Customer Service Is Leadership: How Great Leaders Serve Their Teams
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What does customer service have to do with leadership? More than you might think.
In Episode 5 of ELT All Team Meeting, James Moore and James Songster explore why customer service isn’t just a department or job responsibility; it’s a leadership mindset.
James argues that everyone has a customer because everyone serves someone. A customer can be the person purchasing a product, the person receiving your help, a student, a parent, a colleague, or, for a leader, the members of the team…
The skinny
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