Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
CX in the age of AI: A leading outsourcer's perspective - Interview with Cathy Jooste and John Samuel of CGS
Today’s interview is with Cathrine (Cathy) Jooste, President of the Business Process Outsourcing Division, and John Samuel, EVP and CTO, at CGS, a global provider of applications, enterprise learning, customer experience and outsourcing services. Cathy and John join me today to talk about how the BPO/outsourcing business has changed over the last 40 years, the current challenges that the space is facing, how things are evolving, what are the tech and talent implications of these developments and if we are moving to a fully automated customer service future. Finally, they offer a perspective…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.