Latest / Purposeful mini podcasts
If You Built Your Business Today, What Would You Change?
The greatest friction can sit between departments. Gary explores how to review one customer journey with the people doing the work and redesign it around a better experience.
Part 2 of 7: The Agentic Business — a Purposeful leadership series.
Your purposeful action: Map one customer journey, including waiting and repeated work, then ask the team where they would make it easier.
Explore leadership, workforce training and the MAP Agentic Ecosystem: https://map-platform.com
Listen to more Purposeful episodes: https://www.lylop.com/podcasts
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The skinny
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