Ep. 76 - The Service Gap In Embedded Finance: Why Great Tech Isn't Enough Anymore - Recorded LIVE from the Equals stand @ Money 20/20 Europe
Recorded live from the Equals stand at Money20/20 Amsterdam, Justin Hanna is joined by Louisa Murray, Chief Sales Officer at Equals, to discuss new research highlighting a growing service gap across embedded finance.Lou explains why many providers have focused heavily on technology while underinvesting in customer support, where businesses experience the biggest failures across the customer lifecycle, and how poor servicing can quietly undermine growth.They also debate the role of AI versus human expertise in financial services and explore what trust and support should look like in the next…
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