Latest / Omni Talk Retail / Inside Whatnot: The Secret $5B Live Shopping Empire
Transcript
- 0:00This
- 0:00one
- 0:00is
- 0:00all
- 0:01about
- 0:01the
- 0:02wildly
- 0:02entertaining
- 0:03FOMO
- 0:04inducing
- 0:04$5
- 0:05billion
- 0:05shopping
- 0:05app
- 0:06you've
- 0:06never
- 0:06heard
- 0:06of.
- 0:06And
- 0:07according
- 0:07to
- 0:07the
- 0:07friend
- 0:07of
- 0:08the
- 0:08show,
- 0:08Jason
- 0:08Del
- 0:08Rey
- 0:09at
- 0:09Fortune,
- 0:10this
- 0:10app
- 0:11is
- 0:11called
- 0:11Whatnot.
- 0:12Whatnot
- 0:13is
- 0:13a
- 0:13five
- 0:13year
- 0:13old
- 0:13shopping
- 0:14app
- 0:14that
- 0:14quietly
- 0:14climbed
- 0:15app
- 0:15Store
- 0:16charts
- 0:16as
- 0:16one
- 0:16of
- 0:16the
- 0:16leaders
- 0:17of
- 0:17the
- 0:17growing
- 0:17trend
- 0:18of
- 0:18live
- 0:19stream
- 0:19Commerce
- 0:19in
- 0:20the
- 0:20US
- 0:20and
- 0:20currently
- 0:21ranks
- 0:21inside
- 0:21the
- 0:21top
- 0:2215
- 0:23most
- 0:23popular
- 0:23free
- 0:24iPhone
- 0:24apps
- 0:25in
- 0:25the
- 0:25United
- 0:25States.
- 0:26Live
- 0:26streaming
- 0:27on
- 0:27Whatnot,
- 0:27as
- 0:27we
- 0:28are
- 0:28sure
- 0:28Omnitalk
- 0:29fans
- 0:29are
- 0:29aware,
- 0:29offers
- 0:30a
- 0:30new
- 0:30spin
- 0:31on
- 0:31QV
- 0:32and
- 0:32HSN
- 0:32cable
- 0:32TV
- 0:33shopping
- 0:33channels
- 0:34of
- 0:34yesteryear,
- 0:35marrying
- 0:35some
- 0:35of
- 0:35the
- 0:36auction
- 0:36model
- 0:36and
- 0:36enthusiast
- 0:37appeal
- 0:38of
- 0:38ebay
- 0:38with
- 0:39the
- 0:39camaraderie
- 0:39and
- 0:40communal
- 0:40viewing
- 0:41euphoria
- 0:41of
- 0:42Twitch.
- 0:43Wow.
- 0:43Merchants
- 0:44on
- 0:44Whatnot
- 0:44sold
- 0:44a
- 0:45combined
- 0:45$3
- 0:45billion
- 0:46in
- 0:46goods
- 0:46in
- 0:452024,
- 0:47mainly
- 0:48in
- 0:48collectible
- 0:48categories
- 0:49like
- 0:49trading
- 0:49cards
- 0:50and
- 0:50sports
- 0:51cards,
- 0:51but
- 0:52also
- 0:52in
- 0:52fast
- 0:52growing
- 0:53verticals
- 0:53like
- 0:53women's
- 0:54fashion
- 0:54and
- 0:54sneakers
- 0:55too.
- 0:55The
- 0:56startup,
- 0:56while
- 0:56still
- 0:57unprofitable,
- 0:57is
- 0:58also
- 0:58forecasting
- 0:59more
- 0:59than
- 0:59$6
- 0:59billion
- 1:00in
- 1:00gross
- 1:00merchandise
- 1:01volume
- 1:01in
- 1:02in
- 1:002025.
- 1:03So
- 1:04doubling
- 1:04the
- 1:04business
- 1:04or
- 1:05like
- 1:05I
- 1:06said,
- 1:06doubling
- 1:06the
- 1:06business
- 1:06in
- 1:072024.
- 1:08And
- 1:08this
- 1:08is
- 1:08also
- 1:09the
- 1:09A
- 1:09and
- 1:09M
- 1:09Put
- 1:09yout
- 1:10on
- 1:10the
- 1:10Spot
- 1:10question.
- 1:11Okay.
- 1:11All
- 1:12right,
- 1:12you
- 1:12get
- 1:12this
- 1:12one
- 1:13this
- 1:13week.
- 1:13All
- 1:13right,
- 1:14here
- 1:14it
- 1:14is.
- 1:14Video
- 1:15commerce
- 1:16has
- 1:16done
- 1:17very
- 1:17well
- 1:17in
- 1:17China
- 1:18and
- 1:18is
- 1:18starting
- 1:18to
- 1:19get
- 1:19its
- 1:19legs
- 1:19in
- 1:19the
- 1:20US
- 1:20Has
- 1:21Whatnot
- 1:21specifically
- 1:22gained
- 1:22strong
- 1:23momentum
- 1:23because
- 1:23of
- 1:23its
- 1:24focus
- 1:24on
- 1:24collectibles,
- 1:25which
- 1:26keeps
- 1:26it
- 1:26fairly
- 1:26niche?
- 1:27Or
- 1:27could
- 1:28it
- 1:28be
- 1:28the
- 1:28US
- 1:28Is
- 1:28ready
- 1:29for
- 1:29well
- 1:29executed
- 1:30live
- 1:30video
- 1:31shopping
- 1:31experiences
- 1:32implying
- 1:32this
- 1:33is
- 1:33extendable
- 1:34to
- 1:34big
- 1:34brands
- 1:34and
- 1:35retailers?
- 1:35I
- 1:36think
- 1:36we're,
- 1:37we're
- 1:37absolutely
- 1:38in
- 1:39the
- 1:39niche
- 1:40and
- 1:40like
- 1:40for
- 1:41the
- 1:41now
- 1:41of
- 1:41video
- 1:42commerce.
- 1:42I
- 1:42think
- 1:43we're
- 1:43seeing
- 1:43this
- 1:43gain
- 1:44popularity
- 1:44in
- 1:45some
- 1:45of
- 1:45the
- 1:46markets
- 1:46that
- 1:46you
- 1:46talked
- 1:47about.
- 1:47You
- 1:48know,
- 1:48collectibles.
- 1:49I.
- 1:49We're
- 1:50starting
- 1:50to
- 1:50see
- 1:50a
- 1:50ton
- 1:51of
- 1:52like
- 1:52luxury
- 1:53consignment.
- 1:54Independent
- 1:55retailers
- 1:55starting
- 1:55to
- 1:56spin
- 1:56up
- 1:56video
- 1:57commerce
- 1:57because
- 1:58it
- 1:58gives
- 1:58people
- 1:58that
- 1:59confidence
- 1:59in
- 1:59the
- 1:59purchase.
- 2:00Like
- 2:00video
- 2:00can
- 2:01that.
- 2:01No
- 2:02like
- 2:02a
- 2:02single
- 2:03post
- 2:03on,
- 2:03you
- 2:03know,
- 2:04of
- 2:04a
- 2:04picture
- 2:04of
- 2:04a
- 2:04trading
- 2:05card
- 2:05or
- 2:05a
- 2:06picture
- 2:06of
- 2:06a
- 2:07Louis
- 2:07Vuitton
- 2:07handbag.
- 2:08Like
- 2:08it
- 2:08can't,
- 2:08you
- 2:09can't
- 2:09do
- 2:09the
- 2:09same
- 2:10kind
- 2:10of
- 2:10business
- 2:10when
- 2:11you
- 2:11just
- 2:11have
- 2:11a
- 2:11static
- 2:12image.
- 2:12So
- 2:12yes,
- 2:13I
- 2:13absolutely
- 2:13think
- 2:14Whatnot's
- 2:14finding
- 2:15success
- 2:15because
- 2:16of
- 2:16the
- 2:16niche
- 2:16markets
- 2:17now.
- 2:17But
- 2:18what
- 2:18I
- 2:18think
- 2:18about
- 2:19as
- 2:19we
- 2:20think
- 2:20about
- 2:20the
- 2:20future,
- 2:20what
- 2:21A&M's
- 2:21asking
- 2:21about
- 2:22when
- 2:23this
- 2:23hits
- 2:24more
- 2:24mass
- 2:24adoption
- 2:25in
- 2:25the
- 2:25U.S.
- 2:26i
- 2:26think
- 2:26it
- 2:26what's
- 2:27really
- 2:27important
- 2:27for
- 2:27retailers
- 2:28listening
- 2:28to
- 2:29focus
- 2:29on
- 2:29is
- 2:29what
- 2:29we
- 2:29talked
- 2:30to
- 2:30at
- 2:30Commerce
- 2:30Next
- 2:30yesterday
- 2:31to
- 2:31Sarah
- 2:32Henry
- 2:32at
- 2:32Walmart,
- 2:33head
- 2:33of
- 2:33influencer
- 2:33and
- 2:34content
- 2:34marketing
- 2:34and
- 2:35then
- 2:35also
- 2:36the
- 2:36SVP
- 2:37of
- 2:37E
- 2:37Commerce
- 2:38and
- 2:38digital
- 2:38at
- 2:38cost
- 2:39was
- 2:39talking
- 2:39about
- 2:40how
- 2:40important
- 2:40it
- 2:41is
- 2:41to
- 2:41have
- 2:42these
- 2:42relationships
- 2:43with
- 2:43the
- 2:43content
- 2:44creators,
- 2:44but
- 2:45even
- 2:45more
- 2:45so
- 2:46to
- 2:46make
- 2:46sure
- 2:46that
- 2:46the
- 2:46platforms
- 2:47that
- 2:48these
- 2:48content
- 2:48creators
- 2:49are
- 2:49able
- 2:49to
- 2:49work
- 2:50on
- 2:50are
- 2:50easy
- 2:51for
- 2:51them
- 2:51to
- 2:51use.
- 2:52It
- 2:52gets
- 2:52them
- 2:52on
- 2:53camera
- 2:53and
- 2:54gets
- 2:54the
- 2:54product
- 2:54in
- 2:55front
- 2:55of
- 2:55people
- 2:56quickly,
- 2:57easily,
- 2:58and,
- 2:58and
- 2:58also
- 2:59allows
- 2:59the
- 2:59customers
- 3:00to
- 3:00shop
- 3:00more
- 3:01easily
- 3:01from
- 3:01these
- 3:01platforms.
- 3:02That's
- 3:02what
- 3:02I'm
- 3:02focused
- 3:03on
- 3:03here
- 3:03with
- 3:03the
- 3:04popularity
- 3:04of
- 3:05the
- 3:05Whatnot
- 3:05app.
- 3:06Not
- 3:06so
- 3:06much
- 3:07like
- 3:07it's
- 3:07going
- 3:07to
- 3:07be
- 3:08everywhere
- 3:08and
- 3:08every
- 3:09retailer
- 3:09is
- 3:09going
- 3:09to
- 3:10be
- 3:10having
- 3:10live
- 3:10stream
- 3:11commerce
- 3:11right
- 3:11now.
- 3:12I
- 3:12think
- 3:12it's
- 3:12more
- 3:12about
- 3:13focusing
- 3:13that
- 3:14energy
- 3:14on
- 3:14how
- 3:14you're
- 3:15building
- 3:15the
- 3:15platform
- 3:15that's
- 3:16right
- 3:16to
- 3:16support
- 3:17you
- 3:17and
- 3:17your
- 3:17customers.
- 3:18Do
- 3:18you
- 3:18think
- 3:18Whatnot
- 3:19will
- 3:19have
- 3:19success
- 3:20extending
- 3:20this
- 3:20into
- 3:21other
- 3:21categories
- 3:21beyond
- 3:22collectibles?
- 3:23I,
- 3:24I
- 3:24don't
- 3:24know
- 3:24that
- 3:25I
- 3:25see
- 3:25Whatnot
- 3:26doing
- 3:26that
- 3:26specifically.
- 3:27I
- 3:27think
- 3:27this
- 3:28is
- 3:28a
- 3:28great
- 3:28platform
- 3:29for
- 3:29them.
- 3:30I
- 3:30don't
- 3:31know
- 3:31that
- 3:31I
- 3:31see
- 3:32like
- 3:32a
- 3:33major
- 3:33retailer
- 3:34taking
- 3:34on
- 3:34the
- 3:35Whatnot
- 3:35platform
- 3:36though,
- 3:36or
- 3:36conducting
- 3:37business
- 3:37through
- 3:37this.
- 3:37I
- 3:38think
- 3:38they'll
- 3:38be
- 3:38much
- 3:38more
- 3:40focused
- 3:40on
- 3:41creating
- 3:41it
- 3:41themselves
- 3:42or
- 3:42working
- 3:42with
- 3:42a
- 3:43larger
- 3:43enterprise
- 3:43partner.
- 3:44What
- 3:44about
- 3:44the
- 3:44influencers
- 3:45though?
- 3:45Do
- 3:45you
- 3:45think
- 3:45they
- 3:45could
- 3:46tap
- 3:46into
- 3:46the
- 3:46influencers
- 3:47like
- 3:47they're
- 3:47doing
- 3:47the
- 3:47collectibles
- 3:48market
- 3:48to
- 3:49get
- 3:49this
- 3:49into
- 3:50fashion,
- 3:50get
- 3:51this
- 3:51into
- 3:51accessories,
- 3:52shoe
- 3:52wear?
- 3:53All
- 3:53those
- 3:53things
- 3:53are
- 3:53starting
- 3:54to
- 3:54populate
- 3:54on
- 3:54the
- 3:54app.
- 3:55Do
- 3:55you
- 3:55think
- 3:55they
- 3:55could
- 3:55do
- 3:56that?
- 3:56They'll
- 3:56be
- 3:56successful
- 3:57in
- 3:57that
- 3:57over
- 3:57the
- 3:57long
- 3:57run?
- 3:57I,
- 3:58I
- 3:58think
- 3:58I,
- 3:58I
- 3:59think
- 3:59you'll
- 3:59see
- 3:59retailers
- 4:00trying
- 4:00to
- 4:00do
- 4:00it
- 4:00themselves.
- 4:01I
- 4:01don't
- 4:01see
- 4:01them.
- 4:01I
- 4:02really
- 4:02don't
- 4:02see.
- 4:03I
- 4:03think
- 4:04for
- 4:04a
- 4:04lot
- 4:04of
- 4:04retailers,
- 4:05they're
- 4:05still
- 4:05getting
- 4:05over
- 4:05the
- 4:06hurdle
- 4:06of
- 4:06like
- 4:06quality
- 4:07of
- 4:07content.
- 4:07And
- 4:08this
- 4:08is
- 4:08like,
- 4:09if
- 4:09you
- 4:09watch
- 4:10these
- 4:10live
- 4:10streams
- 4:11on
- 4:11Whatnot,
- 4:11it's
- 4:12very
- 4:12raw.
- 4:12It's
- 4:13not
- 4:13very
- 4:13raw.
- 4:14There's,
- 4:14there's
- 4:14a
- 4:15lot
- 4:15of
- 4:15these
- 4:15independent
- 4:17retailers
- 4:17that
- 4:17are
- 4:17doing
- 4:18this
- 4:18right
- 4:18now.
- 4:18And
- 4:18I
- 4:19think
- 4:19if
- 4:19I'm
- 4:19a
- 4:19brand
- 4:19and
- 4:20I'm
- 4:20looking
- 4:20at
- 4:20that,
- 4:20I
- 4:20want
- 4:21something
- 4:21that
- 4:21I
- 4:21have
- 4:21a
- 4:22little
- 4:22bit
- 4:22more
- 4:22control
- 4:22over
- 4:23the
- 4:23look,
- 4:23the
- 4:23feel
- 4:25and
- 4:25the
- 4:25functionality
- 4:26of
- 4:26that
- 4:26particular
- 4:27app.
- 4:27But
- 4:27what,
- 4:28what
- 4:28are
- 4:28your
- 4:28thoughts?
- 4:29Yeah,
- 4:29I
- 4:29mean,
- 4:29my
- 4:29thoughts
- 4:29are.
- 4:30Which
- 4:30doesn't
- 4:30necessarily
- 4:30preclude
- 4:31what,
- 4:31not
- 4:32what,
- 4:32not
- 4:32from
- 4:33finding
- 4:33success
- 4:34in
- 4:34that
- 4:34arena.
- 4:34I
- 4:35think,
- 4:35you
- 4:35know,
- 4:35for
- 4:35me,
- 4:35I
- 4:35look
- 4:36at
- 4:36this
- 4:36kind
- 4:36of
- 4:36as
- 4:36eBay
- 4:372.0
- 4:38in
- 4:38a
- 4:38lot
- 4:38of
- 4:38ways.
- 4:39And
- 4:39live
- 4:39streaming
- 4:39come
- 4:40to
- 4:40the
- 4:40U.S.
- 4:40so,
- 4:41you
- 4:41know,
- 4:41I
- 4:41think,
- 4:41yes,
- 4:42the
- 4:42niche
- 4:42market
- 4:42for
- 4:43sure
- 4:43with
- 4:43collectibles
- 4:44is
- 4:44where
- 4:44it
- 4:44starts.
- 4:44And
- 4:45especially
- 4:45if
- 4:45you
- 4:45go
- 4:45back
- 4:45to
- 4:45the
- 4:45ebay
- 4:46analogy
- 4:46in
- 4:46the
- 4:46late
- 4:4790s.
- 4:48But
- 4:48you
- 4:48know,
- 4:48ebay
- 4:48showed
- 4:49that
- 4:49you
- 4:49can
- 4:49go
- 4:49into
- 4:49other
- 4:49businesses
- 4:50too.
- 4:50And
- 4:50it's
- 4:51funny,
- 4:52I
- 4:52was
- 4:52doom
- 4:53scrolling
- 4:53the
- 4:53other
- 4:54night
- 4:54and
- 4:54I
- 4:54found
- 4:54this
- 4:55clip
- 4:55of
- 4:55Phil
- 4:56Rosenthal,
- 4:57the
- 4:58creator
- 4:58of
- 4:58Everybody
- 4:59Loves
- 4:59Raymond
- 5:00and
- 5:00every.
- 5:00And
- 5:01somebody
- 5:01feed
- 5:01Phil
- 5:01and
- 5:02somebody
- 5:02feed
- 5:02Phil.
- 5:02Yes.
- 5:03And
- 5:04he
- 5:04was
- 5:04talking
- 5:04to
- 5:04Simon
- 5:04Sinek
- 5:05and
- 5:05what
- 5:05he
- 5:05said
- 5:06in
- 5:06terms
- 5:06of
- 5:06one
- 5:06of
- 5:06his
- 5:07big,
- 5:07big
- 5:07lessons
- 5:08from
- 5:09developing
- 5:09content
- 5:10over
- 5:10the
- 5:10years
- 5:10was
- 5:11be
- 5:11as
- 5:12specific
- 5:12as
- 5:12you
- 5:12can
- 5:13be.
- 5:14Because
- 5:14when
- 5:14you
- 5:14try
- 5:15to
- 5:15be
- 5:15too
- 5:15generic
- 5:15and
- 5:16you
- 5:16try
- 5:16to
- 5:16appeal
- 5:16to
- 5:16the
- 5:17masses,
- 5:17you
- 5:17end
- 5:17up
- 5:17not
- 5:18meeting
- 5:18anyone's
- 5:18needs.
- 5:18You
- 5:19don't
- 5:19create
- 5:19any
- 5:19nostalgia
- 5:20in
- 5:20their
- 5:20minds.
- 5:20And
- 5:20I
- 5:21think
- 5:21that
- 5:21is
- 5:22essentially
- 5:22what
- 5:23whatnot
- 5:23is
- 5:24hitting
- 5:24on
- 5:24here
- 5:24is
- 5:24there's
- 5:25a
- 5:25very
- 5:25specific
- 5:25niche
- 5:26across
- 5:27every
- 5:27category
- 5:28of
- 5:28people
- 5:28that
- 5:28are
- 5:29just
- 5:29enthusiastic
- 5:30about
- 5:30the
- 5:30products.
- 5:31So
- 5:32that
- 5:32makes
- 5:32me
- 5:32actually
- 5:32think
- 5:33that
- 5:33they
- 5:33could
- 5:33have
- 5:34success
- 5:34in
- 5:34the
- 5:34long
- 5:34run
- 5:35continuing
- 5:35to
- 5:36extend
- 5:36this
- 5:36out
- 5:37if
- 5:37they
- 5:37allow
- 5:37it
- 5:38to
- 5:38be
- 5:38organic
- 5:39and
- 5:39natural
- 5:39and
- 5:39authentic
- 5:40to
- 5:40the
- 5:40way
- 5:40it
- 5:40has
- 5:40been
- 5:41with
- 5:41collectibles.
- 5:41You
- 5:42know,
- 5:42I,
- 5:42you
- 5:42know,
- 5:42this,
- 5:43it's
- 5:43not
- 5:43that
- 5:44dissimilar
- 5:44to,
- 5:44you
- 5:45know,
- 5:45know
- 5:45what's
- 5:45happening
- 5:45on
- 5:46TikTok
- 5:46in
- 5:46a
- 5:46lot
- 5:46of
- 5:47ways,
- 5:47just
- 5:47a
- 5:47different
- 5:47platform.
- 5:48So,
- 5:49you
- 5:49know,
- 5:49where
- 5:50does
- 5:50this
- 5:50all
- 5:50congeal
- 5:51in
- 5:51the
- 5:51long
- 5:51run?
- 5:51It's
- 5:51hard
- 5:51to
- 5:52say,
- 5:52but
- 5:52I,
- 5:52I
- 5:52don't
- 5:53see
- 5:53them
- 5:53slowing
- 5:53down
- 5:54really,
- 5:54given
- 5:54those
- 5:54numbers.
- 5:55Those
- 5:55numbers
- 5:55are
- 5:55crazy
- 5:56too.
- 5:56The
- 5:56numbers
- 5:57are
- 5:57impressive.
- 5:58I
- 5:58think,
- 5:58I
- 5:58think
- 5:59it
- 5:59gets
- 5:59back
- 5:59to
- 6:00also
- 6:00like,
- 6:01where
- 6:01are
- 6:01you
- 6:02and
- 6:02where
- 6:02are
- 6:02you
- 6:02heading
- 6:03to
- 6:03the
- 6:03platform?
- 6:04Like,
- 6:04we're
- 6:04seeing
- 6:04a
- 6:05lot
- 6:05of
- 6:05buzz
- 6:05with
- 6:05this,
- 6:06you
- 6:06know,
- 6:07because
- 6:07it's
- 6:08new
- 6:08and
- 6:08newish
- 6:09and
- 6:09upcoming.
- 6:10But
- 6:10are
- 6:11people
- 6:11going
- 6:11to
- 6:11download
- 6:12another
- 6:12app
- 6:12or
- 6:13is
- 6:13this
- 6:13stuff
- 6:13going
- 6:13to
- 6:14move
- 6:14to
- 6:14TikTok
- 6:15or,
- 6:15you
- 6:16know,
- 6:16even,
- 6:16or
- 6:17other
- 6:17retailers
- 6:17platforms
- 6:18where
- 6:18they're,
- 6:19they're
- 6:19able
- 6:19to
- 6:19take
- 6:19this
- 6:20content
- 6:20and
- 6:20project
- 6:20them
- 6:21into
- 6:21those
- 6:21social
- 6:22feeds
- 6:22that
- 6:22people
- 6:22are
- 6:23already
- 6:23spending
- 6:23time
- 6:24in.
- 6:24Like,
- 6:24that's
- 6:24where
- 6:24I
- 6:25think
- 6:25the
- 6:25real
- 6:25hurdle
- 6:26is
- 6:26for
- 6:26me.
- 6:26And
- 6:26as
- 6:26a
- 6:27brand,
- 6:27I'd
- 6:27be
- 6:27focused
- 6:27on
- 6:28how
- 6:28do
- 6:28I
- 6:28create
- 6:29this
- 6:29content
- 6:29in
- 6:30one
- 6:30place
- 6:30and
- 6:30then
- 6:31distribute
- 6:31it
- 6:31out
- 6:31to
- 6:31places
- 6:32where
- 6:32people
- 6:32already
- 6:33are.
- 6:34So
- 6:34that's
- 6:34where
- 6:34I
- 6:34think
- 6:35the,
- 6:35the
- 6:35success
- 6:36of,
- 6:36of
- 6:36the
- 6:36live
- 6:37streaming
- 6:37or,
- 6:38or
- 6:38the
- 6:38proliferation
- 6:39of
- 6:39live
- 6:39streaming
- 6:40in
- 6:40the
- 6:40US
- 6:40is
- 6:40going
- 6:41to
- 6:41continue.
- 6:41But.