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AI Won't Fix Bad Data—Here's What Will | Carmit DiAndrea
In this episode of Symplicity Conversations, we sit down with Carmit DiAndrea, Director of AI Data Management at NiCE, to explore how data, AI, and human insight come together to transform customer experience (CX). Carmit shares her unique perspective from working at the intersection of customers, product teams, and analysts—and why quantifiable business value must always come first. We discuss why AI is only as powerful as the data behind it, how organizations can become truly “data-ready,” and why governance, transparency, and fairness are foundational to success. Together, we unpack the…
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