Latest / Behavioral Health Brief / Ep 5 | The Power Of Lived Experience: Inspiring Hope, Healing And Change

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Ep 5 | The Power Of Lived Experience: Inspiring Hope, Healing And Change · Behavioral Health Brief

0:00
Speaker 1: Welcome to the Behavioral Health Brief, presented by TURNED Behavioral
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Speaker 1: Health Services. Behavioral health is about people. People who deserve compassion, dignity,
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Speaker 1: and the opportunity to heal. At TURN, that belief drives
0:17
Speaker 1: our mission of improving lives. This podcast brings together behavioral
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Speaker 1: health expertise and real stories of transformation to elevate the
0:28
Speaker 1: field and inspire meaningful change. I'm Jim Callahan, CEO of TURN.
0:35
Speaker 1: Today's episode is about leadership, lived experience, and the courage
0:39
Speaker 1: it takes to build a life rooted in compassion. It's
0:42
Speaker 1: about what happens when someone turns their own recovery into
0:46
Speaker 1: a lifelong commitment to helping others do the same. This
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Speaker 1: is the journey we're exploring today with doctor Wendy Broughton,
0:53
Speaker 1: TURNS Chief Operating Officer. Thank you for joining us today
0:57
Speaker 1: on the Behavioral Health Brief. Wendy, it's great to have
1:00
Speaker 1: you here.
1:01
Speaker 2: Thanks very much. Jim, I'm looking forward to it. I've
1:03
Speaker 2: heard a lot about it and I couldn't wait to
1:05
Speaker 2: get here, So it's.
1:06
Speaker 1: Going to be terrific. Between we've worked together for ten years.
1:09
Speaker 2: Ten long years, Jim.
1:10
Speaker 1: Ten long years. It had been ten good years, but
1:14
Speaker 1: ten long years. It's so had some ups and downs
1:16
Speaker 1: as we've gone through our cycle. But I think when
1:18
Speaker 1: we look at what we've accomplished at turned together, from
1:22
Speaker 1: where we started at twenty six and now here we
1:26
Speaker 1: are in twenty twenty six, it's simply amazing how we
1:30
Speaker 1: grew the company together with both of us working so
1:33
Speaker 1: closely together. So before we get into your work and
1:36
Speaker 1: your story, you recently reached a major milestone in your
1:40
Speaker 1: personal life, please share that today.
1:42
Speaker 2: Yeah, I mean, it was amazing, it was surreal. My
1:45
Speaker 2: daughter just graduated UCSB and as regulation, thank you, thank you,
1:51
Speaker 2: I feel like I graduated too. For sure. She calls
1:54
Speaker 2: it adulting, So as she crossed the stage adult Yeah,
1:59
Speaker 2: she was adulting busy, and I though, I mean, like,
2:02
Speaker 2: I'm watching her and I'm so excited for her, and
2:04
Speaker 2: I'm super proud and at the same time, that's my baby,
2:07
Speaker 2: that's my baby girl. So I'm loving that she's launching,
2:12
Speaker 2: and at the same time, I want to hold on
2:14
Speaker 2: tight and I'm just I'm so proud of the person
2:17
Speaker 2: she's become. I'm so grateful. I've shared with you before
2:21
Speaker 2: that you know, my child that has grown up at turn.
2:24
Speaker 2: You know, when she was just a young thing, a toddler,
2:28
Speaker 2: we would gather up her toys and her stuffed animals
2:31
Speaker 2: and the clothes that she was no longer wearing. And
2:33
Speaker 2: trust me, the girl has a wardrobe. She can spare
2:35
Speaker 2: a few things. And we would load up the truck
2:37
Speaker 2: and go over to our women's residential program where, yeah,
2:41
Speaker 2: the women and children were, and she got to donate
2:44
Speaker 2: those things, I mean personally donate them. And she got
2:47
Speaker 2: to see that she has blessings and she has a
2:50
Speaker 2: grace in her life that these kids have never known.
2:54
Speaker 2: And she got to be a part of that. And
2:55
Speaker 2: I think it helped to develop not just her character,
2:59
Speaker 2: but just this notion of giving back and especially when
3:02
Speaker 2: you have more. And so every year we would do
3:04
Speaker 2: that and so my hope is she carries that tradition
3:07
Speaker 2: on with her children. And but anyways, yeah, it was
3:11
Speaker 2: it was a fun weekend and I was super proud to,
3:14
Speaker 2: you know, bear witness to my baby's next mile.
3:17
Speaker 1: So, oh yeah, that's great. So let's back up just
3:19
Speaker 1: a little bit, and is there one certain moment that
3:23
Speaker 1: sticks out for you besides the graduation day? I mean,
3:25
Speaker 1: because you know, Gabby graduated a couple of years ago,
3:28
Speaker 1: and that was tremendous and then but it was there
3:31
Speaker 1: one thing that really sticks out for you through those
3:35
Speaker 1: four years, just maybe a little funny thing or something
3:38
Speaker 1: that you can think back on when you were up
3:40
Speaker 1: in Santa Barbara or she was down here.
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Speaker 2: I mean, she's my kid, you know. I will have
3:46
Speaker 2: to say this. The one thing about my daughter that
3:49
Speaker 2: everyone talks about. She would get awards in school too,
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Speaker 2: like all through elementary and high school, and that is
3:56
Speaker 2: that she was always like the citizenship award and they
4:00
Speaker 2: would explain it like this. Annie always make sure that
4:03
Speaker 2: everyone has a friend. She's not one of those people
4:06
Speaker 2: that will allow her to click up with her friends
4:08
Speaker 2: and watch somebody else sit by themselves. She's very inclusive.
4:12
Speaker 2: She has more sets of groups of friends than I
4:15
Speaker 2: can keep count of. They've all been to my house,
4:17
Speaker 2: by the way. But I love the people she surrounds
4:22
Speaker 2: herself with and that's due to her. She knows how
4:24
Speaker 2: to nurture it. And I just love that she makes
4:26
Speaker 2: sure that everybody's included. It's a really cool thing.
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Speaker 1: You know. I think one of the things that stuck
4:31
Speaker 1: with me was when you said the other day you
4:34
Speaker 1: were up there for graduation and talk to some of
4:36
Speaker 1: the other students that were graduating and had no path, right,
4:41
Speaker 1: they didn't know what they were going to do. They
4:43
Speaker 1: were going back home. And now Annie is on her
4:47
Speaker 1: path and she's already got a job and she's working
4:49
Speaker 1: and stuff like that. I could hear how proud you
4:52
Speaker 1: were in that time. So congratulations on that.
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Speaker 2: I don't know where she gets that type a personality from.
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Speaker 1: I don't know where she gets it all.
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Speaker 2: She's finished all her classes by March, and she had
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Speaker 2: a full time job offer at a wealth management company
5:05
Speaker 2: in Santa Barbara starting April first, so she's already working
5:08
Speaker 2: full time. And you know, for the most part, the
5:11
Speaker 2: Bank of Mommy has closed. We're hoping for a full
5:14
Speaker 2: launch this summer. But you know, anyways, so that means you.
5:17
Speaker 1: Could spend more money on bikes now, right and the
5:20
Speaker 1: toys that you need right right. Anyhow, So that's really great,
5:26
Speaker 1: happy for you, Happy for Annie, and congratulations on that milestone.
5:30
Speaker 1: And I know it's been a very busy time for
5:32
Speaker 1: you and for I recently, but we did just have
5:35
Speaker 1: our strategic retreat with the board. Maybe you could share
5:38
Speaker 1: some thoughts on the strategic retreat and how that was
5:41
Speaker 1: for you.
5:41
Speaker 2: Yeah, I thought it was I mean personally, I thought
5:43
Speaker 2: it was great. I think our board is comprised of
5:46
Speaker 2: some a rare breed of people. I mean a lot
5:49
Speaker 2: of the board members got to their seats because they
5:52
Speaker 2: have personal experience, whether it's them or their family members,
5:56
Speaker 2: and so they really feel driven to be a part
5:58
Speaker 2: of the solution. And then there's other board members who
6:01
Speaker 2: just want to give back, you know, they have the
6:03
Speaker 2: time and the expertise to really help guide, you know,
6:06
Speaker 2: guide us in our direction. The one thing I will
6:08
Speaker 2: say about the retreat, which I thought was amazing. They
6:11
Speaker 2: were so engaged, but like the energy was palpable, It
6:15
Speaker 2: was alive in there, and they were really focused in
6:17
Speaker 2: trying and and it was funny because they would catch
6:21
Speaker 2: themselves and each other, you know, going back to default,
6:24
Speaker 2: and we kept talking about keeping it above the line
6:26
Speaker 2: and keeping it to the right of the equals sign
6:28
Speaker 2: in the equation, and they weren't afraid to do that.
6:31
Speaker 2: And I think you have to have the level of
6:34
Speaker 2: humility that you know to admit you don't know what
6:38
Speaker 2: you don't know, and also to be able to be
6:41
Speaker 2: brave and give feedback. And at the end of the day,
6:44
Speaker 2: what we wanted was the board to plant the flag
6:46
Speaker 2: on the top of the hill and give us vision
6:48
Speaker 2: and direction. And they nailed it.
6:50
Speaker 1: I mean that was really good. We now have our
6:53
Speaker 1: north star. Yeah, there you go, and our north star
6:55
Speaker 1: is going to be in our four quadrant squares for
6:58
Speaker 1: our driven purposes that we have for turn. Anyhow, before
7:03
Speaker 1: we kind of move forward, I just wanted to say
7:05
Speaker 1: I thought the strategic retreat was really great. It was
7:09
Speaker 1: good to hear some of the board members say, you know,
7:12
Speaker 1: I haven't been as engaged as I need to be,
7:14
Speaker 1: and the strategic retreat brought them back to the table
7:18
Speaker 1: and really motivated them. And I think it's really good
7:20
Speaker 1: as we go forward into this summer.
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Speaker 2: You know, you make a good point because you know,
7:24
Speaker 2: our board chair Jeanette Sanchez, who's amazing all you know,
7:29
Speaker 2: driven passion. I love it. The other thing is, you know,
7:32
Speaker 2: there's a lot of heart. So we did a lot
7:34
Speaker 2: of hard work, but there was heard at the table too.
7:37
Speaker 2: And the one thing I liked about it is it
7:39
Speaker 2: was just this assessment of we're at this two point
7:41
Speaker 2: h version, right, And she kept saying that so it
7:44
Speaker 2: was like the board of Director's two point oho and
7:47
Speaker 2: so they're leveling up, so they're engaging at a higher level.
7:50
Speaker 2: And again, I couldn't have been more proud. I thought
7:52
Speaker 2: it was amazing.
7:52
Speaker 1: To be honest, Well, I'd be remiss if I didn't
7:55
Speaker 1: thank Mike Staver for facilitating that for us. That was
7:59
Speaker 1: really a great He's a great facility. But let's move
8:01
Speaker 1: into some more kind of the conversation today around compassion
8:06
Speaker 1: and what when you hear the word compassion, what comes
8:10
Speaker 1: up for you? When we think about our workforce and
8:13
Speaker 1: the fabric of our workforce, what comes up for you?
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Speaker 2: Yeah, I mean, compassion is at the heart of everything
8:19
Speaker 2: we do. People come to us in the most difficult
8:23
Speaker 2: times of their lives, right They need a soft place
8:26
Speaker 2: to land, and we've got to provide that to them
8:28
Speaker 2: without judgment. And that's really what prevents people from walking
8:32
Speaker 2: in the door to begin with is stigma, and they're
8:34
Speaker 2: just afraid that, you know, someone's going to look at
8:37
Speaker 2: them sideways. And we just don't do that. It's the
8:39
Speaker 2: way that we design our programs and our services where
8:44
Speaker 2: we meet with our clients with complete compassion and understanding.
8:47
Speaker 2: It's the way that we involve their family members and
8:50
Speaker 2: really understand like people come in with their own traditions,
8:53
Speaker 2: their own cultures, their own understandings and preferences, and it's
8:56
Speaker 2: our job to meet them where they're at and just
9:00
Speaker 2: be there for them. One of the things that I
9:02
Speaker 2: love is that little tibit, little trivia tibit here is
9:06
Speaker 2: that the number one predictor of successful treatment episode is
9:11
Speaker 2: the therapeutic relationship. So if the counselor is there with
9:16
Speaker 2: empathy and compassion, and that the client is left feeling understood, heard,
9:23
Speaker 2: that they matter, that they're important, and the person's really
9:26
Speaker 2: there and it's tangible, their success is eminent. It's perfect.
9:30
Speaker 2: So we've got to get that one right.
9:32
Speaker 1: Yeah. You know, it's really interesting you say that because
9:35
Speaker 1: our guest that I had on Tuesday, who is out
9:39
Speaker 1: of our drug court program. She was saying that when
9:42
Speaker 1: she was in jail, people would tell her, don't go
9:45
Speaker 1: to that program. It's a failure program. You're never going
9:47
Speaker 1: to make it through. But then when she stepped through
9:50
Speaker 1: the door and got there and felt the compassion and
9:53
Speaker 1: the love from the people at our drug court, you know,
9:55
Speaker 1: that's what really when we talk about compassion is really
9:58
Speaker 1: great for our for our clients. So let's back up again,
10:02
Speaker 1: back up a little bit. Why don't you've been with
10:04
Speaker 1: TURN for twenty eight years, and so can you describe
10:08
Speaker 1: some of the first jobs that you had at TURN
10:11
Speaker 1: and your path to really kind of becoming COO because
10:16
Speaker 1: that's a long journey, and be interesting to hear.
10:19
Speaker 2: That it is a long journy. I can't remember at.
10:23
Speaker 1: All, probably didn't come out right anyhow.
10:25
Speaker 2: I know I have white hair for a reason.
10:27
Speaker 1: I started the last ten years. I was a little
10:30
Speaker 1: bit different color when I started.
10:32
Speaker 2: I started blonde, and you know, anyways, yeah, you know,
10:36
Speaker 2: I remember when I first got my first job as
10:40
Speaker 2: a program manager at one of the programs, and it
10:43
Speaker 2: was a small, outpatient program, and you know, I loved it.
10:47
Speaker 2: I remember we would have what I considered at the
10:50
Speaker 2: time these big corporate management meetings and there was about
10:54
Speaker 2: fourteen of us that would sit around a conference room table.
10:57
Speaker 2: Now we have to rent a hotel to get our
10:59
Speaker 2: own higher management team together for an all hands meeting.
11:03
Speaker 2: I mean, that's the growth that we've come from. It's
11:06
Speaker 2: it's it's amazing. I look back and I'm really grateful
11:11
Speaker 2: for you know some of the early on experiences. I
11:14
Speaker 2: will share a story since you know it's story time.
11:17
Speaker 2: So I was working at this program, the first program
11:19
Speaker 2: I was hired at, and it was called PIR and
11:21
Speaker 2: it was Probationers in Recovery. And it was an intensive
11:24
Speaker 2: outpatient program where you had the counselors on site, but
11:27
Speaker 2: also the probation officers.
11:29
Speaker 1: Oh, right next to each other.
11:30
Speaker 2: Right there in the same offices. So it's therapy and
11:33
Speaker 2: probation and it was great. Now I was younger, and
11:38
Speaker 2: I wasn't completely in experience, but I was acting like
11:41
Speaker 2: I knew what I was doing. I was hired, for
11:43
Speaker 2: God's sakes, I better be, you know, trying to run it.
11:45
Speaker 2: So at one point we get probation and law enforcement
11:50
Speaker 2: comes barreling in the front door and they're yelling fifth
11:54
Speaker 2: waiver rights, fifth waiver rights, and everybody goes up against
11:58
Speaker 2: the wall standing there. So naturally I go up against
12:02
Speaker 2: the wall, standing there. The head of probation comes over
12:07
Speaker 2: to me. She's like, not the staff, honey, nuts. I
12:12
Speaker 2: lined up with all the clients I was, you know,
12:14
Speaker 2: you got the search and you know on all of that,
12:17
Speaker 2: and I didn't know I would just say that the
12:20
Speaker 2: clients and staff had a good laugh about expense. That
12:23
Speaker 2: was my first job here and it's been a it's
12:26
Speaker 2: been an.
12:26
Speaker 1: Evolution since, really interesting. So let's talk about I think
12:30
Speaker 1: one of the things that makes you so new unique
12:32
Speaker 1: at the company. A lot of people look up to
12:34
Speaker 1: you at the company is when we there's two moments here.
12:38
Speaker 1: I want to highlight one for the for the people
12:41
Speaker 1: out there that want to come to work for Turn.
12:43
Speaker 1: There's the story that John Richardson's tells. John Richardson started
12:48
Speaker 1: as a ur analysis guy right, very low on the
12:52
Speaker 1: totem poland made it all the way to VP right
12:55
Speaker 1: and then retired from the company. And I mean that's
12:58
Speaker 1: where people start. And then and we've had people approach
13:01
Speaker 1: us when we've been at the programs and they talk
13:03
Speaker 1: to us about One young lady at the time said Wendy,
13:07
Speaker 1: I want your job, how do I get there? And
13:09
Speaker 1: then we spent time with that individual after the event
13:14
Speaker 1: we were at and you kind of coach them along
13:17
Speaker 1: in their career. So maybe describe that feeling and how
13:21
Speaker 1: you've come to the coaching now that you do rather
13:24
Speaker 1: than working in her program and you're at the CEO level,
13:28
Speaker 1: and we're both in the mentorship roles. But describe your
13:30
Speaker 1: mentorship and yeah, for us, well, I mean, I.
13:33
Speaker 2: Think you just said it right. It's one of our
13:34
Speaker 2: core values, you know, as mentoring people. And it's a privilege,
13:38
Speaker 2: it's an honor that you know, I get to sit
13:40
Speaker 2: there and try to impart some wisdom, if you will,
13:44
Speaker 2: if nothing else, it's lessons learned.
13:46
Speaker 1: Right.
13:46
Speaker 2: It never came super easy for me. I had to
13:49
Speaker 2: work hard for you know where I've been able to
13:52
Speaker 2: come in my life. And so if I can help
13:54
Speaker 2: someone along the way and lift them up, I love that.
13:57
Speaker 2: When we're in new employee engagement, we talked to those
13:59
Speaker 2: new employees and my fervent wish is that they fall
14:03
Speaker 2: in love with this agency the way that I have.
14:05
Speaker 2: I hope that they can share with us what their
14:09
Speaker 2: personal mission is and we can align that with the
14:12
Speaker 2: company mission. So it's a win win. So I will
14:14
Speaker 2: give you an example. The other day, it was so
14:18
Speaker 2: long ago, it was yesterday. I try to think back,
14:20
Speaker 2: when was that it was yesterday? I was, I know.
14:23
Speaker 2: So I was in my office and I had a
14:25
Speaker 2: program manager come in and talk to me, and she
14:29
Speaker 2: was so happy because we've been encouraging her to go
14:32
Speaker 2: for her licensing exam and she had tried and it
14:35
Speaker 2: was hard, and it's not common for everyone to pass
14:37
Speaker 2: the first shot, and so she was really anxious about
14:41
Speaker 2: taking it so much so she wanted to defer it.
14:43
Speaker 2: She wanted to put it off. And I remember, and
14:45
Speaker 2: it was just you never know how powerful your words
14:48
Speaker 2: are going to be. But I just remember saying to
14:49
Speaker 2: her in passing, just go do it, just go grab it.
14:52
Speaker 2: You can do it. You've got this. So she went
14:55
Speaker 2: and she studied for a couple of weeks she passed it.
14:58
Speaker 2: So yesterday she came to my office and she said,
15:00
Speaker 2: you know, thank you so much. You know, I'm so
15:03
Speaker 2: relieved that that is behind me. I said, more than that,
15:06
Speaker 2: look at your confidence. I said, now we get to
15:09
Speaker 2: sit down and talk about where you're going next. Right,
15:12
Speaker 2: what does this mean for you? What doors does this open?
15:15
Speaker 2: And she was so excited, she was lit up. And
15:18
Speaker 2: then we walked down the hall to your office and
15:21
Speaker 2: politely interrupted a meeting you were in.
15:23
Speaker 1: So that week, that's okay. That meeting needed interruption, So
15:26
Speaker 1: that was ok that's okay.
15:27
Speaker 2: But we got to give her a shout out, you know,
15:29
Speaker 2: in that same moment, the CEOs, whomever, you know, it's
15:32
Speaker 2: just people who were cheering her on. That's the gift
15:35
Speaker 2: of our roles.
15:36
Speaker 1: She had told me she was going to take two
15:38
Speaker 1: weeks off and go study, but I didn't know what
15:41
Speaker 1: licensure she was going for. But I could see her
15:44
Speaker 1: lit up yesterday when she walked in. And so maybe
15:48
Speaker 1: you could share. What advice would you give others that
15:51
Speaker 1: are in that similar position, are looking to grow within
15:54
Speaker 1: the company or join our company. What would your advice be?
15:58
Speaker 2: Yeah, I mean it's okay not to have all the answers.
16:03
Speaker 2: You know, I did not start in my role thinking
16:06
Speaker 2: I would be sitting where I'm at today. You know,
16:09
Speaker 2: it's inside us, but the work reveals it. And so
16:13
Speaker 2: I would say this, there's some things that a lot
16:16
Speaker 2: of people come into this field because it's in their heart.
16:19
Speaker 2: They have someone in their family that you know, has
16:22
Speaker 2: suffered and they've been a witness to that and they
16:25
Speaker 2: want to make a difference. And so I understand that,
16:28
Speaker 2: and it's really what drove me as well. But if
16:33
Speaker 2: those folks don't take care of their own issues, their
16:38
Speaker 2: own traumas, if they come into the field, and they're
16:42
Speaker 2: spending their time and energy trying to suppress those issues
16:45
Speaker 2: and those feelings and trying to be present for clients.
16:49
Speaker 2: It's going to manifest as burnout. Now they're not going
16:51
Speaker 2: to identify it as burnout. They're going to say the
16:54
Speaker 2: job is stressful, productivity is unreasonable, and the clients are
16:57
Speaker 2: too tough. That all might be true, but it's compounded
17:01
Speaker 2: by trying to suppress all that work that still still
17:04
Speaker 2: needs to be done on a personal level. Yeah, so
17:06
Speaker 2: I would encourage people take care of yourself, do that work.
17:10
Speaker 2: The other thing is this, I can look across at
17:14
Speaker 2: a client and look them in the eye and whatever
17:16
Speaker 2: I'm suggesting that they do, I can look them in
17:19
Speaker 2: the eye and say, I'm not asking you to do
17:21
Speaker 2: anything that I haven't already been willing to do or
17:24
Speaker 2: have done myself. And that's authentic and that client can
17:27
Speaker 2: feel it and know it, and that can be a
17:29
Speaker 2: difference maker.
17:30
Speaker 1: Yeah, you know the interesting thing, And just to share
17:32
Speaker 1: a story, you know, I jumped into the company as
17:37
Speaker 1: the CEO. I didn't work my way up into that position.
17:40
Speaker 1: I jumped into it as CEO, and I just want
17:43
Speaker 1: to share with our audience and others that are listening.
17:46
Speaker 1: I knew nothing about the clinical field, and so I
17:49
Speaker 1: jumped in and from the business end. But Wendy was
17:54
Speaker 1: my guiding light, nor star, if we want to call it, that,
17:57
Speaker 1: who taught me everything about the business and the clinical
18:01
Speaker 1: aspects of the business. And I think one of the
18:03
Speaker 1: things that stays with me is I can remember before
18:07
Speaker 1: I joined TURN, I would look at somebody on standing
18:10
Speaker 1: on the side of the road who had to sign
18:12
Speaker 1: out for money, going man, that person needs a job.
18:15
Speaker 1: I had a different picture of that person. But then
18:18
Speaker 1: after coming to work for TURN at the time it
18:21
Speaker 1: was MHS and you explaining to me about that individual
18:26
Speaker 1: and what that individual is experiencing and the lived experience
18:30
Speaker 1: that comes along with those people and what they're carrying.
18:33
Speaker 1: I completely looked at people differently. Maybe you could share
18:38
Speaker 1: some of your recovery and thirty eight years of recovery
18:43
Speaker 1: and just share with us that for you and the
18:47
Speaker 1: kind of your north star that keeps you on that
18:50
Speaker 1: path in recovery.
18:51
Speaker 2: Yeah, you bet. I'm happy to talk about myself, but
18:54
Speaker 2: I don't want to overshadow the fact that you know,
18:56
Speaker 2: you did start ten years ago and it took a
18:58
Speaker 2: lot of courage to take the helm at a company
19:01
Speaker 2: that's all about behavior health services when for the most part,
19:05
Speaker 2: I'm gonna probably butcher it a little bit. But your
19:07
Speaker 2: acumen was you know, construction and banking, and you're entrepreneurial
19:11
Speaker 2: for sure, business working in you know Qualcombe, big, big industry, technology,
19:17
Speaker 2: all of that. But at the heart of it, what
19:20
Speaker 2: you got was it's about people. Yeah, you know, and
19:22
Speaker 2: I always appreciated your courage.
19:24
Speaker 1: Thank you for that.
19:25
Speaker 2: Yeah, let's talk about me now.
19:26
Speaker 1: Okay, let's do that because I really want you to
19:30
Speaker 1: share your lived experience because I think that is so
19:33
Speaker 1: unique in your position. That's helped you in the company
19:37
Speaker 1: because you can relate to people. When we've done our
19:40
Speaker 1: employee engagements, you look at the people on the screen
19:43
Speaker 1: or if they're in the room and they're they're new
19:46
Speaker 1: and their license and they're a case manager, and you
19:48
Speaker 1: can go, I've sat in your shoes on day one,
19:50
Speaker 1: so you know you're not going to buffalo me with
19:53
Speaker 1: your answer. And so I think that's really unique for
19:55
Speaker 1: you to be able to share your lived experience and
19:59
Speaker 1: some of your child along the way.
20:01
Speaker 2: Well, I mean absolutely, I was one of the lucky
20:04
Speaker 2: ones for sure, even though I didn't feel like it
20:06
Speaker 2: at the time. I'll tell you that I got sober
20:09
Speaker 2: when I was twenty two years old, and just this
20:13
Speaker 2: last February, a couple months ago, I turned sixty, so
20:16
Speaker 2: you can do the math on that. I have lived
20:20
Speaker 2: longer sober than I ever did drinking. You know, my
20:23
Speaker 2: daughter has only ever known a sober, loving, kind, completely
20:28
Speaker 2: present mom, and that means lucky.
20:31
Speaker 1: Yeah, it's really great.
20:32
Speaker 2: I mean I would I would love to sit here
20:34
Speaker 2: and tell you that I was young and impressionable and
20:38
Speaker 2: I fell in with the wrong crowd. But the truth
20:41
Speaker 2: of it, in all seriousness, is I was the wrong crowd.
20:44
Speaker 2: I was the person you would hope your daughter never
20:47
Speaker 2: hung out with. I got everybody in trouble. That's a
20:55
Speaker 2: whole other episode. But I will tell you that me
21:00
Speaker 2: getting sober young not only gave me a second chance
21:04
Speaker 2: at life, but probably everybody else who was around me.
21:06
Speaker 2: So I'm really grateful, you know, I'm really grateful that
21:09
Speaker 2: I have this life today that you know I can't imagine.
21:14
Speaker 2: And you know I joke around, but I also, like
21:16
Speaker 2: I don't take it lightly. I love the work that
21:18
Speaker 2: we do. I believe in it. I'm hoping that I'm
21:21
Speaker 2: a voice for people who either have come a long
21:25
Speaker 2: way or they're just at their beginning stage of their recovery.
21:29
Speaker 2: I want to be that beacon of hope. I'm on
21:31
Speaker 2: the other side of that recovery. But it didn't happen.
21:34
Speaker 2: It didn't I wasn't just transported there. I had to
21:37
Speaker 2: work at it.
21:38
Speaker 1: And you still have interesting when you share. Even though
21:41
Speaker 1: it's been thirty eight years, you still have to work
21:43
Speaker 1: at it today. It's not something that just is now
21:46
Speaker 1: in the background, but it's still there. So before we
21:50
Speaker 1: reach to our break, our first break, could you talk
21:54
Speaker 1: about our guiding principles of people, culture and growth.
21:57
Speaker 2: Yeah. I mean it's the way that we make our decisions, right,
21:59
Speaker 2: it's ours and so as long as we're putting people first,
22:03
Speaker 2: and in my mind, we're centered, you know, we are good.
22:07
Speaker 2: We've got to know who are we serving? What do
22:09
Speaker 2: the clients need? Who are these people? I can tell
22:13
Speaker 2: you this, They're not those people. They're my people. I'm them,
22:16
Speaker 2: they are me. I don't see a difference. Again, the
22:18
Speaker 2: difference might be that I'm just on this side of
22:21
Speaker 2: the recovery journey. So we've got to understand that. And
22:24
Speaker 2: then also with our staff, you know, there are people
22:28
Speaker 2: we're responsible for them, and I know you feel the
22:30
Speaker 2: same way. We've talked about it. You care deeply. You
22:33
Speaker 2: are one of the most thoughtful people when it comes
22:36
Speaker 2: to remembering important things and thanking people. And you have
22:40
Speaker 2: a very generous excuse me, a generous spirit. And I
22:43
Speaker 2: just think as long as we keep that forward and center,
22:46
Speaker 2: that's perfect. Culture is a big deal for us. We
22:49
Speaker 2: talk a lot about that. We have the Service Awards
22:52
Speaker 2: as an example, right where we celebrate five years, ten, fifteen, twenty,
22:56
Speaker 2: twenty five, thirty years of.
22:59
Speaker 1: Service beyond thirty. We have people that are at thirty
23:02
Speaker 1: three and thirty four. Now, yeah, we do.
23:05
Speaker 2: And and so one of the things that we asked
23:08
Speaker 2: them were actually I say, you asked them at the
23:11
Speaker 2: Service Awards. You have said what keeps you coming back?
23:14
Speaker 2: And to a person, they always say culture.
23:17
Speaker 1: That's right.
23:18
Speaker 2: They love the program, they love the clients, they love
23:20
Speaker 2: the staff, they love the organization.
23:23
Speaker 1: Like Sharon said a couple of weeks ago, it's the
23:25
Speaker 1: best staff that I've had in my entire career. That's
23:28
Speaker 1: right at turn Behavioral Health Services. So thank you for that. Today,
23:32
Speaker 1: we're going to break it up a little bit and
23:34
Speaker 1: we're going to start with the question that I'm going
23:37
Speaker 1: to ask you, and it's going to become our brief
23:39
Speaker 1: for the day. And you've always said something about the
23:42
Speaker 1: more colorful people are, is that's why we want them
23:46
Speaker 1: to work for us? Could you expand upon that for
23:48
Speaker 1: us today? Yeah?
23:49
Speaker 2: I love that the more colorful the background, the more
23:51
Speaker 2: qualified they background. That's right, Yeah, that's it. It's it's
23:55
Speaker 2: it's this that we recognize that lived experience, erience has
24:00
Speaker 2: tremendous value. You know, we love that we bring it
24:05
Speaker 2: into the fold. It's who we are, It's where we
24:08
Speaker 2: have a rich tapestry of second chances at our organization. Now,
24:13
Speaker 2: one of the things I want to point out is
24:15
Speaker 2: it doesn't replace education or training or professional experience, but
24:20
Speaker 2: it adds to the robustness of the services that we
24:24
Speaker 2: can provide. Where else can you sit in an interview
24:30
Speaker 2: and listen to a candidate list off that he was
24:35
Speaker 2: formerly incarcerated, homeless, substance abuse, mental illness. He has skill
24:41
Speaker 2: sets that are not so legal and they don't really
24:43
Speaker 2: apply to what he's interviewing for the mainstream employer is
24:46
Speaker 2: going to run for the hills, But we get excited.
24:50
Speaker 2: Why we do because we know that when he sits
24:53
Speaker 2: in front of that client, that client is going to
24:56
Speaker 2: be able to see themselves. They're going to know that
24:58
Speaker 2: they are the se and accept it and it's authentic and
25:02
Speaker 2: it's real, and that's what we want. We want that experience.
25:06
Speaker 1: Well, and that experience brings passion to the organization. And
25:10
Speaker 1: there's such a need for all of the services that
25:12
Speaker 1: we supply and the modalities right now in our communities.
25:16
Speaker 1: I mean, we see it in the seven counties that
25:18
Speaker 1: we operate in and the fifteen thousand clients that we
25:21
Speaker 1: can touch on a daily basis. I want to reach
25:24
Speaker 1: out to our audience today and let you know you
25:27
Speaker 1: have plenty of opportunity to work at TURN Internships, volunteer.
25:31
Speaker 1: You can reach out to us through our website at
25:34
Speaker 1: TURNBHS dot org. But I think it's that fabric of
25:38
Speaker 1: our workforce. If you're interested in the fabric of our
25:41
Speaker 1: workforce the way Wendy has just described it, please reach
25:44
Speaker 1: out to us. You can reach out and call us,
25:47
Speaker 1: or you can go back to our website and TURNBHS
25:51
Speaker 1: dot org and really look at the opportunities that are
25:54
Speaker 1: out there. So expand again on why we're so adamant
25:57
Speaker 1: about our workforce.
25:58
Speaker 2: Yeah, I mean, right now, there's a nationwide crisis. There's
26:01
Speaker 2: a work for shortage. There's not enough people entering the
26:05
Speaker 2: behavioral health industry and graduating to fill the projected need.
26:09
Speaker 2: It's just not there. This is why the places that
26:13
Speaker 2: have telehealth are really booming, because there's got to be
26:17
Speaker 2: supply for the demand. So what I will say though, is,
26:21
Speaker 2: you know, we have so many different modalities. We're so big.
26:25
Speaker 2: It's one of the benefits of being one of the
26:27
Speaker 2: oldest nearly fifty years old. We're coming up on a
26:30
Speaker 2: big anniversary here, but being so large, right, So, we've
26:33
Speaker 2: got children's services, adult mental health, inpatient outpatient clinics, We've
26:40
Speaker 2: got veteran and military services, We've got environmental housing, substituse disorders,
26:47
Speaker 2: We've got transitional age youth programs. I mean, they're just
26:51
Speaker 2: there's just so much for the person. Someone could come
26:54
Speaker 2: in and literally work in every modality and not get
26:57
Speaker 2: that breath of experience anywhere else.
26:59
Speaker 1: That's really interesting that you mentioned that, because what I
27:01
Speaker 1: like to highlight for new employees is the way that
27:05
Speaker 1: you can grow in our company. We're not just children,
27:07
Speaker 1: We're not just adult an older adult. We have many
27:11
Speaker 1: modalities and we encourage you to transfer between regions. You
27:15
Speaker 1: could be in San Jose and you want to come
27:17
Speaker 1: to Orange County. You could be in Orange County want
27:19
Speaker 1: to go to Fresno County and we encourage that within
27:22
Speaker 1: our program.
27:23
Speaker 2: That's right. And you know, there's a lot of excitement
27:25
Speaker 2: around some of the innovative justice involved work that we're doing,
27:29
Speaker 2: the court connected care, if you will, from the drug
27:32
Speaker 2: courts and they and the care courts, which is just
27:36
Speaker 2: a hot topic right now, right and also our community
27:39
Speaker 2: based re entry programs the MCRP, which you know stands
27:44
Speaker 2: for the Men's Community re Entry Program. We also have
27:47
Speaker 2: a female REENTRYCRP and Baker's Face that's right, and it's
27:52
Speaker 2: where our clients are serving the last two years of
27:55
Speaker 2: their sentence, but they're so low risk that they get
27:58
Speaker 2: to be integrated back into the community and get the
28:02
Speaker 2: necessary skills to be so successful. There's a lot of
28:05
Speaker 2: folks that are really intrigued by forensic psychology and that,
28:09
Speaker 2: you know, the criminal justice work that we're involved in.
28:11
Speaker 2: I mean there's so much that people could do. Like, really,
28:15
Speaker 2: if you're interested in a path, if you really want
28:19
Speaker 2: to explore, you don't have to choose try each one, right,
28:22
Speaker 2: you know.
28:22
Speaker 1: And then to say, I can remember when we were
28:24
Speaker 1: at the women's facility up in Bakersfield and we went
28:29
Speaker 1: in and the women were in their classroom and I said,
28:31
Speaker 1: what are you guys studying today? Oh, I'm studying to
28:33
Speaker 1: be a forklift driver. Right, because there's so much distribution
28:36
Speaker 1: up in Bakersfield, they had the need for forklift drivers.
28:40
Speaker 1: And so that we also work with employment services and
28:43
Speaker 1: get the people employed that are coming out of our programs. Yeah,
28:46
Speaker 1: and so.
28:47
Speaker 2: There's so much there. So I would just say if
28:49
Speaker 2: anyone's considering, whether it's volunteering or entering the career or
28:53
Speaker 2: you know what, we have a lot of folks that
28:55
Speaker 2: are retiring from a career path that they've been on
28:58
Speaker 2: for a lot of years and now they a transition
29:00
Speaker 2: into something that feels more meaningful. We have a lot
29:03
Speaker 2: of older folks that go back to school and want
29:05
Speaker 2: to do something different. There's a place for everyone at TURNBHS.
29:09
Speaker 1: And there truly is. And now a brief word from
29:12
Speaker 1: Turned Behavioral Health Services will be right.
29:15
Speaker 3: Back, improving lives every day and in every way for Californians.
29:21
Speaker 3: This is the mission of TURN Behavioral Health Services. By
29:25
Speaker 3: focusing on wellness, recovery, and resilience, TURN is helping create
29:29
Speaker 3: lasting change, especially for our military community. If your active
29:34
Speaker 3: duty of veteran reservists, regardless of military status or part
29:39
Speaker 3: of a military family in San Diego, support is here.
29:44
Speaker 3: Courage to Call is a free confidential helpline staffed by
29:48
Speaker 3: veterans who understand military life. From eight am to eight pm,
29:53
Speaker 3: you can connect with peer to peer specialists who are
29:55
Speaker 3: ready to listen, guide, and help. On the very first
29:58
Speaker 3: call buggling with mental health, food, insecurity, finances, housing, You
30:05
Speaker 3: don't have to face it alone. Call eight seven seven
30:08
Speaker 3: six ninety eight seven eight three eight. That's eight seventy
30:11
Speaker 3: seven six nine eight seven eight three eight. Courage to
30:15
Speaker 3: Call will answer your call. Courage to Call is a
30:18
Speaker 3: program of TURN Behavioral Health Services, improving lives every day
30:22
Speaker 3: in every way.
30:23
Speaker 1: Welcome back to the Behavioral Health Brief. I'm Jim Callahan
30:27
Speaker 1: and we're continuing our conversation today with doctor Wendy Boten, Turns,
30:32
Speaker 1: Chief Operating Officer, Wendy, the next question. You often talk
30:36
Speaker 1: about treating the whole person, not just the diagnosis. What
30:40
Speaker 1: does that actually look like in practice?
30:43
Speaker 2: Yeah, it's so important that we think of the whole person.
30:47
Speaker 2: I mean, no one just presents with one convenient diagnosis.
30:52
Speaker 2: Oftentimes they come and they don't even know what the
30:54
Speaker 2: issue is. They just know they don't feel right, they
30:56
Speaker 2: don't feel good. Let's just say somebody presented with symptoms
31:00
Speaker 2: for substance use disorder. It's not enough to just dive
31:03
Speaker 2: in and try to treat that without understanding the whole dynamic.
31:07
Speaker 2: You know, why did they start using what precipitated that?
31:10
Speaker 2: The voices in their head? What do you mean the
31:12
Speaker 2: voices in your head? What does that look like? I see?
31:15
Speaker 2: So they were trying to self medicate and manage the
31:19
Speaker 2: symptoms from a mental illness that was undiagnosed or untreated.
31:23
Speaker 2: So there's a way. I'm just giving you a quick example,
31:25
Speaker 2: but there's a way that you can expand and look
31:27
Speaker 2: at the whole thing. It's it's not unlike primary care.
31:31
Speaker 2: For example, I'm on a wait list or replacement surgery, right,
31:38
Speaker 2: So the worst thing that happens is you know your
31:40
Speaker 2: doctor walks in the room looking at a chart, his
31:43
Speaker 2: nose in the file, and starts talking to you without
31:47
Speaker 2: taking in the whole person. You know, they sit on
31:50
Speaker 2: their little wheelie stool and you know you've got that right, right,
31:54
Speaker 2: So you want to be seen, you want to be heard.
31:56
Speaker 2: You know you're only getting about eight minutes with this
31:58
Speaker 2: physician anyways, But the surgeon is important for me that
32:02
Speaker 2: the surgeon understands why do I want the knee replacement? Why?
32:06
Speaker 2: Because I want my quality of life back, because I
32:09
Speaker 2: want to be out of pain. And let me ask you, Jim,
32:12
Speaker 2: how is that any different than what client walks.
32:15
Speaker 1: In our programs, No difference.
32:18
Speaker 2: They want their quality of life to improve and they
32:20
Speaker 2: want to be out of pain. It's the same thing.
32:22
Speaker 1: That's really interesting because we've been touring those programs, right,
32:27
Speaker 1: and we can see the clients and talk to the clients,
32:29
Speaker 1: and sometimes they don't understand. I remember being at one
32:32
Speaker 1: of the residential units and the poor individual thought a
32:35
Speaker 1: ceiling fan was a spaceship. Yeah, And the next day
32:39
Speaker 1: we came back and he had torn the ceiling fan
32:42
Speaker 1: off the ceiling. So I think it'd be good if
32:45
Speaker 1: you could expand and let people know out there that
32:48
Speaker 1: we deal with some of the most severely mentally here
32:50
Speaker 1: in our communities, and that's what we're so good ACT.
32:53
Speaker 1: A couple of weeks ago we talked with doctor Laura
32:55
Speaker 1: ode Miles about the ACT program. But I think if
32:58
Speaker 1: you could just expand upon that a little bit and
33:01
Speaker 1: then as a follow up question, the family role in
33:04
Speaker 1: all of this that's so critical.
33:06
Speaker 2: Yeah, I mean absolutely, they you know, the individual, We
33:09
Speaker 2: never know who's going to walk in the door. We
33:11
Speaker 2: just have to be prepared. There's no wrong door. Any
33:14
Speaker 2: client should be able to walk in and we should
33:16
Speaker 2: be able to identify their needs, be able to help
33:19
Speaker 2: them navigate that and get them in the proper care.
33:22
Speaker 2: One of the things that makes me, you know, a
33:24
Speaker 2: little upset is when there's siloed systems, you know, so
33:29
Speaker 2: rather than on treating the whole person, what happens is
33:32
Speaker 2: we have to treat certain parts of what's going on
33:35
Speaker 2: for them because of the way the system of care
33:38
Speaker 2: is organized. Well, I'm sorry, but the client doesn't feel
33:41
Speaker 2: it that way. They're not going to start with the
33:43
Speaker 2: feelings over here. Because this funding source says we're going
33:45
Speaker 2: to start here, then we're.
33:46
Speaker 1: Going to move over the transfer to another location to
33:49
Speaker 1: fix those.
33:50
Speaker 2: Feelings exactly, Jim. So we have to be you know,
33:53
Speaker 2: we have to be a little sophisticated in our level
33:55
Speaker 2: of care and be able to make sure that whereas
34:00
Speaker 2: thoughtful and caring and collaborative as possible. Now when you
34:06
Speaker 2: mentioned the family.
34:07
Speaker 1: Yeah, what role do the families really play in recovery
34:11
Speaker 1: of a client?
34:12
Speaker 2: Yeah, the family can make or break it. The chances
34:17
Speaker 2: of a client really recovering on their own is slim
34:22
Speaker 2: to none. It's just slim to none. So if we
34:25
Speaker 2: can appropriately involve the family, they can learn the symptomology,
34:30
Speaker 2: what's going on with their person that they love. They
34:33
Speaker 2: can understand better the trajectory of healing and recovery. What
34:38
Speaker 2: does that look like? So, whether it's SUD sorry I'm
34:41
Speaker 2: using acronyms substance use disorder, or if it's a mental illness,
34:45
Speaker 2: they need to understand. If this person is being prescribed
34:48
Speaker 2: to new medication, what does that look like. What's the
34:51
Speaker 2: timeline to turn around? Does that look like? And you
34:54
Speaker 2: know that we have to ty trate accordingly, like make
34:57
Speaker 2: sure that the client has the support that they need.
35:00
Speaker 2: And it's not always linear. So The other thing I
35:04
Speaker 2: want to say about that is when the families are
35:06
Speaker 2: brought in, they also have been through trauma. The family
35:11
Speaker 2: has been along for the ride with their loved one.
35:13
Speaker 2: That whole family dynamic is fractured. So we have to
35:16
Speaker 2: be able to treat the family as well. And the
35:19
Speaker 2: way I love to describe that is in this room,
35:23
Speaker 2: there's you, there's me, and then there's us. You know,
35:28
Speaker 2: you can't separate.
35:29
Speaker 1: It's an interesting one.
35:30
Speaker 2: Yeah, So there's the client, there's the family, but together
35:34
Speaker 2: they're a family unit. You have to think broader than
35:37
Speaker 2: just the symptom or the need walking in the door.
35:40
Speaker 2: So we you know, we often will offer not just
35:43
Speaker 2: the family, but the individuals and the family you often
35:46
Speaker 2: often find out, sadly enough, that there's generational experiences that right.
35:52
Speaker 1: That word I've heard you use that word, yeah many
35:55
Speaker 1: times about the generational experiences that families have. It's almost
36:00
Speaker 1: like the first child that graduates from college in a family.
36:05
Speaker 1: But there's generational issues that go along with family.
36:08
Speaker 2: That's right. It's so environmental. A lot of people will say, oh,
36:11
Speaker 2: that's just you know that runs in my family. It's
36:14
Speaker 2: not a biological thing that runs in families. Statistics show
36:18
Speaker 2: that it really is the environmental influences that will predict
36:22
Speaker 2: the behavior or the illness, and so people learn and
36:26
Speaker 2: they act accordingly. You might grow up in a family
36:29
Speaker 2: system that drinks, as an example, at every holiday. Well,
36:34
Speaker 2: you don't necessarily have alcoholism running in your family. You
36:37
Speaker 2: have exposure to alcohol with such a level of frequency
36:40
Speaker 2: and intensity that has led to disease.
36:43
Speaker 1: Interesting. Well, Wendy, thank you. Your leadership reminds us behavioral
36:47
Speaker 1: health is more than services. It's about people. It's about connection,
36:53
Speaker 1: It's about the courage to keep growing. Your unwavering commitment
36:56
Speaker 1: and compassion pushes us all to think bigger, care deeper. Now,
37:01
Speaker 1: I'd like to transition to our community questions. This is
37:04
Speaker 1: one of my favorite parts of the program today. So
37:08
Speaker 1: here's just go ahead and pick one of your questions. Okay,
37:12
Speaker 1: going in blind, Going in blind?
37:14
Speaker 2: Let's be a good one.
37:15
Speaker 1: Okay, who is it from? Go ahead, read it?
37:18
Speaker 2: I don't have glasses on it.
37:19
Speaker 1: Oh, okay, well make it up. Okay. This is Gabriella
37:25
Speaker 1: from Nashville asks what are your thoughts on the rise
37:29
Speaker 1: in people using chat, GPT and other AI models for therapy? Wow?
37:36
Speaker 2: Thank you for that loaded question. Gabriella from Tennessee. Well,
37:40
Speaker 2: I mean AI is a tool, and like any tool,
37:45
Speaker 2: it depends on how you use it. So the way
37:48
Speaker 2: I look at it is it should be a supplement,
37:52
Speaker 2: but not a replacement. AI is great when you're needing
37:56
Speaker 2: to research information, maybe even a little education, you go
38:00
Speaker 2: down the research rabbit. Well, you still have to fact check,
38:03
Speaker 2: but it's great that way, or if somebody is looking
38:07
Speaker 2: for help and they don't know where to start. But
38:11
Speaker 2: in terms of the treatment and therapy and that, there's
38:15
Speaker 2: nothing that replaces the human kinnet.
38:18
Speaker 1: I can't imagine I'd be sitting at my computer because
38:22
Speaker 1: I do with Copilot. I'll use it and then start
38:25
Speaker 1: asking Copilot do I have mental health issues? And drilling
38:30
Speaker 1: in and trying to have Copilot tell me whether I
38:33
Speaker 1: have mental health issues or I have anxiety or something
38:36
Speaker 1: like that. I believe it needs that personal question.
38:39
Speaker 2: Yeah.
38:39
Speaker 1: Connection, like you've talked about it, it's really the emotion.
38:43
Speaker 2: So I just made reference to there's me, you and
38:46
Speaker 2: us in the room. But as it relates to this question,
38:50
Speaker 2: there's the energy between us. We feed off of each other.
38:54
Speaker 2: There's a nuance that happens I get excited by an answer.
38:59
Speaker 2: I get excited by some Then you're saying we exchange
39:02
Speaker 2: an energy that happens, and when it feels good and
39:05
Speaker 2: this feels right, you know what's going to happen. We're
39:07
Speaker 2: going to tell this story later and we're going to
39:09
Speaker 2: enjoy it again. You can't do that with a screen.
39:12
Speaker 2: We're not going to revisit it. You know. The best
39:14
Speaker 2: my AI agent can do is give me an LOL.
39:18
Speaker 2: But that's not the belly laugh that we share. That's
39:21
Speaker 2: not that healing that goes on between people.
39:23
Speaker 1: So but at a company, we are moving into using
39:28
Speaker 1: AI for notes on our clinical notes. What does that
39:32
Speaker 1: actually mean? Then? What's the AI piece? How's that going
39:36
Speaker 1: to make it better for the client or better for
39:39
Speaker 1: our employees at.
39:40
Speaker 2: Work where there's technology efficiencies that don't replace the human
39:45
Speaker 2: connection but help to be able to maybe capture notes
39:51
Speaker 2: in a way. I mean, the documentation requirements are hideous,
39:56
Speaker 2: anything there are, they're very difficult. So I mean I
39:58
Speaker 2: think in ways that it can be you for efficiencies, certainly,
40:02
Speaker 2: you know we should. Again, it doesn't mean that I'm
40:06
Speaker 2: going to rely on AI to write my note for me.
40:09
Speaker 2: I know what we've experienced. I mean I could say
40:12
Speaker 2: I could diagnose you today, Jim, but that again is
40:15
Speaker 2: another episode, that episode. But what I'm saying is it
40:18
Speaker 2: can help, but you still have to use your professional
40:21
Speaker 2: training and acumen. You still need to show up and
40:24
Speaker 2: really give the details that create meaning. Because the next
40:28
Speaker 2: time we sit in front of each other, assuming you're
40:31
Speaker 2: a client and I'm a therapist, I want to be
40:33
Speaker 2: able to revisit where we've just been.
40:35
Speaker 1: Right, So it has to be rich good. Okay, final
40:38
Speaker 1: question of the day and I'll read it to you.
40:42
Speaker 1: This is Matt from San Diego wants to know what's
40:46
Speaker 1: the most rewarding part of your job.
40:49
Speaker 2: Okay, I mean, it's always going to be the people
40:54
Speaker 2: for me, but you know I've I was inspired twenty
40:59
Speaker 2: eight years ago and I'm still inspired. I make a
41:03
Speaker 2: choice to come to work at turn. You know, we've
41:05
Speaker 2: talked about the grass could be green or somewhere else,
41:07
Speaker 2: but it's just other grass. It's just different grass.
41:10
Speaker 1: You know.
41:10
Speaker 2: I love what we do. I feel like I know
41:12
Speaker 2: it's cliche, but it feels like family. After all this time,
41:16
Speaker 2: I've watched so much transformation. I'll describe to you.
41:21
Speaker 1: I imagine that there are just so many mess not messages,
41:25
Speaker 1: but visualizations that you have from all these people that
41:29
Speaker 1: you've seen graduate, I mean grow up in our company.
41:32
Speaker 2: Absolutely, I've watched the evolution of a client in treatment
41:37
Speaker 2: sit across from their counselor become so inspired that they
41:40
Speaker 2: themselves want to become a counselor. They graduate the treatment program,
41:45
Speaker 2: they go back to school, they take four years to
41:48
Speaker 2: complete their bachelor's degree, they become certified, then they become
41:52
Speaker 2: registered to become a therapist. Then they go back into
41:55
Speaker 2: our program to be an intern so they can collect
41:58
Speaker 2: all their intern out to become a licensed professional. Years later,
42:02
Speaker 2: they become a licensed professional. They go work in the
42:05
Speaker 2: program only to be promoted to the program manager of
42:09
Speaker 2: the very program where they started as a lost client
42:14
Speaker 2: in pain. Do you know how powerful that is for
42:17
Speaker 2: all those clients sitting in that program looking at this
42:21
Speaker 2: beacon of hope.
42:22
Speaker 1: And also the other star star that's.
42:24
Speaker 2: Right, another north star. And we've watched these same people
42:27
Speaker 2: go on to become vice presidents of this organization.
42:30
Speaker 1: So, John Richardson, what do I.
42:32
Speaker 2: Love the most? The success stories with their clients, with
42:36
Speaker 2: their staff. I mean, it is endless possibilities, so I
42:40
Speaker 2: love being a part of that.
42:41
Speaker 1: Well. As we come to the end of our conversation today, Wendy,
42:44
Speaker 1: thank you for being here today. It's been tremendous. Your story,
42:48
Speaker 1: your leadership, your commitment to turn is just amazing. Before
42:52
Speaker 1: we close, is there any message that you'd like to
42:56
Speaker 1: leave with our listeners today.
42:59
Speaker 2: Well, I mean, since we're doing shameless plugs for coming
43:02
Speaker 2: to work for URN behavioral health, my message would be,
43:06
Speaker 2: come on, join our workforce. I mean, you know, if
43:10
Speaker 2: I were, you know, back in the day, you know,
43:13
Speaker 2: thirty almost thirty eight years ago, now listening to someone
43:18
Speaker 2: with this much time and recovery, I don't know that
43:21
Speaker 2: I would have believed what they had to say. I
43:22
Speaker 2: want to believed if they had thirty eight days, never mind,
43:25
Speaker 2: you know, thirty eight minutes. But the reality is this,
43:30
Speaker 2: I am living proof, like you can actually turn your
43:33
Speaker 2: life around, and if I can do it, anyone can.
43:36
Speaker 2: I am nothing special. I'm just your average person willing
43:39
Speaker 2: to put in the work, and after that hard work,
43:42
Speaker 2: I'm on the other side.
43:43
Speaker 1: I think that's key. That's really a good message. Putting
43:46
Speaker 1: in the work and doing the work and staying the
43:49
Speaker 1: course yep. So thank you today for being on the
43:52
Speaker 1: behavior of health breach. This has been tremendous and I
43:55
Speaker 1: think it's really going to enhance our listeners and our
43:57
Speaker 1: audience and even our employees to get a better look
44:00
Speaker 1: at Jim and Wendy. So thank you, Thank you, Jim.
44:03
Speaker 2: It's an honor.
44:04
Speaker 1: As I close today's episode, I want to pause and
44:07
Speaker 1: practice something essential to well being and perspective, and that's gratitude.
44:13
Speaker 1: It's something I practice every day. And now we have
44:16
Speaker 1: our pocketudes available. If you'd like to have our Pocketude,
44:21
Speaker 1: just reach out to us at our website turnbhs dot
44:24
Speaker 1: org or call our main number at eight five eight
44:27
Speaker 1: five seven three twenty six hundred. I'd like to begin
44:31
Speaker 1: by recognizing the entire workforce at TURN. Your compassion and
44:36
Speaker 1: dedication make a difference every single day. I want to
44:40
Speaker 1: express our deep gratitude to our turnboard of directors. They
44:45
Speaker 1: are our stewards of our mission, the guardians of our values,
44:49
Speaker 1: and the strategic partners who ensure we stay focused on
44:53
Speaker 1: improving lives. To our board, thank you for your unwavering commitment.
44:58
Speaker 1: Your leadership helps TURN continue serving communities across California with integrity,
45:04
Speaker 1: and heart. You can learn more about our board and
45:08
Speaker 1: each of their individual visions for Turn at turnbhs dot org.
45:14
Speaker 1: And to Wendy, thank you for sharing your story, your leadership,
45:18
Speaker 1: and your heart with us today. To our listeners, thank
45:21
Speaker 1: you for being with us. Please like, share, subscribe. These
45:26
Speaker 1: conversations remind us that meaningful change happens when people are
45:31
Speaker 1: met with compassion, support and understanding. And when that happens,
45:37
Speaker 1: the impact extends beyond individuals to families and entire communities. Together,
45:44
Speaker 1: we are improving lives. I'm Jim Callahan, See you next time.
45:50
Speaker 1: This has been the behavior of health brief where insight
45:53
Speaker 1: meets impact