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How Restaurant Reservation Systems Changed the Industry
Lucas and Luna explore how restaurant reservation systems evolved from simple phone logs to sophisticated platforms like Resy and OpenTable that shape restaurant economics. They discuss the 'no-show problem' and how systems like Tock's pre-paid model transformed fine dining, using real examples like New York's Eleven Madison Park and Chicago's Alinea. The episode dives into data showing that restaurants using modern reservation systems reduce no-shows by 30% and increase per-person spending by 15%. They also touch on the controversy of dynamic pricing and how smaller…
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