Latest / Omni Talk Retail / How Blu Dot Is Optimizing Its Furniture Logistics and Last-Mile Fulfillment

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How Blu Dot Is Optimizing Its Furniture Logistics and Last-Mile Fulfillment · Omni Talk Retail

• 0:00
  Hello,
• 0:00
  everyone.
• 0:00
  This
• 0:00
  is
• 0:00
  omnitalk
• 0:01
  Retail.
• 0:01
  I'm
• 0:01
  Chris
• 0:02
  Walton.
• 0:02
  And
• 0:02
  I'm
• 0:02
  Anne
• 0:02
  Mazinga.
• 0:03
  And
• 0:03
  we
• 0:03
  are
• 0:03
  coming
• 0:04
  to
• 0:04
  you
• 0:04
  live
• 0:04
  from
• 0:05
  Manifest,
• 0:05
  the
• 0:05
  Future
• 0:05
  of
• 0:06
  Logistics
• 0:06
  conference
• 0:07
  in
• 0:07
  Las
• 0:08
  Vegas.
• 0:08
  And
• 0:08
  reminder,
• 0:09
  today's
• 0:09
  coverage
• 0:10
  is
• 0:10
  brought
• 0:10
  to
• 0:10
  you
• 0:10
  by
• 0:11
  TGW
• 0:12
  Logistics.
• 0:13
  You
• 0:13
  can
• 0:14
  revolutionize
• 0:14
  your
• 0:14
  supply
• 0:15
  chain
• 0:15
  with
• 0:15
  TGW
• 0:16
  Logistics.
• 0:18
  Their
• 0:18
  experts
• 0:18
  tailor
• 0:19
  warehouse
• 0:19
  automation
• 0:20
  solutions
• 0:20
  to
• 0:21
  your
• 0:21
  needs,
• 0:21
  ensuring
• 0:22
  you
• 0:22
  have
• 0:22
  the
• 0:22
  edge.
• 0:23
  Work
• 0:23
  with
• 0:23
  TGW
• 0:24
  before
• 0:25
  your
• 0:25
  competition
• 0:26
  does.
• 0:26
  Discover
• 0:27
  more@tgw-group.com
• 0:30
  all
• 0:31
  right,
• 0:31
  Ann,
• 0:32
  Last
• 0:32
  but
• 0:32
  not
• 0:33
  least,
• 0:33
  we
• 0:33
  have
• 0:33
  Nate
• 0:33
  Schutz,
• 0:34
  the
• 0:34
  VP
• 0:35
  of
• 0:35
  Global
• 0:35
  Fulfillment
• 0:36
  and
• 0:36
  Logistics
• 0:37
  at
• 0:37
  BlueDOT.
• 0:37
  Nate,
• 0:38
  welcome
• 0:38
  to
• 0:38
  Omnitalk
• 0:39
  and
• 0:39
  thanks
• 0:39
  for
• 0:39
  joining
• 0:39
  us
• 0:40
  at
• 0:40
  Manifest.
• 0:41
  Thanks
• 0:41
  for
• 0:41
  having
• 0:41
  me.
• 0:42
  Nate,
• 0:43
  you
• 0:43
  Bluedot.
• 0:44
  You
• 0:44
  don't
• 0:44
  know
• 0:44
  this,
• 0:45
  but
• 0:45
  it's
• 0:45
  one
• 0:45
  of
• 0:45
  my
• 0:45
  favorite
• 0:46
  furniture
• 0:46
  companies.
• 0:47
  I
• 0:47
  love
• 0:47
  going
• 0:48
  there.
• 0:48
  I
• 0:48
  love
• 0:48
  getting
• 0:49
  inspired
• 0:49
  by
• 0:50
  the
• 0:50
  product.
• 0:51
  But
• 0:52
  for
• 0:52
  those
• 0:52
  who
• 0:52
  might
• 0:52
  not
• 0:52
  be
• 0:53
  familiar,
• 0:53
  do
• 0:53
  you
• 0:53
  mind
• 0:54
  sharing
• 0:54
  what
• 0:55
  bluedot
• 0:55
  is,
• 0:56
  what
• 0:56
  all
• 0:57
  you
• 0:57
  produce,
• 0:57
  and
• 0:58
  then
• 0:58
  a
• 0:58
  little
• 0:58
  bit
• 0:58
  about
• 0:58
  your
• 0:59
  role
• 0:59
  there
• 0:59
  and
• 1:00
  what's
• 1:00
  included
• 1:01
  in
• 1:01
  that.
• 1:01
  Blue
• 1:01
  Dot
• 1:02
  is
• 1:02
  a
• 1:02
  modern
• 1:02
  furniture
• 1:03
  designer
• 1:03
  and
• 1:03
  retailer
• 1:04
  started
• 1:04
  in
• 1:05
  the
• 1:05
  late
• 1:05
  90s
• 1:05
  by
• 1:06
  two
• 1:06
  co
• 1:06
  founders
• 1:06
  who
• 1:07
  were
• 1:07
  obsessed
• 1:08
  with
• 1:08
  good
• 1:08
  design
• 1:09
  and
• 1:10
  couldn't
• 1:10
  afford
• 1:10
  the
• 1:11
  things
• 1:11
  that
• 1:11
  they
• 1:11
  liked.
• 1:11
  And
• 1:12
  the
• 1:12
  things
• 1:12
  that
• 1:13
  they
• 1:13
  liked,
• 1:13
  they
• 1:13
  couldn't
• 1:13
  afford.
• 1:14
  Design
• 1:14
  out
• 1:15
  of
• 1:15
  reach
• 1:15
  is
• 1:15
  what
• 1:15
  I
• 1:15
  call
• 1:15
  that.
• 1:16
  Slightly
• 1:16
  out
• 1:16
  of
• 1:16
  reach.
• 1:17
  Yeah.
• 1:17
  Design
• 1:18
  out
• 1:18
  of
• 1:18
  reach.
• 1:18
  That's
• 1:18
  funny.
• 1:19
  They
• 1:19
  developed
• 1:19
  a
• 1:19
  passion
• 1:20
  to
• 1:20
  fill
• 1:20
  that
• 1:20
  niche
• 1:21
  and
• 1:22
  have
• 1:22
  built
• 1:22
  a
• 1:23
  successful
• 1:24
  brand
• 1:24
  and
• 1:25
  organization
• 1:26
  built
• 1:26
  on
• 1:26
  good
• 1:27
  design
• 1:27
  that's
• 1:27
  good
• 1:27
  to
• 1:27
  everyone.
• 1:28
  So
• 1:28
  you
• 1:28
  have
• 1:28
  your
• 1:29
  own
• 1:29
  stores
• 1:29
  and
• 1:30
  then
• 1:30
  you're
• 1:31
  shipping
• 1:31
  directly
• 1:31
  to
• 1:32
  customers
• 1:32
  as
• 1:32
  well?
• 1:33
  Yes,
• 1:33
  we
• 1:33
  have.
• 1:33
  We're
• 1:33
  an
• 1:34
  omnichannel
• 1:35
  business.
• 1:36
  The
• 1:36
  Blue
• 1:37
  Dot
• 1:37
  brand
• 1:37
  services
• 1:38
  direct
• 1:39
  to
• 1:39
  consumer.
• 1:39
  We
• 1:40
  have
• 1:40
  13
• 1:40
  retail
• 1:41
  locations,
• 1:42
  an
• 1:42
  international
• 1:43
  presence,
• 1:43
  and
• 1:43
  then
• 1:43
  of
• 1:44
  course,
• 1:44
  a
• 1:44
  healthy
• 1:44
  B2B
• 1:45
  segment
• 1:45
  as
• 1:45
  well.
• 1:45
  Wow.
• 1:46
  And
• 1:46
  what's
• 1:46
  your
• 1:46
  background?
• 1:47
  My
• 1:48
  background,
• 1:48
  I'm
• 1:48
  Minnesotan.
• 1:49
  Minnesotan.
• 1:50
  And
• 1:50
  really
• 1:50
  glad
• 1:51
  to
• 1:51
  be
• 1:51
  spending
• 1:51
  my
• 1:51
  time
• 1:52
  with
• 1:52
  some
• 1:52
  fellow
• 1:52
  Minneapolis.
• 1:53
  He's
• 1:54
  an
• 1:54
  introvert
• 1:54
  too,
• 1:54
  folks.
• 1:55
  He
• 1:55
  said.
• 1:55
  He
• 1:55
  said
• 1:55
  the
• 1:56
  conferencing
• 1:56
  is
• 1:56
  not
• 1:56
  his
• 1:56
  game
• 1:57
  and
• 1:57
  so
• 1:57
  we're
• 1:57
  putting
• 1:57
  him
• 1:57
  in
• 1:58
  front
• 1:58
  of
• 1:58
  the
• 1:58
  camera.
• 1:59
  I
• 1:59
  don't
• 1:59
  mind
• 1:59
  hanging
• 1:59
  out
• 2:00
  in
• 2:00
  small
• 2:00
  groups.
• 2:00
  This
• 2:00
  is
• 2:00
  actually
• 2:01
  my
• 2:01
  favorite
• 2:01
  thing
• 2:01
  to
• 2:01
  do.
• 2:02
  Large
• 2:02
  crowds
• 2:03
  can
• 2:03
  be
• 2:03
  a
• 2:03
  little
• 2:03
  dreaming.
• 2:04
  But
• 2:05
  my
• 2:05
  background,
• 2:05
  I
• 2:06
  went
• 2:06
  to
• 2:06
  school
• 2:06
  for
• 2:06
  logistics
• 2:07
  in
• 2:07
  my
• 2:07
  late
• 2:08
  teens
• 2:08
  when
• 2:08
  it
• 2:09
  was
• 2:09
  kind
• 2:09
  of
• 2:09
  an
• 2:09
  emerging
• 2:09
  discipline
• 2:10
  and
• 2:11
  fell
• 2:11
  in
• 2:11
  love
• 2:11
  with
• 2:11
  it.
• 2:12
  And
• 2:13
  the
• 2:13
  puzzle
• 2:14
  that
• 2:14
  supply
• 2:14
  chain
• 2:15
  is
• 2:15
  is
• 2:15
  never
• 2:15
  ending.
• 2:16
  And
• 2:17
  got
• 2:17
  to
• 2:17
  build
• 2:18
  a
• 2:18
  successful
• 2:18
  career
• 2:19
  working
• 2:19
  as
• 2:20
  a
• 2:20
  3
• 2:20
  PL,
• 2:21
  spent
• 2:22
  time
• 2:22
  on
• 2:22
  the
• 2:22
  shipper
• 2:22
  side
• 2:22
  as
• 2:23
  well.
• 2:23
  And
• 2:24
  through
• 2:24
  events
• 2:24
  like
• 2:25
  Manifest,
• 2:25
  get
• 2:25
  to
• 2:25
  spend
• 2:26
  time
• 2:26
  with
• 2:26
  all
• 2:26
  the
• 2:27
  participants
• 2:27
  in
• 2:27
  the
• 2:27
  entire
• 2:28
  ecosystem
• 2:28
  and
• 2:29
  grow
• 2:29
  the
• 2:30
  relationships.
• 2:30
  And
• 2:31
  that's
• 2:31
  maybe
• 2:31
  the
• 2:31
  most
• 2:31
  satisfying
• 2:32
  part
• 2:32
  of
• 2:32
  all
• 2:32
  of
• 2:32
  it.
• 2:33
  Yeah,
• 2:33
  excellent.
• 2:34
  Well,
• 2:34
  I'm
• 2:34
  the
• 2:34
  same
• 2:34
  as
• 2:35
  you.
• 2:35
  I
• 2:35
  could
• 2:35
  do
• 2:35
  this
• 2:35
  all
• 2:35
  day,
• 2:36
  but
• 2:36
  put
• 2:36
  me
• 2:36
  in
• 2:36
  a
• 2:36
  crowd
• 2:36
  with
• 2:37
  a
• 2:37
  lot
• 2:37
  of
• 2:37
  people
• 2:37
  and
• 2:37
  I'm
• 2:37
  hating
• 2:38
  it
• 2:38
  too,
• 2:38
  but.
• 2:38
  Yeah,
• 2:39
  right,
• 2:39
  so,
• 2:40
  all
• 2:40
  right,
• 2:40
  so.
• 2:40
  But
• 2:41
  to
• 2:41
  that
• 2:42
  point,
• 2:42
  to
• 2:42
  some
• 2:43
  degree,
• 2:43
  you
• 2:43
  were
• 2:43
  on
• 2:43
  stage
• 2:44
  earlier
• 2:44
  today,
• 2:44
  right?
• 2:45
  I
• 2:45
  was
• 2:45
  speaking
• 2:45
  to
• 2:46
  a
• 2:46
  larger
• 2:46
  audience
• 2:46
  of
• 2:46
  people.
• 2:47
  What
• 2:47
  did
• 2:47
  you
• 2:48
  share
• 2:48
  with
• 2:48
  them?
• 2:48
  What
• 2:48
  was
• 2:48
  the
• 2:49
  topic?
• 2:49
  Our
• 2:49
  topic
• 2:50
  today
• 2:50
  was
• 2:50
  enabling
• 2:51
  predictive
• 2:51
  supply
• 2:52
  chains.
• 2:52
  And
• 2:52
  we
• 2:52
  had
• 2:53
  a
• 2:53
  panel
• 2:53
  of
• 2:53
  four
• 2:54
  members
• 2:54
  of
• 2:55
  large
• 2:56
  enterprises
• 2:56
  down
• 2:56
  to
• 2:57
  startups
• 2:57
  and
• 2:58
  really
• 2:59
  unpacking
• 2:59
  how
• 2:59
  they
• 3:00
  think
• 3:00
  about
• 3:00
  predictive
• 3:01
  supply
• 3:01
  chains
• 3:01
  as
• 3:02
  leaders
• 3:02
  of
• 3:02
  their
• 3:02
  organizations
• 3:03
  at
• 3:04
  the
• 3:04
  enterprise
• 3:04
  level
• 3:05
  and
• 3:05
  as
• 3:06
  a
• 3:06
  founder
• 3:06
  on
• 3:06
  the
• 3:06
  startup
• 3:07
  side.
• 3:07
  And
• 3:08
  how
• 3:08
  do
• 3:08
  we
• 3:08
  wrestle
• 3:08
  with
• 3:09
  the
• 3:09
  ambiguity
• 3:10
  and
• 3:10
  uncertainty
• 3:11
  that
• 3:11
  the
• 3:12
  real
• 3:12
  world
• 3:12
  holds?
• 3:13
  Leverage
• 3:13
  technology
• 3:14
  to
• 3:15
  tame
• 3:15
  some
• 3:15
  of
• 3:15
  that
• 3:16
  uncertainty
• 3:16
  and
• 3:17
  then
• 3:17
  build
• 3:17
  highly
• 3:18
  functioning
• 3:18
  teams
• 3:18
  that
• 3:19
  can
• 3:19
  execute
• 3:19
  in
• 3:20
  any
• 3:20
  conditions.
• 3:20
  How
• 3:21
  do
• 3:21
  you
• 3:21
  define
• 3:21
  that
• 3:21
  term,
• 3:21
  predictive
• 3:22
  supply
• 3:22
  chains?
• 3:23
  I
• 3:23
  mean,
• 3:23
  our
• 3:23
  audience,
• 3:23
  there's
• 3:24
  a
• 3:24
  lot
• 3:24
  of
• 3:24
  supply
• 3:24
  chain
• 3:24
  folks,
• 3:24
  but
• 3:25
  there's
• 3:25
  a
• 3:25
  lot
• 3:25
  of
• 3:25
  people
• 3:25
  that
• 3:25
  maybe
• 3:25
  aren't
• 3:26
  as
• 3:26
  familiar
• 3:26
  with
• 3:26
  supply
• 3:26
  chains.
• 3:27
  What
• 3:27
  does
• 3:27
  that
• 3:27
  exactly
• 3:28
  mean?
• 3:29
  Most
• 3:29
  of
• 3:29
  supply
• 3:30
  chain,
• 3:30
  I'd
• 3:31
  say
• 3:31
  70%
• 3:32
  of
• 3:32
  it
• 3:32
  historically,
• 3:33
  has
• 3:33
  been
• 3:33
  just
• 3:33
  figuring
• 3:34
  out
• 3:34
  what
• 3:34
  just
• 3:34
  happened.
• 3:35
  15
• 3:36
  or
• 3:36
  20%
• 3:37
  is
• 3:37
  kind
• 3:37
  of
• 3:37
  what's
• 3:38
  happening
• 3:38
  right
• 3:38
  now,
• 3:39
  and
• 3:39
  then
• 3:39
  5%
• 3:40
  is
• 3:40
  what
• 3:40
  do
• 3:41
  we
• 3:41
  think
• 3:41
  is
• 3:41
  going
• 3:41
  to
• 3:41
  happen.
• 3:42
  Right.
• 3:42
  And
• 3:42
  a
• 3:42
  predictive
• 3:43
  supply
• 3:43
  chain
• 3:44
  inverts
• 3:44
  that.
• 3:45
  And
• 3:45
  we
• 3:45
  should
• 3:45
  have
• 3:46
  really
• 3:46
  strong
• 3:46
  tools
• 3:46
  that
• 3:47
  tell
• 3:47
  us
• 3:48
  what
• 3:48
  already
• 3:48
  happened.
• 3:49
  We've
• 3:49
  got
• 3:49
  a
• 3:50
  larger
• 3:51
  percentage
• 3:51
  that
• 3:52
  tells
• 3:52
  us
• 3:52
  what's
• 3:52
  happening
• 3:53
  right
• 3:53
  now,
• 3:53
  but
• 3:53
  we're
• 3:53
  really
• 3:54
  being
• 3:54
  strategic
• 3:55
  and
• 3:55
  forward
• 3:55
  looking
• 3:56
  for
• 3:56
  the
• 3:56
  other
• 3:56
  70%
• 3:57
  of
• 3:57
  the
• 3:57
  time
• 3:57
  of
• 3:58
  how
• 3:58
  do
• 3:58
  we
• 3:58
  anticipate
• 3:59
  the
• 3:59
  future
• 3:59
  needs
• 3:59
  of
• 4:00
  our
• 4:00
  customers?
• 4:00
  How
• 4:01
  do
• 4:01
  we
• 4:01
  build
• 4:01
  tools,
• 4:01
  processes,
• 4:02
  and
• 4:02
  teams
• 4:03
  that
• 4:03
  can
• 4:03
  speak
• 4:03
  to
• 4:03
  those
• 4:04
  challenges
• 4:04
  no
• 4:04
  matter
• 4:04
  what
• 4:05
  they
• 4:05
  are
• 4:06
  in?
• 4:06
  Again,
• 4:06
  a
• 4:07
  highly
• 4:07
  volatile
• 4:07
  world.
• 4:08
  Nate,
• 4:09
  we've
• 4:09
  talked
• 4:09
  to
• 4:10
  a
• 4:10
  couple
• 4:10
  people
• 4:10
  today
• 4:12
  who
• 4:12
  have
• 4:12
  been
• 4:12
  talking
• 4:13
  about
• 4:13
  how
• 4:13
  they're
• 4:14
  using
• 4:14
  technology
• 4:15
  to
• 4:15
  help
• 4:15
  with
• 4:15
  some
• 4:16
  of
• 4:16
  the
• 4:16
  things
• 4:16
  you're
• 4:16
  talking
• 4:16
  about.
• 4:17
  Predicting.
• 4:18
  Doing
• 4:18
  their
• 4:18
  best
• 4:18
  to
• 4:19
  predict
• 4:19
  and
• 4:19
  be
• 4:20
  prepared
• 4:20
  for
• 4:21
  what's
• 4:21
  ahead
• 4:22
  of
• 4:22
  them,
• 4:22
  especially
• 4:23
  as
• 4:23
  it
• 4:23
  pertains
• 4:24
  to
• 4:24
  supply
• 4:25
  chain.
• 4:26
  What
• 4:26
  technologies
• 4:27
  are
• 4:27
  you
• 4:28
  looking
• 4:28
  at
• 4:29
  as
• 4:29
  you
• 4:29
  kind
• 4:29
  of
• 4:30
  help
• 4:30
  piece
• 4:30
  together
• 4:31
  that
• 4:31
  puzzle
• 4:31
  for
• 4:31
  you
• 4:32
  and
• 4:32
  your
• 4:32
  team?
• 4:32
  And
• 4:33
  what
• 4:33
  did
• 4:33
  you
• 4:33
  share
• 4:33
  with
• 4:33
  the
• 4:33
  audience?
• 4:34
  I
• 4:35
  break
• 4:35
  it
• 4:35
  into
• 4:35
  a
• 4:35
  couple
• 4:36
  of
• 4:36
  categories.
• 4:36
  One
• 4:37
  is
• 4:37
  just
• 4:38
  the
• 4:38
  blocking
• 4:38
  and
• 4:38
  tackling,
• 4:39
  the
• 4:39
  getting
• 4:39
  the
• 4:39
  basics
• 4:40
  and
• 4:40
  fundamentals
• 4:41
  right.
• 4:41
  And
• 4:41
  for
• 4:42
  those,
• 4:42
  it's
• 4:42
  everything
• 4:42
  from
• 4:42
  a
• 4:43
  WMS
• 4:43
  to
• 4:43
  a
• 4:43
  TMS
• 4:44
  to
• 4:44
  any
• 4:45
  kind
• 4:45
  of
• 4:45
  analytics
• 4:46
  platform
• 4:46
  that
• 4:46
  helps
• 4:46
  you
• 4:47
  Define
• 4:48
  and
• 4:48
  describe
• 4:48
  again
• 4:48
  what's
• 4:49
  happened
• 4:49
  and
• 4:49
  what's
• 4:49
  happening
• 4:50
  right
• 4:50
  now.
• 4:51
  Then
• 4:51
  there's
• 4:51
  another
• 4:51
  whole
• 4:52
  side
• 4:52
  of
• 4:52
  it
• 4:52
  that's
• 4:53
  more
• 4:53
  aspirational
• 4:54
  and,
• 4:54
  and
• 4:55
  that's
• 4:55
  where
• 4:55
  AI
• 4:55
  can
• 4:56
  play
• 4:56
  a
• 4:56
  larger
• 4:56
  role.
• 4:57
  And
• 4:57
  it
• 4:57
  is
• 4:58
  dealing
• 4:58
  with
• 4:58
  problems
• 4:59
  that
• 4:59
  are
• 4:59
  larger
• 4:59
  than
• 5:00
  our
• 5:00
  individual
• 5:01
  ability
• 5:01
  to
• 5:01
  grapple
• 5:02
  with
• 5:02
  large
• 5:03
  data
• 5:03
  sets,
• 5:04
  multivariate
• 5:06
  problems
• 5:06
  that
• 5:07
  we
• 5:07
  can't
• 5:07
  as
• 5:08
  humans.
• 5:08
  We
• 5:08
  haven't
• 5:08
  evolved
• 5:09
  far
• 5:09
  enough
• 5:09
  yet
• 5:09
  to
• 5:10
  be
• 5:10
  able
• 5:10
  to
• 5:10
  do
• 5:10
  that
• 5:10
  kind
• 5:11
  of
• 5:11
  math.
• 5:11
  And
• 5:12
  so
• 5:12
  I
• 5:12
  see
• 5:12
  technology
• 5:13
  playing
• 5:13
  a
• 5:13
  really
• 5:14
  valuable
• 5:14
  role
• 5:15
  in
• 5:15
  advancing
• 5:16
  our
• 5:16
  own
• 5:17
  understanding
• 5:17
  and
• 5:17
  thinking
• 5:18
  of
• 5:18
  supply
• 5:18
  chain.
• 5:19
  And
• 5:19
  are
• 5:19
  there
• 5:20
  moments
• 5:21
  that,
• 5:21
  that
• 5:21
  you're
• 5:21
  really
• 5:22
  proud
• 5:22
  of
• 5:22
  where
• 5:22
  your
• 5:23
  team
• 5:23
  did
• 5:23
  that
• 5:24
  this
• 5:24
  year
• 5:24
  as
• 5:25
  you
• 5:25
  kind
• 5:25
  of
• 5:25
  reflect
• 5:25
  back
• 5:26
  on
• 5:26
  the
• 5:26
  last
• 5:26
  year?
• 5:28
  Yeah,
• 5:28
  I
• 5:28
  would
• 5:28
  say
• 5:29
  of
• 5:29
  the
• 5:30
  things
• 5:30
  I'm
• 5:30
  most
• 5:30
  proud
• 5:30
  of
• 5:31
  in
• 5:31
  the
• 5:31
  last
• 5:31
  year,
• 5:31
  it
• 5:31
  definitely
• 5:32
  is
• 5:32
  my
• 5:32
  team,
• 5:33
  we've
• 5:33
  built
• 5:34
  a
• 5:34
  very
• 5:34
  diverse
• 5:35
  group
• 5:35
  of
• 5:35
  talent
• 5:36
  that
• 5:36
  have
• 5:37
  decades
• 5:38
  of
• 5:38
  experience
• 5:38
  in
• 5:39
  certain
• 5:39
  disciplines.
• 5:40
  And
• 5:40
  then
• 5:40
  we
• 5:40
  have
• 5:40
  a
• 5:40
  lot
• 5:40
  of
• 5:40
  younger
• 5:41
  folks
• 5:41
  that
• 5:41
  are
• 5:41
  learning
• 5:42
  and
• 5:42
  they're
• 5:42
  much
• 5:43
  more
• 5:43
  adept
• 5:43
  with
• 5:43
  technology
• 5:44
  than
• 5:44
  I
• 5:44
  am.
• 5:45
  And
• 5:45
  when
• 5:45
  you
• 5:45
  get
• 5:46
  a
• 5:46
  group
• 5:46
  of
• 5:46
  people
• 5:47
  together
• 5:47
  that
• 5:48
  have
• 5:48
  kind
• 5:48
  of
• 5:48
  functional
• 5:49
  matter
• 5:49
  expertise
• 5:50
  and
• 5:50
  varying
• 5:51
  life
• 5:51
  experiences.
• 5:52
  Yeah.
• 5:52
  They
• 5:52
  bring
• 5:52
  to
• 5:52
  the
• 5:53
  table
• 5:53
  a
• 5:53
  well
• 5:54
  round.
• 5:54
  You
• 5:54
  get
• 5:54
  a
• 5:54
  team
• 5:55
  that
• 5:55
  has
• 5:55
  a
• 5:55
  well
• 5:55
  rounded
• 5:56
  perspective
• 5:56
  on
• 5:56
  that
• 5:57
  and
• 5:57
  then
• 5:57
  they
• 5:57
  can
• 5:57
  meet
• 5:57
  any
• 5:58
  challenge,
• 5:58
  whether
• 5:58
  it's
• 5:59
  tactical
• 5:59
  and
• 5:59
  we
• 6:00
  have
• 6:00
  more
• 6:00
  trucks
• 6:01
  that
• 6:01
  need
• 6:01
  to
• 6:01
  ship
• 6:01
  today.
• 6:02
  Yeah.
• 6:02
  Or
• 6:02
  it's
• 6:03
  long
• 6:03
  range.
• 6:03
  How
• 6:04
  do
• 6:04
  we
• 6:04
  get
• 6:04
  better
• 6:04
  and
• 6:05
  add
• 6:05
  capabilities
• 6:05
  to
• 6:06
  the
• 6:06
  organization
• 6:07
  that
• 6:07
  can
• 6:07
  help
• 6:07
  our
• 6:07
  customers
• 6:08
  and
• 6:08
  improve
• 6:09
  the
• 6:09
  customer
• 6:09
  experience?
• 6:10
  So
• 6:10
  who,
• 6:11
  who
• 6:11
  are
• 6:11
  the
• 6:11
  perfect
• 6:12
  hires
• 6:13
  for
• 6:13
  a
• 6:13
  supply
• 6:14
  chain
• 6:14
  and
• 6:14
  logistics
• 6:14
  team?
• 6:15
  Team
• 6:15
  right
• 6:15
  now
• 6:16
  if
• 6:16
  they
• 6:16
  aren't
• 6:16
  18
• 6:17
  year
• 6:17
  old
• 6:17
  Nates
• 6:17
  who
• 6:18
  are
• 6:18
  just
• 6:18
  like
• 6:18
  supply
• 6:19
  chain,
• 6:19
  let's
• 6:19
  go
• 6:19
  do
• 6:19
  this.
• 6:20
  Those
• 6:20
  are
• 6:21
  the
• 6:21
  nerds
• 6:22
  self.
• 6:22
  Admittedly,
• 6:23
  I
• 6:23
  love
• 6:24
  puzzles
• 6:24
  and
• 6:25
  I
• 6:25
  love
• 6:26
  solving
• 6:27
  supply
• 6:27
  chain
• 6:27
  through
• 6:28
  the
• 6:28
  lens
• 6:28
  of
• 6:28
  it
• 6:28
  being
• 6:28
  a
• 6:28
  puzzle.
• 6:29
  So
• 6:29
  I'm
• 6:29
  always
• 6:29
  looking
• 6:30
  for
• 6:30
  people
• 6:30
  that
• 6:31
  are
• 6:31
  super
• 6:32
  curious,
• 6:33
  know
• 6:33
  they
• 6:34
  don't
• 6:34
  have
• 6:34
  all
• 6:34
  the
• 6:34
  answers,
• 6:35
  but
• 6:35
  they
• 6:35
  see
• 6:35
  something,
• 6:36
  they
• 6:36
  see
• 6:36
  an
• 6:36
  insight
• 6:37
  and
• 6:37
  then
• 6:37
  they
• 6:38
  want
• 6:38
  to
• 6:38
  test
• 6:38
  that
• 6:38
  insight.
• 6:39
  We
• 6:39
  don't
• 6:39
  make
• 6:40
  decisions
• 6:40
  based
• 6:40
  on
• 6:41
  intuition,
• 6:41
  but
• 6:41
  I
• 6:41
  like
• 6:41
  people
• 6:42
  that
• 6:42
  have
• 6:43
  an
• 6:43
  intuition
• 6:44
  of
• 6:44
  where
• 6:44
  they
• 6:44
  think
• 6:45
  there's
• 6:45
  an
• 6:45
  opportunity.
• 6:45
  Then
• 6:45
  we
• 6:46
  have
• 6:46
  to
• 6:46
  test
• 6:46
  that
• 6:46
  with
• 6:46
  data,
• 6:47
  validate
• 6:47
  that
• 6:48
  it
• 6:48
  really
• 6:48
  is
• 6:48
  an
• 6:48
  opportunity.
• 6:49
  And
• 6:49
  so
• 6:49
  that's
• 6:50
  more
• 6:50
  of
• 6:50
  a
• 6:50
  mindset
• 6:51
  than
• 6:51
  it
• 6:51
  is
• 6:51
  a
• 6:52
  skill
• 6:52
  set,
• 6:52
  in
• 6:52
  my
• 6:53
  opinion.
• 6:53
  And
• 6:53
  so
• 6:54
  I'm
• 6:54
  always
• 6:54
  looking
• 6:54
  for
• 6:54
  the
• 6:55
  people
• 6:55
  who
• 6:55
  are
• 6:56
  insatiably
• 6:57
  curious
• 6:58
  and
• 6:58
  never
• 6:58
  stop
• 6:58
  learning.
• 6:59
  Okay.
• 6:59
  That's
• 6:59
  always
• 6:59
  a
• 7:00
  good
• 7:00
  trait.
• 7:00
  All
• 7:00
  right.
• 7:01
  So
• 7:01
  one
• 7:01
  thing
• 7:01
  I
• 7:01
  got
• 7:01
  to
• 7:01
  ask
• 7:01
  you
• 7:02
  about
• 7:02
  too,
• 7:02
  because
• 7:03
  I
• 7:03
  remember
• 7:03
  back
• 7:03
  in
• 7:03
  my
• 7:03
  days
• 7:04
  running
• 7:04
  home
• 7:04
  furnishings
• 7:04
  for
• 7:05
  target.com.
• 7:05
  and
• 7:05
  actually
• 7:06
  working
• 7:06
  with
• 7:06
  Bluedot
• 7:06
  back
• 7:07
  in
• 7:07
  the
• 7:07
  day,
• 7:07
  this
• 7:07
  was
• 7:07
  like
• 7:08
  God,
• 7:08
  12,
• 7:09
  15
• 7:09
  years
• 7:09
  ago.
• 7:09
  Now,
• 7:10
  Nate,
• 7:11
  furniture
• 7:12
  is
• 7:12
  not
• 7:12
  cut
• 7:12
  from
• 7:12
  the
• 7:12
  same
• 7:13
  cloth
• 7:13
  as
• 7:13
  other
• 7:13
  product
• 7:14
  categories.
• 7:14
  Particularly
• 7:15
  it's
• 7:15
  big
• 7:15
  and
• 7:16
  bulky.
• 7:16
  So
• 7:18
  how
• 7:18
  do
• 7:18
  you
• 7:18
  think
• 7:19
  what
• 7:20
  intricacies
• 7:20
  are
• 7:21
  there
• 7:21
  to
• 7:21
  the
• 7:21
  job
• 7:21
  that
• 7:21
  you
• 7:22
  have
• 7:22
  to
• 7:22
  think
• 7:22
  about
• 7:22
  that
• 7:22
  maybe
• 7:23
  other
• 7:23
  people
• 7:23
  don't?
• 7:23
  And
• 7:24
  does
• 7:24
  that
• 7:25
  make
• 7:25
  you
• 7:25
  approach
• 7:26
  manifest
• 7:26
  differently
• 7:26
  than
• 7:27
  say,
• 7:27
  others
• 7:27
  of
• 7:27
  your
• 7:27
  peers?
• 7:28
  Great
• 7:29
  question.
• 7:29
  The
• 7:30
  differences
• 7:30
  of
• 7:30
  big
• 7:31
  and
• 7:31
  bulky
• 7:31
  are
• 7:32
  first,
• 7:32
  automation,
• 7:33
  physical
• 7:33
  automation
• 7:34
  is
• 7:34
  difficult,
• 7:34
  right?
• 7:35
  Conveyors,
• 7:36
  material
• 7:37
  handling
• 7:37
  systems
• 7:38
  aren't
• 7:38
  built
• 7:38
  for
• 7:38
  that.
• 7:39
  And
• 7:40
  so
• 7:40
  you
• 7:40
  end
• 7:40
  up
• 7:40
  being
• 7:40
  more
• 7:41
  dependent
• 7:42
  on
• 7:42
  people.
• 7:43
  And
• 7:43
  people
• 7:43
  are
• 7:44
  inherently
• 7:44
  flexible.
• 7:45
  And
• 7:46
  they're
• 7:46
  the
• 7:46
  Swiss
• 7:46
  army
• 7:47
  knives
• 7:47
  of
• 7:47
  the
• 7:47
  supply
• 7:47
  chain.
• 7:48
  So
• 7:48
  in
• 7:48
  a
• 7:48
  distribution
• 7:49
  center,
• 7:49
  wrestling
• 7:50
  a
• 7:50
  200
• 7:51
  pound
• 7:51
  couch
• 7:52
  on
• 7:52
  a
• 7:52
  cherry
• 7:52
  picker
• 7:53
  30ft
• 7:53
  up
• 7:53
  in
• 7:53
  the
• 7:53
  air
• 7:54
  while
• 7:54
  it
• 7:54
  rocks
• 7:54
  back
• 7:54
  and
• 7:55
  forth.
• 7:55
  We
• 7:56
  haven't
• 7:56
  built
• 7:56
  technology
• 7:57
  yet
• 7:57
  that
• 7:57
  can
• 7:57
  do
• 7:57
  that.
• 7:58
  And
• 7:58
  so
• 7:59
  what
• 7:59
  it
• 7:59
  offers
• 8:00
  to
• 8:00
  me
• 8:00
  is
• 8:01
  I
• 8:01
  always
• 8:02
  want
• 8:02
  to
• 8:02
  honor
• 8:02
  the
• 8:02
  people
• 8:02
  that
• 8:03
  do
• 8:03
  the
• 8:03
  work,
• 8:03
  right?
• 8:04
  And
• 8:04
  the
• 8:04
  front
• 8:04
  lines
• 8:05
  of
• 8:05
  the
• 8:05
  people
• 8:05
  that
• 8:06
  do
• 8:06
  the
• 8:06
  work
• 8:07
  rarely
• 8:08
  end
• 8:08
  up
• 8:08
  in
• 8:09
  front
• 8:09
  of
• 8:09
  a
• 8:09
  camera.
• 8:10
  They
• 8:10
  don't
• 8:10
  get
• 8:10
  the
• 8:10
  spotlight,
• 8:11
  but
• 8:11
  they
• 8:11
  should.
• 8:12
  And
• 8:12
  so
• 8:12
  how
• 8:13
  I
• 8:13
  respond
• 8:13
  differently
• 8:14
  as
• 8:14
  a
• 8:14
  leader
• 8:14
  is
• 8:15
  I
• 8:15
  invest
• 8:16
  heavily
• 8:16
  in
• 8:16
  the
• 8:16
  people
• 8:17
  that
• 8:17
  do
• 8:17
  the
• 8:17
  work.
• 8:18
  I
• 8:18
  need
• 8:18
  to
• 8:19
  know
• 8:19
  them
• 8:19
  by
• 8:19
  name
• 8:20
  and
• 8:21
  honor
• 8:21
  the
• 8:21
  work
• 8:21
  that
• 8:21
  they
• 8:22
  do
• 8:22
  because
• 8:22
  they
• 8:23
  are
• 8:23
  the
• 8:23
  ultimate
• 8:24
  solution
• 8:25
  to
• 8:26
  non
• 8:26
  standard
• 8:27
  big
• 8:27
  and
• 8:28
  bulky
• 8:28
  handling
• 8:29
  until
• 8:29
  we
• 8:29
  get
• 8:29
  to
• 8:29
  a
• 8:30
  place
• 8:30
  where
• 8:31
  that
• 8:32
  market
• 8:32
  is
• 8:32
  large
• 8:33
  enough
• 8:33
  that
• 8:33
  somebody's
• 8:34
  going
• 8:34
  to
• 8:34
  build
• 8:34
  a
• 8:34
  solution.
• 8:35
  But
• 8:35
  yeah,
• 8:35
  let
• 8:36
  me
• 8:36
  take
• 8:36
  that
• 8:36
  thought.
• 8:36
  Experiment
• 8:37
  in
• 8:37
  another
• 8:37
  direction
• 8:38
  too,
• 8:38
  because
• 8:38
  I'm
• 8:38
  curious
• 8:38
  then,
• 8:39
  would
• 8:39
  you
• 8:39
  also
• 8:39
  say
• 8:40
  that
• 8:40
  in
• 8:40
  addition
• 8:40
  to
• 8:40
  focusing
• 8:41
  on
• 8:41
  people
• 8:41
  which
• 8:41
  are
• 8:42
  flexible
• 8:42
  and
• 8:43
  with
• 8:43
  cost
• 8:44
  the
• 8:44
  way
• 8:44
  they
• 8:44
  are,
• 8:44
  that's
• 8:44
  probably
• 8:44
  a
• 8:45
  good
• 8:45
  idea.
• 8:45
  Does
• 8:45
  that
• 8:46
  mean
• 8:46
  you
• 8:46
  also
• 8:46
  lean
• 8:46
  more
• 8:46
  into
• 8:47
  the
• 8:47
  software
• 8:47
  side
• 8:47
  of
• 8:48
  things
• 8:48
  too?
• 8:49
  It
• 8:49
  does.
• 8:49
  You
• 8:49
  have
• 8:50
  to
• 8:50
  be
• 8:50
  very
• 8:50
  prescriptive
• 8:51
  in
• 8:51
  the
• 8:51
  work
• 8:51
  that
• 8:52
  you're
• 8:52
  going
• 8:52
  to
• 8:52
  do
• 8:52
  in
• 8:53
  an
• 8:53
  environment
• 8:53
  that's
• 8:54
  that
• 8:54
  variable.
• 8:54
  So
• 8:55
  mostly
• 8:56
  that
• 8:56
  means
• 8:56
  reverse
• 8:57
  engineering
• 8:57
  a
• 8:57
  process
• 8:58
  for
• 8:58
  what
• 8:58
  you
• 8:58
  want
• 8:58
  at
• 8:59
  the
• 8:59
  end
• 8:59
  and
• 8:59
  then
• 9:00
  starting
• 9:00
  all
• 9:00
  the
• 9:00
  way
• 9:00
  at
• 9:01
  the
• 9:01
  beginning.
• 9:01
  Technology
• 9:02
  is
• 9:02
  very,
• 9:03
  very
• 9:03
  good
• 9:03
  at
• 9:03
  that.
• 9:04
  So
• 9:04
  if
• 9:04
  I
• 9:05
  have
• 9:05
  a
• 9:05
  five
• 9:06
  stage
• 9:07
  math
• 9:08
  problem,
• 9:09
  certain
• 9:10
  technologies
• 9:10
  can
• 9:11
  solve
• 9:11
  individual
• 9:12
  parts
• 9:12
  of
• 9:12
  that.
• 9:13
  There's
• 9:14
  not
• 9:14
  always
• 9:14
  one
• 9:14
  tool
• 9:15
  that
• 9:15
  does
• 9:15
  every,
• 9:16
  every
• 9:16
  piece
• 9:17
  of
• 9:17
  that.
• 9:17
  And
• 9:18
  so
• 9:18
  I
• 9:18
  can
• 9:18
  use
• 9:19
  technology
• 9:19
  to
• 9:20
  reverse
• 9:20
  engineer
• 9:21
  the
• 9:22
  output
• 9:22
  of
• 9:23
  a
• 9:23
  process,
• 9:24
  taking
• 9:24
  into
• 9:25
  account
• 9:25
  what
• 9:25
  came
• 9:25
  before
• 9:26
  and
• 9:26
  what
• 9:26
  came
• 9:26
  after.
• 9:27
  So
• 9:27
  I
• 9:27
  love
• 9:28
  walking
• 9:28
  around
• 9:28
  here.
• 9:29
  I
• 9:29
  get
• 9:29
  to
• 9:30
  meet
• 9:31
  young
• 9:31
  entrepreneurs
• 9:32
  that
• 9:32
  are
• 9:33
  developing
• 9:33
  technology
• 9:34
  for
• 9:34
  the
• 9:34
  next
• 9:34
  generation
• 9:35
  that
• 9:36
  are
• 9:36
  those
• 9:36
  curious
• 9:37
  people
• 9:37
  that
• 9:37
  I
• 9:37
  described.
• 9:38
  And
• 9:38
  they're
• 9:39
  programmers
• 9:40
  and
• 9:40
  they're
• 9:41
  tech
• 9:42
  designers
• 9:42
  at
• 9:43
  heart.
• 9:43
  And
• 9:43
  that
• 9:43
  is
• 9:44
  a
• 9:45
  Just
• 9:45
  another
• 9:46
  skill
• 9:46
  set
• 9:46
  that
• 9:46
  I'm
• 9:47
  drawn
• 9:47
  to
• 9:47
  because
• 9:47
  they
• 9:48
  think
• 9:48
  in
• 9:49
  similar
• 9:49
  ways.
• 9:49
  And
• 9:50
  so
• 9:50
  I
• 9:50
  like
• 9:50
  to.
• 9:51
  I
• 9:52
  don't
• 9:52
  know
• 9:52
  what
• 9:52
  I'm
• 9:52
  going
• 9:52
  to
• 9:53
  get
• 9:54
  from
• 9:54
  a
• 9:54
  conversation
• 9:55
  other
• 9:55
  than
• 9:55
  maybe
• 9:56
  a
• 9:56
  new
• 9:56
  relationship,
• 9:57
  a
• 9:57
  new
• 9:57
  friendship,
• 9:57
  but
• 9:58
  I'm
• 9:58
  willing
• 9:58
  to
• 9:58
  chat
• 9:58
  with
• 9:59
  just
• 9:59
  about
• 9:59
  anybody
• 9:59
  because
• 10:00
  I
• 10:00
  want
• 10:00
  to
• 10:00
  keep
• 10:00
  learning.
• 10:01
  Nate,
• 10:01
  does
• 10:01
  that
• 10:01
  mean.
• 10:02
  Does
• 10:02
  that
• 10:02
  mean
• 10:02
  that
• 10:02
  the
• 10:02
  applications
• 10:03
  of
• 10:03
  AI
• 10:03
  are
• 10:03
  kind
• 10:03
  of
• 10:04
  tailor
• 10:04
  made
• 10:04
  to
• 10:05
  the
• 10:05
  home
• 10:05
  furnishings
• 10:05
  business
• 10:06
  from
• 10:06
  a
• 10:06
  logistics
• 10:07
  standpoint?
• 10:07
  Like,
• 10:07
  do
• 10:08
  you
• 10:08
  think
• 10:08
  it'll
• 10:08
  find
• 10:08
  root
• 10:09
  in
• 10:09
  your
• 10:10
  category
• 10:12
  quicker
• 10:12
  than
• 10:12
  others,
• 10:13
  or
• 10:13
  am
• 10:13
  I
• 10:14
  over
• 10:14
  extrapolating
• 10:15
  that?
• 10:15
  I
• 10:15
  don't
• 10:15
  know
• 10:15
  if
• 10:15
  I
• 10:16
  would
• 10:16
  compare
• 10:16
  it
• 10:16
  to
• 10:17
  other
• 10:18
  verticals,
• 10:19
  but
• 10:19
  I
• 10:19
  think
• 10:20
  there
• 10:20
  definitely
• 10:20
  are
• 10:21
  a
• 10:21
  lot
• 10:21
  of
• 10:21
  applications.
• 10:22
  Agentech
• 10:23
  AI.
• 10:24
  When
• 10:24
  you're.
• 10:25
  When
• 10:25
  you're
• 10:25
  interacting
• 10:26
  between
• 10:26
  a
• 10:27
  customer
• 10:27
  and
• 10:27
  they
• 10:28
  want
• 10:28
  to
• 10:28
  have
• 10:28
  a
• 10:28
  delivery
• 10:28
  appointment
• 10:29
  schedule,
• 10:29
  for
• 10:29
  example,
• 10:30
  that's
• 10:31
  a
• 10:31
  highly
• 10:31
  variable
• 10:32
  thing.
• 10:32
  Depending
• 10:32
  on
• 10:33
  their
• 10:33
  schedule
• 10:33
  and
• 10:33
  a
• 10:33
  bunch
• 10:33
  of
• 10:34
  other
• 10:34
  things,
• 10:35
  an
• 10:35
  AI
• 10:35
  agent
• 10:36
  can
• 10:37
  ask
• 10:37
  and
• 10:37
  answer
• 10:37
  those
• 10:38
  questions
• 10:38
  over
• 10:38
  the
• 10:39
  phone
• 10:39
  with
• 10:39
  you
• 10:40
  much
• 10:40
  more
• 10:41
  helpfully
• 10:42
  sometimes
• 10:43
  than
• 10:43
  a
• 10:43
  chatbot
• 10:43
  could,
• 10:44
  or
• 10:44
  dialing
• 10:45
  into
• 10:45
  a
• 10:45
  customer
• 10:45
  service
• 10:46
  line,
• 10:46
  who's
• 10:46
  then
• 10:46
  going
• 10:46
  and
• 10:47
  looking
• 10:47
  it
• 10:47
  up
• 10:47
  into
• 10:47
  a
• 10:48
  system.
• 10:48
  And
• 10:48
  so
• 10:49
  scheduling
• 10:49
  trained
• 10:50
  and
• 10:50
  all
• 10:50
  that
• 10:50
  stuff
• 10:50
  too.
• 10:51
  Yes.
• 10:51
  So
• 10:51
  scheduling
• 10:53
  in
• 10:53
  this
• 10:53
  vertical
• 10:54
  in
• 10:54
  particular
• 10:54
  has
• 10:55
  a
• 10:55
  ton
• 10:55
  of
• 10:55
  opportunity.
• 10:56
  With
• 10:56
  AI,
• 10:57
  one
• 10:57
  of
• 10:57
  many.
• 10:57
  Scheduling.
• 10:58
  Okay,
• 11:00
  well,
• 11:00
  Nate,
• 11:01
  Chris
• 11:01
  and
• 11:01
  I
• 11:01
  haven't
• 11:02
  been
• 11:02
  able
• 11:02
  to
• 11:02
  hit
• 11:02
  the
• 11:02
  floor
• 11:03
  yet,
• 11:03
  but
• 11:03
  you
• 11:03
  mentioned
• 11:04
  that
• 11:04
  you
• 11:04
  like
• 11:05
  to
• 11:05
  go
• 11:05
  have
• 11:05
  conversations
• 11:06
  with
• 11:06
  new
• 11:07
  startups
• 11:08
  and
• 11:09
  entrepreneurs
• 11:09
  out
• 11:10
  there.
• 11:10
  Is
• 11:10
  there
• 11:10
  anybody,
• 11:10
  so
• 11:11
  far,
• 11:11
  any
• 11:11
  technologies
• 11:12
  that
• 11:13
  have
• 11:13
  you
• 11:13
  thinking
• 11:13
  and
• 11:14
  have
• 11:14
  you
• 11:14
  thinking
• 11:14
  about
• 11:15
  the
• 11:15
  next
• 11:15
  puzzle
• 11:15
  that
• 11:16
  needs
• 11:16
  to
• 11:16
  be
• 11:16
  solved?
• 11:16
  I
• 11:17
  wouldn't
• 11:17
  tip
• 11:17
  my
• 11:17
  hand
• 11:18
  too
• 11:18
  much
• 11:18
  on
• 11:18
  that
• 11:18
  one,
• 11:19
  but
• 11:19
  I
• 11:19
  would
• 11:19
  tell
• 11:20
  folks
• 11:20
  that
• 11:20
  if
• 11:21
  you
• 11:21
  want
• 11:21
  to
• 11:21
  get
• 11:21
  access
• 11:22
  to
• 11:22
  that
• 11:22
  yourself,
• 11:22
  you
• 11:22
  should
• 11:23
  be
• 11:23
  here.
• 11:23
  This
• 11:24
  is
• 11:24
  the
• 11:24
  conference
• 11:24
  to
• 11:25
  be
• 11:25
  at.
• 11:25
  And
• 11:26
  if
• 11:26
  you
• 11:26
  want
• 11:27
  to
• 11:27
  talk
• 11:27
  to
• 11:27
  the
• 11:27
  people
• 11:27
  that
• 11:27
  are
• 11:28
  buying
• 11:28
  that
• 11:28
  technology,
• 11:29
  they're
• 11:29
  walking
• 11:29
  around.
• 11:30
  They're
• 11:31
  not
• 11:31
  always
• 11:31
  advertising
• 11:32
  it,
• 11:32
  but
• 11:32
  we
• 11:33
  know
• 11:33
  who
• 11:33
  each
• 11:33
  other
• 11:34
  are.
• 11:34
  It's
• 11:34
  so
• 11:34
  funny
• 11:35
  we've
• 11:35
  never
• 11:36
  heard
• 11:36
  that
• 11:36
  answer
• 11:36
  before.
• 11:37
  I
• 11:37
  mean,
• 11:37
  we've
• 11:37
  probably
• 11:37
  asked
• 11:37
  that
• 11:38
  question
• 11:38
  a
• 11:39
  hundred
• 11:39
  times
• 11:39
  and
• 11:39
  no
• 11:39
  one's
• 11:40
  ever
• 11:40
  said
• 11:40
  that
• 11:40
  exactly
• 11:41
  like
• 11:41
  that
• 11:41
  before,
• 11:41
  so.
• 11:42
  Well,
• 11:42
  that
• 11:42
  was
• 11:42
  wonderful.
• 11:42
  Man
• 11:43
  learned
• 11:43
  a
• 11:43
  lot.
• 11:43
  Thanks
• 11:44
  for
• 11:44
  spending
• 11:44
  time
• 11:44
  with
• 11:44
  us
• 11:44
  today.
• 11:44
  Thank
• 11:45
  you,
• 11:45
  Chris.
• 11:45
  Thanks
• 11:45
  again.
• 11:45
  Yeah,
• 11:46
  yeah.
• 11:46
  Thank
• 11:46
  you
• 11:47
  so
• 11:47
  much
• 11:47
  again
• 11:47
  to
• 11:48
  TGW
• 11:48
  Logistics
• 11:49
  for
• 11:49
  making
• 11:49
  all
• 11:49
  of
• 11:50
  our
• 11:50
  coverage
• 11:50
  here
• 11:50
  at
• 11:50
  Manifest
• 11:51
  possible.
• 11:52
  Again,
• 11:52
  you
• 11:52
  can
• 11:53
  find
• 11:53
  out
• 11:53
  more
• 11:53
  about
• 11:54
  tgw@tgw-group.com
• 11:58
  and
• 11:58
  until
• 11:59
  next
• 11:59
  time,
• 12:00
  be
• 12:00
  careful
• 12:00
  out
• 12:00
  there.