1696: Adopt CaaS or risk losing customers, Quadient Warns
Quadient is the driving force behind meaningful customer experiences. By focusing on four key solution areas: Customer Experience Management, Business Process Automation, Mail-Related Solutions, and Parcel Locker Solutions, Quadient is on a mission to simplify the connection between people, and what matters. The company claims that businesses face a customer exodus if they don't shift to CaaS (Communications as a Service). This comes as IDC predicts that a quarter of all connectivity budgets will run through CaaS within two years. Scott Draeger from Quadient discusses the immense pressures…
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