Latest / Personal Injury Mastermind w/ Chris Dreyer
447. Inside Morgan & Morgan's Intake Operations: Managing Millions of Calls w/ Angie Flury
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Every missed call carries the same risk: You could have lost a $10,000 case or a $10 million case. At Morgan & Morgan's scale, that reality shapes every intake decision.
Angie Flury is the Chief Call Center Officer at Morgan & Morgan, where she leads the firm's Case Control Center and oversees more than 1,500 employees across 11 departments. Over the last five years, she has scaled the intake operation from 240 agents to more than 1,100 while maintaining a personal injury…
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