Riders | Sacramento Kings News
SacRT’s paratransit app overhaul backfired due to poor communication — a grand jury found the agency failed to warn riders about ditching the old tracking app, causing delays and confusion. Despite testing and a new QRyde system meant to streamline service, RT switched off the app without enough notice, and even internal staff were caught off guard. The report also criticized RT for not consulting the Mobility Advisory Council before installing bus barriers that blocked wheelchair access. While RT claims most riders still use phone bookings — the ADA-required method — and says they’ve done…
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